Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Choose a side: Vinted v disabled users

358 replies

Supersimkin2 · 05/06/2024 17:50

Please say what you think. Vinted asked NDN to verify her ID, which she’s happy to do, or they won’t let her withdraw the £300 she’s made selling her stuff.

Life on disability benefits not so easy right now. Her £300 a big deal.

But she can’t do the checks - cos the only ID Vinted accepts is a passport or driver’s licence, neither of which she has as she can’t travel. All the other ID proofs - she has loads - Vinted won’t accept.

We’ve appealed to Vinted three times and they won’t budge. Mangopay, their money platform, refer us to
Vinted.

So Vinted are keeping NDN’s money. They say ‘We hope you will understand’.

YABU = I’m with Vinted.
YANBU = Shame on Vinted.

OP posts:
Thread gallery
12
TheBossOfMe · 05/06/2024 18:51

saltinesandcoffeecups · 05/06/2024 18:49

OP what happens if everyone in this thread agrees with you? Not that I think this is going to happen.

It won’t change anything for your neighbor or Vinted. Perhaps your energy is best used to help your neighbor get one of the required documents.

Indeed.

saltinesandcoffeecups · 05/06/2024 18:49

OP what happens if everyone in this thread agrees with you? Not that I think this is going to happen.

It won’t change anything for your neighbor or Vinted. Perhaps your energy is best used to help your neighbor get one of the required documents.

OhmygodDont · 05/06/2024 18:49

Surely she can just buy clothes with the money she’s made selling clothes and that saves her in bank money.

TheBossOfMe · 05/06/2024 18:48

Supersimkin2 · 05/06/2024 18:45

No it isn’t - it turns up on the help pages only after something’s gone wrong. She didn’t sign up to
this.

It's very clearly stated in the "selling on Vinted" instructions.

AllTipAndNoIceberg · 05/06/2024 18:47

Supersimkin2 · 05/06/2024 18:44

Asking for only travelling ids when you’re too disabled to
travel and don’t/can’t get them
is pretty mean. It is discriminatory.

Maybe not discrimination for all disabilities, but for hers, no
doubt.

But what do you suggest they do? It’s a legal requirement.

They can’t handwave it away because it seems ‘mean’ to a person who is perfectly entitled to a passport but has never previously had a reason to acquire one.

TheBossOfMe · 05/06/2024 18:46

PuttingDownRoots · 05/06/2024 18:37

The Voter ID card was introduced as it was acknowledged that not everyone is eligible for a Driving Licence and not everyone can afford to travel. Its Government issued. So why not accept that?

@PuttingDownRoots - I believe you can only use the Voter ID card as proof of identity for voting purposes and not for anything else, think it's in the T&Cs

Original poster
Supersimkin2 · 05/06/2024 18:45

No it isn’t - it turns up on the help pages only after something’s gone wrong. She didn’t sign up to
this.

OP posts:
Womp · 05/06/2024 18:44

It's in their T&Cs that you need official photo ID.

Disabled people can absolutely have passports.

It's not disability discrimination, it's that the account holder didn't read the T&Cs when they signed up.

Original poster
Supersimkin2 · 05/06/2024 18:44

Asking for only travelling ids when you’re too disabled to
travel and don’t/can’t get them
is pretty mean. It is discriminatory.

Maybe not discrimination for all disabilities, but for hers, no
doubt.

OP posts:
AllTipAndNoIceberg · 05/06/2024 18:44

Disabled people face a lot of discrimination and it must be immensely frustrating. But this is clearly not that.

It’s disingenuous to suggest they are doing this because she is disabled. Really unhelpful in a broader sense too, because it contributes to the existing climate of skepticism people often face when they really are experiencing discrimination.

imnotsickbutimnotwell · 05/06/2024 18:41

I would always say never keep a balance in Vinted. They are not a bank and also based in Lithuania so not subject to financial regulations. I always withdraw my balance after each sale.

It is in their terms that after a certain amount you need to provide ID in order to withdraw money. This is for anti money laundering regulations and is pretty standard.

What people do to get round this is change the name on the account to a relative that has ID then use theirs then withdraw the money.

footgoldcycle · 05/06/2024 18:40

FourOfDiamonds · 05/06/2024 18:09

Could you get a close friend or family with ID to set up an account, you buy something for £300 from them, they take out the money and give it back to you? Bit of a work around but would save you getting a passport?

That would probably be classed as money laundering

PuttingDownRoots · 05/06/2024 18:37

The Voter ID card was introduced as it was acknowledged that not everyone is eligible for a Driving Licence and not everyone can afford to travel. Its Government issued. So why not accept that?

Flickersy · 05/06/2024 18:33

PracticeorPractise · 05/06/2024 18:30

Any sympathy I had for you/niece due to Vinted being arses in general disappeared the moment she accused Vinted of withholding money because she's disabled.

What a crock of shit.

Show quote history

Not only that, but it's likely to put Vinted / the payment processor on even higher alert.

Pressure tactics using emotive language is a hallmark of scammers.

Trishna99 · 05/06/2024 18:31

Freedom pass isn't an official form of ID in thr same sense as a passport or driving license, BRP, etc. The other forms you listed aren't photographic. Vinted are just doing their due diligence.

TwattyMcFuckFace · 05/06/2024 18:31

It's a terrible situation OP and I feel for her.

However, I don't believe this is about her disability, it's about a lack of acceptable photo ID which her disability has nothing to do with.

PracticeorPractise · 05/06/2024 18:30

Supersimkin2 · 05/06/2024 18:20

Not according to
their TCs.

Any sympathy I had for you/niece due to Vinted being arses in general disappeared the moment she accused Vinted of withholding money because she's disabled.

What a crock of shit.

Cherry8809 · 05/06/2024 18:23

Rather manipulative to suggest she can’t withdraw the funds because she’s disabled.

She can’t withdraw the funds because she doesn’t have the required forms of ID to verify her account.

Passports and ID cards/provisional licenses are as readily available and accessible to disabled people as they are to able bodied people.

ApoodlecalledPenny · 05/06/2024 18:22

Also, she can spend the money on Vinted - which is what I did - so it’s not totally lost.

Original poster
Supersimkin2 · 05/06/2024 18:20

Not according to
their TCs.

OP posts:
MonsteraMama · 05/06/2024 18:19

blackcherryconserve · 05/06/2024 18:13

OP have you/NDN emailed Vinted legal department?

For what? It's in their T&C's, they have valid reasons for only accepting photo ID, they're literally not doing anything illegal.

It's frustrating and upsetting, but completely and utterly legal.

Original poster
Supersimkin2 · 05/06/2024 18:19

Vinted’s ID checks in the
t&c are passport/driver license and proofs of residency and govt letters - Vinted specifically gives a range. You don’t only need a passport or dl in any other country.

Voter authority cert for the election - Or a freedom pass, which is a whole lot harder to get than a passport.

OP posts:
Flickersy · 05/06/2024 18:17

FGS they're not withholding her money because she's disabled.

They are adhering to money laundering regulations and KYC procedures which they have to by law.

PuttingDownRoots · 05/06/2024 18:15

Presumably rhe NDN will use one of the other accepted Government IDs to vote, like the Voter ID card.