Choose a side: Vinted v disabled users

Excellent idea!

Vinted and Mangopay are not based in the UK and are following these regulations:

https://www.vinted.co.uk/help/111-why-you-may-be-asked-for-your-id

Has your friend emailed their legal email address? (Not that I've had much luck via that route)

Would your friend consider bringing a small claim? The fee would be £35 I think.

I didn't have to provide either of these when I joined Vinted a few months ago to sell. Ridiculous though that some places do require either passport or driving licence, as there are people who have neither. About time we all had ID cards if you ask me (cue wailing and gnashing of teeth about loss of personal liberty blah blah .... )

Vinted ade very clear what ID is required, seems unwise to agree to this the moan when a rule you agreed to is enforced.

A very close friend has an aquired brain injury, so he cannot drive and is unlikely to go abroad, he still has a passport as he is aware he will sometimes need photo ID.

There is so much misinformation on this thread. Photo id is not a legal requirement in the uk. The government provide a list of documents that are acceptable to prove identity and then again separately to prove address, I have been an executor twice without current photo id. I have been able to open an executor bank account. And I have been able to transact large sums of money again without a photo id.
So I believe genuinely that vinted and their payments organisation are probably in breach of legislation (which one is probably a decent question). The FCA are all at the moment for supporting consumers. The payments organisation would be registered with them. So worth seeing what the actual requirements are rather than a company's own internal process. PS I do now have a new passport because I need it. Not because some organisation cannot be bothered to understand what is legally required for identity verification rather than their internal preference.

Can you sell her a "blouse" for £300 or will they take money for the transaction?

Not the point of the thread but they are £62.50 in Northern Ireland, very unfair!

Vinted should be able to accept alternative forms of ID.

Not if you vote by post

This is probably in breach of equality law - they should make a reasonable adjustment for your daughter. Even the government with its new voting id law allow ways without photo id. Check with your local CAB for legal advice

It’s really shit, but if it’s in their T&Cs there’s not much she can do. I’m surprised Vinted let her get up to £300 without this being flagged before, I remember having to verify my identity quite early on in my Vinted use. Unless she sold a single item for £300?

You don’t need to pay for ID to vote, you can apply for a Voter Authority Certificate on the Gov website. Which doesn’t help the OP’s friend obviously. And having to pay for a passport or driving license she doesn’t need is nuts !
Echoing what someone has already said, can OP put up something for sale for £300 , her friend buys it and OP reimbursed her ? So convoluted it’s nuts , but no idea what else she can do .
Not good, Vinted , not impressed.

You can get free Voter ID for that.

You need ID to vote so everyone who doesn't have it will presumably want to get some form of acceptable ID in time for that

I would be interested to know how their terms and conditions align with the Disability Discrimination Act.

Id normally say hard lines but in this case their attitude is appalling.

Can you see if the mail will pick up your case? Their money section is pretty good at getting money back

I'd go with what a couple of other posters have said: you, or someone trustworthy who has an account they CAN withdraw funds from (or even several people) sell her something (or a series of somethings) for £50 a time until you've got all the money for her.

I would focus on mangopay, as they are regulated by the fca. Quote the consumer duty act and make sure they are aware that you expect this to be a regulated complaint against them, not vinted, with Financial Ombudsman rights.

Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

Banks etc will always ask for passport or driving licence first, but need to have ways to verify people who don't have them. The issue disproportionately affects the elderly, disabled and people with very little money, so absolutely falls under vulnerable customer regulations. The regulator doesn't state what documents companies need to ask for, so this is entirely down to policy set by each company.

There's a few solutions here, but none of them involve Vinted changing their position on this which they appear to hold due to money laundering regs around photo ID, so you could a) change the account holders name to yours or someone else's, show the ID then change it back (suggested upthread) b) your neighbour could buy clothes off Vinted down to a certain balance and then withdraw, that might be too much clothing though or c) get one of the documents required so that going forward, she's always got the preferred form of ID for everything (voter ID is only valid for voting).

Sucks, but she'd still be £200 up and have a passport for the next ten years to use as ID and/or go away if the opportunity arose.

Oh well at least we’ve hit the snarky portion of the thread.

You can be as sarcastic as you want, it doesn't change the law and it doesn't help your friend.

What was the solution offered by Vinted, and why isn't that an option?

Why can't you help your friend apply for a passport?

See this just makes you look very silly because you know people use it as official ID.

I agree with a PP, why not spend your time helping your neighbour apply for a passport?

It's not discriminatory on the grounds of disability. The T&C specify what ID is required. She didn't have the forms of required ID and she does not want to purchase a passport for ID purposes, so she should have sold her stuff elsewhere.

Your use of emotive language, and framing this as disability discrimination is not helpful.

Your friend could never travel in a car an adapted one and go on the ferry to say France?

Because plently of disabled people so travel, in wheelchairs, on oxygen and all sorts of things with various medical equipment.

But surely you don't think everyone with a passport travels?