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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Choose a side: Vinted v disabled users

358 replies

Supersimkin2 · 05/06/2024 17:50

Please say what you think. Vinted asked NDN to verify her ID, which she’s happy to do, or they won’t let her withdraw the £300 she’s made selling her stuff.

Life on disability benefits not so easy right now. Her £300 a big deal.

But she can’t do the checks - cos the only ID Vinted accepts is a passport or driver’s licence, neither of which she has as she can’t travel. All the other ID proofs - she has loads - Vinted won’t accept.

We’ve appealed to Vinted three times and they won’t budge. Mangopay, their money platform, refer us to
Vinted.

So Vinted are keeping NDN’s money. They say ‘We hope you will understand’.

YABU = I’m with Vinted.
YANBU = Shame on Vinted.

OP posts:
Thread gallery
12
KTheGrey · 07/06/2024 18:17

Garlicker · 06/06/2024 18:54

@OhmygodDont, that's why I'm in favour of government-issued ID cards. I don't understand why Brits are so opposed to them. The way things are, you are excluded from loads of things unless you fork out for a passport. Govt ID is free in most countries.

Is it free ID with photo? I had always assumed there was an admin fee.

Moorethemerrier · 07/06/2024 17:46

I don’t know if that has already been suggested but could she get someone who is verified to list something for £300 and she can buy it out of her balance and then they can withdraw the money from
their Vinted when they get paid and give it her. She will loose a little bit with packaging costs but better than missing out on £300

Supersimkin2 · 07/06/2024 17:23

Useful
to know! Especially if it’s legally questionable. The banks get to obey laws too, not that imho they appear to like it much.

Even Vinted press office hasn’t responded within the time they tell you they do.

OP posts:
SamW98 · 07/06/2024 12:49

Supersimkin2 · 07/06/2024 11:25

Thank you so much! 💐

they’ve just refused to accept anything else for the fifth time.

Of course they won’t because just keep repeating the same question isn’t going to get a different answer.

It’s all linked to Europe wide money laundering regulations. Like it or not any company dealing with clients money can be heavily fined for not having strict enough rules in place so they’re doing absolutely the right thing.

I work in financial crime and it’s pretty much universal for most financial institutions to insist on a passport or DL as ID. This isn’t new.

QueenCamilla · 07/06/2024 12:42

QueenCamilla · 06/06/2024 00:40

A passport is for travelling, eh?

I've needed it to marry, to divorce, to buy a house, to open a bank account, to rent a flat, to apply for benefits, to get access to professional exams, to get a DBS check, to go through some sort of electronic government check where you scan your passport with your phone (forgot what it was for), I've needed it when I started new employment, it can be used to vote, travel abroad, buy age restricted items, gain access to age restricted venues... And clearly a passport can be used to withdraw larger sums from Vinted.

I've had my new passport actively in use since 2020 and it will travel for the first time this year. "Travel document" - lol!

A few more functions of the travel document:

To start a company or self-employment

For anything related to inheritance/probate

To file self-assessment tax returns with HMRC (which might become very relevant if the neighbour keeps on selling on Vinted)

To get a new SIM card/phone number

To open an Only Fans account and to get paid own earnings from Only Fans. All of their 'creators' clearly have managed a photo ID despite the fact they don't leave their bedrooms, ever Wink

QueenCamilla · 07/06/2024 12:16

PenguinLord

Because being disabled means you often don't work and rely on benefits, and if you dont travel you dont need to spend £100 on a passport you will never need, I think it's pretty clear and you have to be super thick to not make that link.

Oh the irony!

Thehappygardener · 07/06/2024 12:13

Why in the world should disabled people (or others) spend money on an expensive driving licence or passport, neither of which they may use, to prove who they are? Both the driving licence and the passport have to be renewed every so often. Am astounded that anyone thinks that this approach is reasonable!

Vinted T’s and Cs must change!

Supersimkin2 · 07/06/2024 11:25

Thank you so much! 💐

they’ve just refused to accept anything else for the fifth time.

OP posts:
Wobblebumbelly · 07/06/2024 09:01

Their T& C's may say passport or driving licence but I'd suggest Ndn send the following link to them. This is guidance from the government about what is acceptable."Proof of identity checklist - GOV.UK" https://www.gov.uk/government/publications/proof-of-identity-checklist/proof-of-identity-checklist

It's pretty disgusting that they aren't using their Initiative on this one. I think if you go to citizens advice they may be able to provide a template letter that you could send. Or maybe send it to Martin Lewis and let him embarrass them!

Proof of identity checklist

https://www.gov.uk/government/publications/proof-of-identity-checklist/proof-of-identity-checklist

parkrun500club · 07/06/2024 07:59

SausageRoll2020 · 05/06/2024 17:55

If this was in the terms and conditions when she signed up for Vinted/Mangopay then it's her own fault.

If it wasn't then she has a valid complaint.

Most of us probably just tick to say we've read the t's and C's without actually doing so but this is the risk.

Consumer terms have to be fair. Are these fair? I don't think so. So they are not enforceable.

And yes you need ID to vote, but it doesn't sound like Vinted would accept the cheap ID card you can get to vote, and I think you can use certain other forms of ID anyway, it doesn't have to be a passport or driving licence.

