Choose a side: Vinted v disabled users

What other photo ID does she have?

Its not discrimination to only accept legit photo ID.

Not everyone has a passport but everyone needs some form of photo ID for almost everything these days.

I would tell her to get a provisional license for £30, so she can claim the rest of the money.

It will also be very handy in the future for other uses to prove her identity.

It's completely insane that the NDN should need to waste money on a passport to ACCESS HER OWN MONEY.
I'd see whether a consumer rights organisation or Martin Lewis could help you. She is not laundering the money and ironically some of the solutions suggested on here would be much closer in terms of dodgy transactions.
Vinted/Mangopay must be able to comply with Money Laundering Regs without permanently depriving customers of their own money (and making a tidy profit in the process).
They keep the money and they are profiting from this.
on behalf of you and your NDN OP.

Would you expect say an American bank to accept a voter id card as proper proof?

Because being disabled means you often don't work and rely on benefits, and if you dont travel you dont need to spend £100 on a passport you will never need, I think it's pretty clear and you have to be super thick to not make that link.

@AllTipAndNoIceberg

But what do you suggest they do? It’s a legal requirement.
Do what other organisations do. Accept Voter Card, Citizen Card or any of the other official photo ID cards.

If you can use one to vote you should be able to use one to get your money from Vinted.

But it's the T&Cs they signed up to?

It will be because vinted and its banking system are not U.K. based. So they are accepting only universal id types passports and drivers license.

Otherwise they would have to familiarise every single Id type of Every single country.

A passport is an official travel document. There are many forms of identification that should be acceptable. It's ridiculous to have to get a travel document for the sole purpose of using id

OP will they accept a Citizen Card? Google it

Small Claims Court! It is a 35 quid fee but I garuntee you this will be sorted immediately once its with Vinted's legal department.

@Miriad

Everyone can get a passport though, so there’s no reason for anyone not to have photo id 🤷‍♀️
If you are never going to travel you wouldn't get a passport.
There are other forms of photo id. It's just that Vinted won't accept them

If you read properly you will know that they only accept passports and drivers license which due to her disability she has no need for so hasn't got.

That is not the case. My friend is disabled and applied for a passport purely to be able to prove her ID is situations like this because she was as time and time again for either a passport or a driving license and she does not drive. She reluctantly agreed you would have to pay the £80 to get a passport.

However when she applied she was told that it was a requirement for her to appear at the Passport Office in Brighton in person in order to have her photograph verified as being her. The kind of disability she has means that she is not able to travel so that means she cannot get a passport.

I can't drive or travel so I don't have a passport or a driving licence. The only time it's a problem is when ordering my repeat prescriptions. And I'm reluctant to pay £100 or whatever it is now just so I can order my prescriptions online.

It's not as easy as "just get a drivers license" when you have a disability.

It took over a year for my son to get approved and has to be renewed every 3 years.

And some disabilities prevent you from driving.

This is why some form of national ID card would be so much better.

When I lived in Spain I could use my NIE for anything!

Apologies as haven't read all the replies but I encountered the same problem as I didn't have any photo id at all either.

I changed the name on the vinted account to my husband's and used his photo driving licence to verify the account and they accepted it. Could she get someone else to do this for her?

I’m a disabled person with a driving licence and a passport.

There’s no discrimination here. It’s in the terms and conditions which she should have read before she signed up. She could have always withdrawn smaller amounts from her balance instead of letting it mount it up, too. The choice was hers, but she chose not too. Now she’s in a pickle of her own making.

It might work because (1) in many cases companies settle when they get a claim as it costs way more in legal fees to defend than to pay out; and (2) it may be possible to argue that the T&Cs are unfair in which case they would be unenforceable (I emphasize the "may"). Just because you agree to T&Cs doesn't mean that they are enforceable (even if they are clear).

However I do agree that the easiest solution would be to just get a provisional driving licence or passport. Surely needed (or at least useful) for other purposes too.

I'm disabled, cannot travel but have blue badge with photo (if someone should drive me), bus pass just because I can and it's another form of photo ID, and then still had to get a passport just to verify my ID now that kids are getting their first adult ones.

It isn't about disability, she just doesn't have the correct ID.

Get the correct ID. Sorted.

Dont get it, lose 300 quid.

As a disabled person people shrieking DISCRIMINATION when no such thing has taken place is damaging for all disabled people as a whole minority.

She is eligible for a passport and should get one.

You're not unreasonable to say Vinted have been difficult, but prejudiced? No. YABVU.

It's 8.2 on the T&Cs

How would that work if she's signed up to the clear T&Cs?

Yes definitely seems like the most sensible route.