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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To want my sons correct surname?

37 replies

MummyToBe23 · 05/06/2024 12:06

A little rant and checking if I am being unreasonable!

We registered our newborn son with our doctors surgery with his correct name and surname (he has my husbands surname not mine) but the surgery have registered him with the NHS using my surname…which is not what it says on his passport or birth certificate (both of which I’ve shown them!)

It seems to be a massive issue for them to change it and it’s just quite annoying given it is not his surname! He has never had the surname.

AIBU to keep asking them to change it?

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TheTartfulLodger · 05/06/2024 15:58

MummyToBe23 · 05/06/2024 15:11

Did it get corrected in the end?

It did after numerous times of asking yes. I asked the GP in person and reception. It was inconvenient as I couldn't use any medical letters as proof of address because the middle initial was different to that on all my other letters. Just keep on at them that you need it corrected, you may have to ask to go through to the practice manager.

Daisys24 · 05/06/2024 15:29

How can they not change it without a new nhs number? When I got married they changed my surname no problem.

MummyToBe23 · 05/06/2024 15:11

TheTartfulLodger · 05/06/2024 15:09

My GP had my middle initial wrong and it took months of asking to correct it. You have my sympathy

Did it get corrected in the end?

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TheTartfulLodger · 05/06/2024 15:09

My GP had my middle initial wrong and it took months of asking to correct it. You have my sympathy

awkwardanduncomfortable · 05/06/2024 15:05

@MummyToBe23 yes I'd think so it's the way lots of information is held and prescriptions sent etc

digital.nhs.uk/services/spine

MummyToBe23 · 05/06/2024 13:15

blackcurrantqueen · 05/06/2024 13:13

There is a central database called SPINE and what can happen is even if it has been changed manually sometimes when the next person puts their ID card in it kind of reverts back. So somebody with a card and authority needs to go in and change it on the SPINE.

He wouldn't get a new NHS number that's nonsense, they just need to make sure it is changed properly.

It is standard practice that newborns are initially registered as BABY MUMS SURNAME if the parents aren't married because this provides a link to you whilst in hospital - but this is then changed once they've been registered. For example when I took my little girl to hospital at about 1 she was still registered there as BABY MUMS SURNAME as she hadn't been back since so they had to update it to NAME DADS SURNAME.

It sounds like they're making it extra complicated but in its nature it's not unheard of for the baby to initially be registered with your surname. Hope that makes sense.

That’s really helpful! Would my surgery have access to SPINE?

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blackcurrantqueen · 05/06/2024 13:13

There is a central database called SPINE and what can happen is even if it has been changed manually sometimes when the next person puts their ID card in it kind of reverts back. So somebody with a card and authority needs to go in and change it on the SPINE.

He wouldn't get a new NHS number that's nonsense, they just need to make sure it is changed properly.

It is standard practice that newborns are initially registered as BABY MUMS SURNAME if the parents aren't married because this provides a link to you whilst in hospital - but this is then changed once they've been registered. For example when I took my little girl to hospital at about 1 she was still registered there as BABY MUMS SURNAME as she hadn't been back since so they had to update it to NAME DADS SURNAME.

It sounds like they're making it extra complicated but in its nature it's not unheard of for the baby to initially be registered with your surname. Hope that makes sense.

MummyToBe23 · 05/06/2024 13:08

Does anyone know if there’s a way to check the name on an NHS record for a child? I can’t set him up online with one!

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TiffanyBucksFizzRainbowBright · 05/06/2024 13:05

*off

TiffanyBucksFizzRainbowBright · 05/06/2024 13:05

Of topic but in answer to another poster...In terms of adoption or other sensitive situations where new NHS numbers are given, witness protection etc. Records are redacted for GP surgeries so identifiable information is extracted. These are seen as the primary records. Hospital records are not transferred over. You can ask departments/consultants to summarise but the idea is to protect identities...but it is accepted GP records should have hospital records on there. Makes no sense I know and makes people vulnerable health wise but this is the set up. I'd very much advise against a new NHS number in this situation. They really should amend their mistake. But first find out is it hospital or GP surgery mistake...

TiffanyBucksFizzRainbowBright · 05/06/2024 13:00

I should say after that...If the hospitals have the correct surname on his records and NHS number and it is the GP surgery who have it incorrect, then yes the GP surgery need to amend their mistake. A formal letter to the practice manager to start with. But check to start with the NHS number and surname at hospital is all correct. Hope this helps and what a nightmare for you.

