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Original poster

Virgin media ripping off pensioners

33 replies

CornedBeef451 · 01/06/2024 18:06

I am fuming!

My DF is 80 and very independent. He recently complained about virgin media being expensive so I've had a look through his account and found out he signed himself up for an 18 month contract which includes a Sky package and an O2 sim.

OP posts:
Original poster
CornedBeef451 · 01/06/2024 18:19

@legosnowqueen I think that was what he was told but he didn't want any tv packages, just basic broadband and home phone.

We're with Virgin but currently paying half what DF is.

At least there's only a few months left and then I can sort it out.

OP posts:
DramaLlamaBangBang · 01/06/2024 18:16

I was gobsmacked at the price of my.mums virgin package. We changed her to free view in the end with just a phone line. Virgin are utterly crap.

legosnowqueen · 01/06/2024 18:15

It sounds odd I know but I renegotiated our package with VM shortly after the merger with O2 & it was cheaper to add the SIM - we'd have paid more for the equivalent tv, phone & broadband package without it. The timing sounds similar as the bundled deal ended in jan 2024. The frustrating thing with VM is getting to talk to someone competent! Hope you can sort it.

Original poster
CornedBeef451 · 01/06/2024 18:13

@shellyleppard thanks I'll give it a go, hadn't even thought of citizens advice.

OP posts:
Original poster
CornedBeef451 · 01/06/2024 18:12

@shellyleppard it's been running since Feb 23 but I e only just found out!

My DB used to deal with all of this but he died 2 years ago and I didn't think to pick it up.

So Virgin took advantage of a hard of hearing, recently bereaved 78/79 year old!

OP posts:
shellyleppard · 01/06/2024 18:11

Op I would contact citizens advice for legal advice, sounds like they have been pressured into signing up

Original poster
CornedBeef451 · 01/06/2024 18:10

Posted too soon.

He didn't know he had the tv package and doesn't know how to access it and has never used the SIM.

When he rang to renew someone must have talked him into it as he doesn't want any extras, just broadband and home phone.

His contract ends in August so I will cancel it for him then but does anyone know if there is anyway to claim back his money due to them taking advantage of him?

It turns out my aunt has the same package and she's nearly 90 with absolutely no interest in sports or movies.

OP posts:
shellyleppard · 01/06/2024 18:07

Don't they have a cooling off period?? Can you contact them on his behalf and try and get it reduced??