111 said something very strange

All good advice as far as I can see?

Would suggest you're not that chilled if that had you in shock

Perhaps you were sounding stressed about the baby crying and they were suggesting how to get a break from it, before you get stressed enough to do something foolish. They don't know you and have to give advise to all sorts of people.

I used to work there its part of the script they have to say and if they don't they get in a lot of trouble - I agree its its a crap thing to have to say and one of the reasons i no longer work there - Just know its nothing to do with you and how you parent its literally a box they have to check and something they have to say - If that call was audited and they hadn't said it they would fail that audit and possibly be put on probation.

Some people do shake their babies - the person on the phone knows nothing about you, how are they supposed to know you're very chilled??

You're overthinking this on, probably cos you're tired.

It's just something they have to say. It's not personal.

You are overthinking this OP. 111 gave good advice to a mother with a young baby.

They have to say this

It’s part of the required script for lots of medical things to do with babies now, as sadly many babies are shaken by caregivers under stress. I had my second baby last year and in my last postpartum midwife appointment they said the same thing. I knew what it was about and said had they had a case of a shaken baby, she said it was just something they need to say now. The call handler doesn’t know you’re chilled, and tbh even chilled parents can snap under pressure - a baby crying for days and days will send most mums adrenaline high, it’s our biology - and if saying that line just sticks with one person who puts baby in another room instead of shaking them in a time of stress, that’s good for me.

Who?

Honestly OP don't take it personally. It wasn't aimed specifically at you it was generic advice in
case the baby's crying left you overwhelmed or stressed. I remember reading and hearing this advice when mine were babies. I hope your little one improves soon. Nothing worse than a sick upset baby.

The care advice is not personalised, other than to the age of the person and what they are calling in with.

The call handler did not choose to say it to you - it is something they have to say.

I think for a small proportion of people stress and anxiety can manifest as aggression, so good advice to those tbh. They don't know which people so blanket advice.

But again, how are they supposed to know it's not relevant to you?
Surely you understand it's better to mention it to someone it isn't relevant to, that not mention to someone who's totally stressed and on the edge with a crying baby?

They are just covering all bases, it’s nothing personal. I know it doesn’t sound nice to hear & I’d probably be like ‘huh?’ too but it’s just a blanket response - they may have heard the crying and it’s just something they say as general advice.

I went to the docs a few months ago as dc had had abit of a cough, dc was about 13 months old. He had a little bruise on his cheek from when he fell onto the edge of the door (he was still abit wobbly on his feet when walking)
The doctor mentioned it and asked how he’d got it, even writing it down. I felt abit funny about it and can’t say I liked it, but she was just doing her job.

We hear horrible things weekly about kids being abused, parents hitting their kids, authorities who were aware but didn’t do enough in time etc.

Don’t dwell on it.

I hope your dc is feeling a bit better.

Wow, I am slightly shocked that's in the script.
Although I can see why it could be worded differently.
Like saying don't think of pink elephants and all you think of is pink elephants.
I know people do do it....in desperation but I have to say shaking anything or anyone in anger or frustration is not something that ever enters my mind. There are other things that could be included to warn you against, but isn't it better practice to stick to positive steps and "do's" rather than "don'ts"?

When I had my ds2 last year we weren’t allowed to leave the hospital until we had watched some videos on an iPad.
One of them was a video on how to cope with a crying baby e.g put them in a safe place and walk away. There was a section in the video of how dangerous it is to shake a baby.
It will just be protocol and like a checkbox activity that the call handler will have had to do as part of the script they read. I really wouldn’t take offence to it.

That's exactly what it is - they are giving positive advice as to what to do if you can't cope with the crying eg put the baby in a safe space and walk away.

Who in the right mind would shake a baby & im a very chilled mom

Nobody in their right mind but it still happens. I remember having to go in to my back garden in the middle of the night once when my dd was crying.

It's not personal. They say that to everyone who sounds like they're at the end of their tether with a screaming baby, because it's a genuine risk that a parent might lose the plot. When they're talking to you, they don't know if you're a calm, educated parent. You know that shaking a baby can be fatal. But there will be plenty of parents who genuinely don't know that. And there will also be plenty of parents who do think that they aren't allowed to walk out of the baby's room to take a moment to calm down because they've been told they have to respond to a baby's every whimper. Honestly, don't give it another thought.

Having a poorly baby is some thing most people would find stressful to some extent. I can see why it’s beneficial to say because ultimately it could save a baby’s life. It doesn’t mean anyone is judging you. It’s just standard advice given to anyone with a baby.

I feel like this advice was pretty common when I had my babies, I remember those health visitor texts (just standard ones that get scheduled for being sent at certain ages)- they covered all sorts but there were a few saying ‘if your baby is crying and you’ve checked they’re fed/changed/safe etc, it’s ok to leave them for 5 minutes and step out of the room to gather yourself’ . It’s just generic advice, because shaken baby syndrome is a real and awful thing. Not worth worrying about, it wasn’t specifically aimed at you. Plus the times I’ve called 111, you get all the ‘are they bleeding, conscious, breathing, seizuring’ etc questions even when none of that is relevant- they’re just doing their jobs. It’s not a perfect system but better having it than not.