Jack80 · 07/06/2024 07:57

Sounds like she will come across an ID problem a lot in like. I would just apply for a provisional driving license so she has some ID.

DexaVooveQhodu · 06/06/2024 23:41

I originally voted yanbu from reading the op but have changed my vote to yabu.

She is not being penalised for being disabled. She is being penalised for not reading the Ts&Cs just clicked to check and it is very clear:

You can provide one of the following documents:

  • Your passport
  • Your driver’s licence (provisional licence is suitable too)

That's the whole list.

But yes as pp suggested all that needs to happen is that you/someone else she trusts who has photo ID creates an account and proves ID, then "sells" her £300 of something which she can pay for from her vinted wallet. Cash then withdrawn (minus a small commission). Job done. Lesson learned.

AllTipAndNoIceberg · 06/06/2024 23:29

Or just help your NDN get a passport organised

Efrogwraig · 06/06/2024 23:24

On 5th July contact your MP and ask them to take up the case.
Or get a national paper to take it up.

Pliudev · 06/06/2024 23:06

The title of your question is misleading. This has nothing to do with disability. If I was disabled (and I I'm) I think I'd be a bit cross that you seem to be implying disabled people haven't got id.

ByNavyOtter · 06/06/2024 22:22

Mookie81 · 06/06/2024 19:35

You 'garuntee' do you?
I hope you're not in the legal profession.

Why are you being such a rude knob? Ironically I actually am but also trying to help???

Diva66 · 06/06/2024 22:10

blackcherryconserve · 05/06/2024 18:11

NDN will need ID when voting on 4 July so what will she do then? #missespointofthread

Blue Badges and Now cards are both acceptable forms of photo ID at polling stations.

I’m disabled 😊

GeneralPeter · 06/06/2024 21:56

Why not post on Legal, or the Disabilities board.

You will get much more useful responses there.

This feels like it's at least arguable as indirect discrimination against a protected characteristic under the Equality Act, by failure to make a reasonable adjustment. But I'm not a lawyer (which is why you should ask some MNers who are!). T&Cs are not the final word.

FindingNeverland28 · 06/06/2024 20:56

I’ve just sold a lot of stuff on Vinted (about £150 worth) and I don’t recall having to verify my ID. Perhaps it needs be below a certain amount. Is there anything on there she’d like to buy, as that is deducted from her balance.

Serrina · 06/06/2024 20:46

WalkingonWheels · 06/06/2024 20:14

I'm completely housebound too. I still have a passport and driving licence.

This is not disability discrimation. We are perfectly capable of getting photographic ID.

If you don't mind me asking, how did you go about getting it? Just hoping maybe the OP might be able to advise her neighbour on how to go about this.

WalkingonWheels · 06/06/2024 20:44

sabbii · 06/06/2024 20:34

Why does being disabled atop you getting photo id, a passport application is all online. Just needs someone to help with the photo or just go somewhere fir passport photos

You don't even need that now. I had to reapply for mine a few weeks ago and a selfie on a light background was accepted as my photo.

Bowies · 06/06/2024 20:39

A passport is a fairly standard requirement for many ID checks, it’s normal to hold one for this purpose even if you never intend to travel

sabbii · 06/06/2024 20:34

Supersimkin2 · 05/06/2024 17:50

Please say what you think. Vinted asked NDN to verify her ID, which she’s happy to do, or they won’t let her withdraw the £300 she’s made selling her stuff.

Life on disability benefits not so easy right now. Her £300 a big deal.

But she can’t do the checks - cos the only ID Vinted accepts is a passport or driver’s licence, neither of which she has as she can’t travel. All the other ID proofs - she has loads - Vinted won’t accept.

We’ve appealed to Vinted three times and they won’t budge. Mangopay, their money platform, refer us to
Vinted.

So Vinted are keeping NDN’s money. They say ‘We hope you will understand’.

YABU = I’m with Vinted.
YANBU = Shame on Vinted.

Why does being disabled atop you getting photo id, a passport application is all online. Just needs someone to help with the photo or just go somewhere fir passport photos

ReadingSoManyThreads · 06/06/2024 20:30

Allthehorsesintheworld · 06/06/2024 19:57

Will Vinted accept one of the new voting ID cards? I think they’re free.
If not your ndn could try contacting her MP, if they are asking only for travel documents and a person can’t travel because of disability that could be construed as discriminatory. If MP not possible due to election try Citizens Advice.
@Littlebigcat wrote “ I think that the threshold that you can withdraw without verification is £100, or has been when I've done it in the past”
Could your ndn withdraw £100 each week for 3 weeks?

Edited

The new voting ID is not a card, it's a piece of paper, so cannot be used as official ID other than for voting.

WalkingonWheels · 06/06/2024 20:14

Serrina · 06/06/2024 16:59

I think the issue the OP is raising is that in question is physically unable to work or travel. It seems to me (although the disability hasn't been disclosed) that this particular person is completely housebound. They're physically unable to drive, so a provisional driving licence is out of the question and they aren't able to travel to the in person interview for a passport. I didn't realise this was necessary for a first adult passport, it wasn't when I applied for mine, but apparently it is now. So its quite a tricky situation.

I'm completely housebound too. I still have a passport and driving licence.

This is not disability discrimation. We are perfectly capable of getting photographic ID.