Needmorelego · 05/06/2024 12:59

@Spencer0220 yes I think I just went in and said "I've got married and changed my name" - showed them the marriage certificate and it was changed on the computer then and there.
My bank was the same.
(The only thing I can't seem to change is my name on my National Insurance records so I still get some post in my maiden name 🤷)

Spencer0220 · 05/06/2024 12:59

TeenDivided · 05/06/2024 12:56

A child gets a new NHS number when they are adopted, but it makes no sense to say a change of name = new number as a default, as otherwise loads of married women would have new numbers, and they don't.

Adoption would be totally different though. Presumably so birth family can't trace. But I'm assuming records move over?

Springwatch123 · 05/06/2024 12:59

It’s not hard to change. Surely no different to changing someone who has got married, spelling mistakes etc.

The hospital may have a different computer system, so may need a separate request.

TiffanyBucksFizzRainbowBright · 05/06/2024 12:57

Speak to the Information Governance team/officer at the hospital where he was born. If I'd read your post right the hospital registered him when he was born? PALS will be able to pass you their details, they should also be on the hospital Trusts website. It's an error on their part not yours. Presumably the GP surgery (primary care) are just picking up the information from the hospital (secondary care). Information governance should help, it is their mistake and yes it would affect him in the future going forward appointments, ID etc not matching say if he registered at a different doctors at uni etc. so it does need sorting.

TeenDivided · 05/06/2024 12:56

A child gets a new NHS number when they are adopted, but it makes no sense to say a change of name = new number as a default, as otherwise loads of married women would have new numbers, and they don't.

Spencer0220 · 05/06/2024 12:55

ohtowinthelottery · 05/06/2024 12:36

Why would they need a new NHS number because they changed the surname? Surely people change their names all the time - they're still the same person!

When I got married, they didn't update my NHS number.

They said I'm still the same person. Same as your son.

My gp surgery updated the name no problem after I showed my passport and marriage certificate.

ConfusedConfuse · 05/06/2024 12:53

Needmorelego · 05/06/2024 12:38

@ConfusedConfuse does your daughter have both surnames on her birth certificate though?
That will be why they say she should be registered at the doctor's with both names.
A double surname is her surname.
Isn't it?

Yes I asked for a "known as" name weird they wouldn't do it if they are doing it in ops case without her asking or wanting them to.

Needmorelego · 05/06/2024 12:51

@eurochick I suppose technically there has been a name change because in hospital she would have been on record as "Baby Your-name" and that's the name on any paperwork until you actually go and register your baby.
It seems some GP surgeries do like making a song and dance about something simple 🙁

Swissrollover · 05/06/2024 12:51

I changed my name when I got married 15 years ago. My NHS Covid record is bizarrely in my maiden name, yet my NHS App and GP records all show my married name.

Even when I attended a Covid Vaccination appt 3 yrs ago, booked in my married name, they tried to turn me away as they couldn't find me on the list despite having my appointment letter.

It turned out that the computer record they were using to record my vaccine had my maiden name and address from 20 years ago! Luckily I have an unusual first name and they kept looking and eventually found it. Mind you, she was trying to tell me that I was mistaken about my name and address, not them 😁!

I think it's just a weird fluke and seems difficult for them to resolve if there are merged databases.

Hopefully you'll get it resolved soon!

MummyToBe23 · 05/06/2024 12:50

Needmorelego · 05/06/2024 12:46

@MummyToBe23 the important thing to remember is your baby's NHS number will never change and will follow him through life so his medical records will never get lost.
At the moment this is annoying - but it won't be denied any medical care just because his birth certificate says different.
Keep telling them - but don't panic over it.

Thank you. I’m worried if when he’s older and just say something bad happens and he goes to A&E and gives his correct name with surname they can’t find his records as he’s there under the wrong name 😪

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Needmorelego · 05/06/2024 12:48

@MummyToBe23 sorry to confuse you but the question about the double name was for @ConfusedConfuse rather than you 🙂

meltedchocolateandstrawberries · 05/06/2024 12:48

This is crazy! My son was baby mysurname when he was born. Registered him on birth certificate as my then fiancé's surname. Then registered at the doctors and there was never an issue. They sound like they're being difficult for the sake of it.

Needmorelego · 05/06/2024 12:46

@MummyToBe23 the important thing to remember is your baby's NHS number will never change and will follow him through life so his medical records will never get lost.
At the moment this is annoying - but it won't be denied any medical care just because his birth certificate says different.
Keep telling them - but don't panic over it.

MummyToBe23 · 05/06/2024 12:44

Needmorelego · 05/06/2024 12:38

@ConfusedConfuse does your daughter have both surnames on her birth certificate though?
That will be why they say she should be registered at the doctor's with both names.
A double surname is her surname.
Isn't it?

Nope the baby doesn’t have my surname anywhere on her birth certificate apart from where it says his name. So my surname is not there!

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