Choose a side: Vinted v disabled users

It’s been repeated so many times in this thread but the OP doesn’t want to hear it as it doesnt fit with her ‘Vinted are ableist’ agenda.

And those telling her to go to Watchdog etc - do they really think the Europe wide financial regulators will change their KYC/Due Diligence rules because Doris doesn’t think it’s fair (despite agreeing to those terms when she opened her account)

The only way is to use those funds to buy other items or apply for a DL purely as ID.

Regulations will only get tighter if anything so having either a passport or DL as ID is going to be pretty essential

I thought at first it was taken from this thread! I was hoping for a newspaper 1 Vinted 0 but I was disappointed.

I searched for this thread as I read the news article just now but saw you beat me to it!

It’s not Vinted’s fault though, and it’s not within their power to change it. International money laundering regulations require you to have photo id.

This addresses exactly this issue (and Vinted wouldn’t budge)

Vinted won't let me have my £1,500 unless I have a valid passport
https://mol.im/a/13505457

Vinted is actually borne in Lithuania - well done Lithuania! more than just basketball they show others how to do things - but also have registered offices in many other countries including London. And play by those London FCA rules.

The Lithuanians are generally good sports and fair; maybe take it to the Vilnius HQ OP?

I don't know what money laundering has got to do with it. I agree with the post upthread. Just list something for £300 and sell it to your neighbour. Then give her the money.

Vinted is an international country. It can't be expected to have dozens of types of ID accepted in each country, its systems would fall over. Official state id cards would solve the problem but people are against them.

I agree @TomatoSoz an affordable UK ID would be great, but irrationally too many have baulked at the very idea of it, apparently an infringement of 'civil liberties' or somesuch waffle. Hilarious when just about everyone's 'inside leg measurement' is already on file.

The various 4 countries could even have their own versions. Reminds me a bit of the same factors that illegalize cannabis - oooh, ahhh, couldn't possibly do that - the jolly buffers might not like that very much.

I think there is more discussion to have on why a passport (a travel document - some people may not be able to travel, especially disabled people) and driving license (some can't ever drive) are the only forms of acceptable government issued photo ID allowed for various things. That's the discrimination element. Not just disabled people but those on a low income. Yes I could buy a passport but I would be buying something that will never be used for it's intended purpose. I wouldn't get one easily anyway as I don't know my birth family and I was born before my mother's date of birth, occupation etc was needed when registering - I only have her name. My father doesn't use his birth name and has never had a deed poll. Goodness knows how he has got by without changing it legally. I suspect length of time he's been known by that name. His birth certificate doesn't match mine, we're not in touch. I contacted the passport office and they said I need a statement from a solicitor to confirm he goes by a different name to the one he used to register me. It's going to cost me so much money that I don't have due to how life has turned out (because of my disability). Not a sob story just a real situation people can end ip in. If we need ID to vote, open bank accounts, work etc - to live, should we not have another, more accessible (to everyone) option?

Well under those FCA rules Vinted shouldn't have even opened up an account then but they did and owe the OP's nb £300. Bit late to quote FCA rules after the fact.

Take it to Customer Services OP - refer to the DDA, above FCA rules and if no budge threaten to take it to the Ombudsman and/or MP. And act on the threat. Matter of principle if not the £300 owed.

I sell on Vinted, never been asked for ID, just put my bank details on so I can buy/withdraw money to the same account.

They can ask for all of them it’s not either/or

They have every right to withhold funds from anyone who doesn’t pass the KYC that the financial institution holding the funds is blind to by EEA financial regulations.

I do this as a job. We won’t even open an account without a passport or driving license plus a bank statement or utility bill. The FCA set the rules not individual companies.

And there’s also regulations around treating every client with the same standards. Exceptions can not be made.

In those T&Cs it also says bank statements and/or proof of residency (eg: a council tax bill, rental agreement. etc). So Vinted are wrong to refuse to release the £300.

And Vinted have no right to withold this person's £300 just because the "computer says no".

I'll sign any petition. I don't use Vinted and I'm not disabled so no skin in this game but being cross about things that shouldn't happen to other people, yep I shed a bunch of skin every time. Maybe I'm a snake?

It’s there in the T&C’s

YANBU - if a disability hinders your ability to drive, travel and earnings potential, which it undoubtedly does for many people; except for those with a strong familial support network, mostly underpinned by 'economic advantage', then it's pretty obvious why someone wouldn't be wasting any money on irrelevant passports and driving licences.

Vinted needs to change their policy or hang their heads in shame; random MNetters, also maybe.

But it’s clearly stated in the T&C’s she signed up to so if she wasn’t happy with that she should raised it before opening get account.

Would you be refused a passport though? That's the issue here, really. It's understandable why you and the OP's friend would choose not to get something that you can't use for travel. But passports are more than just travel documents. They are a form of ID required by some companies. Like Vinted. Disabled people are not refused passports, which means Vinted is not being discriminatory.

And all they’ll do is explain it’s not Vinted who make the rules it’s the company they use for their payments who are bound by EEA wide financial crime and money laundering regulations - which has been repeated on here many times but is being ignored.

Any of the consumer programmes will be fully aware of the fact it’s money laundering regs - which companies can be heavily fined or sanctioned for not adhering to

So regardless of whether Doris from Wigan thinks it’s fair or not - she’s not the one who will be penalised by the financial regulator

She has got ID, but not the right sort of ID for Vinted.

Without reading all the comments - I'm disabled and I don't have a passport or driving license. I can't fly because I use a powerchair and have clots on my lungs. I would be refused a driving license if I applied for one. Luckily I can use my disabled persons bus pass as photo ID to vote and I look too old for Challenge 25 😄

Edit - work have always accepted an official document + my driving license + explanation of above. I did have a provisional before I got glaucoma but since it expired I have no official ID. Like others have said - why would I pay all that money for a passport I can't use. It is ableism. Especially as 3 in 5 wheelchair users (surveyed by the civil aviation authority) cannot fly due to lack of assistance.

True but it is fiddly and takes loads of attempts or right first time passport photo. Really annoying when the photo they accept is exactly like the ones rejected. That's why I get someone to take it instead of a selfie (can't seem to get the right angle

You might get some joy by looking up the CEO and messaging him (plus Vinted) direct on Twitter/X.

If that's no good I'd probably try Watchdog (on the One Show), or RipOff Britain, or the Guardian consumer rights champion or something. Even the local press.

Shame Vinted and also publicise this so that others don't get caught out.

https://www.gov.uk/passport-fees the passport is £88.50 for 10 years.

Photos and the application can be done at home. I took my photo on my phone. The passport arrived after about a week.

People including with disability need one for ID for many reasons as mentioned it is extremely useful even if you never set out of the country.