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Original poster

Tesco not delivering because I had no id!!

183 replies

Vius · 27/05/2024 18:41

Just learnt that apparently you now have to have id to accept home deliveries.

Annoyingly DP was out with my car (his is at the garage) which had my license in.

Im 31 ffs and no booze or matches etc were in the shop this time.

The teenager delivery boy said he could not deliver! He asked if I had id or if my parents were home. Now I have no wrinkles on account of using retinol in addition to having gained 3 stone since Covid due to depression. My face has very much started to sag (looking to get threads and lose weight sooner rather than later). No way you need to “think 25” with me.

What is the point?? Was this a power trip??

Now have to fork out on a takeaway for my dinner

OP posts:
K0OLA1D · 27/05/2024 21:40

SinnerBoy · 27/05/2024 21:39

SpringBunnies · Today 21:06

Most delivery like Royal Mail, Hermes or Amazon will just drop at door.

I can guarantee you that Amazon in particular won't leave an item, nor pass it to a neighbour, if there's an age restricted item on the app. Such as a child's plastic kitchen set with plastic fucking cutlery in it! That happened to me - it ended up being my third attempt and final drop.

Me and the mother both wondered, so she opened it on the doorstep. I was halfway livid, halfway gobsmacked!

They only ever ask me for my DOB though. Never for physical ID

SinnerBoy · 27/05/2024 21:39

SpringBunnies · Today 21:06

Most delivery like Royal Mail, Hermes or Amazon will just drop at door.

I can guarantee you that Amazon in particular won't leave an item, nor pass it to a neighbour, if there's an age restricted item on the app. Such as a child's plastic kitchen set with plastic fucking cutlery in it! That happened to me - it ended up being my third attempt and final drop.

Me and the mother both wondered, so she opened it on the doorstep. I was halfway livid, halfway gobsmacked!

Shan5474 · 27/05/2024 21:32

So there was nothing age restricted in the order? I was IDed the other day for an Asda order (I’m 32) and when I queried what was age restricted the driver said the system doesn’t tell them. So if I’d had no ID I’m guessing I wouldn’t have been able to have any of it because neither of us knew what the item in question was. I’m now pretty sure it was razors which seems a bit OTT

TheTartfulLodger · 27/05/2024 21:23

LlynTegid · 27/05/2024 18:54

@Balloonhearts thank you for supporting someone working in retail (I haven't done since aged 21 so have no vested interest).

Of course if the OP thinks rules don't apply to them, I would assume they are one of the few on MN who still intend to vote Tory.

They actually live among us...

SinnerBoy · 27/05/2024 21:17

Slobberchops1 · Today 18:50

Sounds like a jobs worth who has the wrong end of the stick . You need id for age restricted products - complain might get something free

It's unlikely, I did Amazon deliveries during lockdown and if it said on the delivery app that ID was required, it had to be photographed, or it was instant dismissal. Believe me, he didn't want to stand there arguing and take a load home - they'll want to know why.

There was no common sense allowed, I had to take an 88 year old man's birthday whisky back, as he had no ID and couldn't get a friend or neighbour to come round with something. It was awful for me.

LieutOliviaBenson · 27/05/2024 21:16

wizarddry · 27/05/2024 21:14

Er they absolutely are not

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Er, yes they are! Tesco does "Aldi price-match". They're also monumentally crap when it comes to veggie and gluten-free food.

wizarddry · 27/05/2024 21:14

LieutOliviaBenson · 27/05/2024 21:12

Er, Aldi and Lidl are pretty much the same price as Tesco!

Show quote history

Er they absolutely are not

Floatingvoternolandinsight · 27/05/2024 21:14

I was ID'd the other day, I am 60. I had never been asked before.

LieutOliviaBenson · 27/05/2024 21:12

wizarddry · 27/05/2024 19:53

Yet you can afford tesco delivery? I suggest finding an aldi or a lidl or something

Show quote history

Er, Aldi and Lidl are pretty much the same price as Tesco!

SpringBunnies · 27/05/2024 21:06

This has been policy for a while. We have deliveries with Ocado. Once I was out to take DC2 to club. DC1 was at home and I told her to receive our grocery delivery. She had to ring me to say the driver won’t hand her the groceries because she has no ID (and she’s not 16 or 18 whichever is the age allowed). Luckily I was far from home and the driver kindly waited for me to get home). I never expected this. Most delivery like Royal Mail, Hermes or Amazon will just drop at door.

PopcornPop · 27/05/2024 21:03

I've never been asked for ID not even when I buy alcohol for a home delivery

countdown64 · 27/05/2024 21:00

Balloonhearts · 27/05/2024 18:49

Firstly he isn't a teenager. You have to hold a clean licence for 3 years before you can have a job as a delivery driver, which makes him at least 20.

Secondly, it's his job. He didn't waste his own time and effort for shits and giggles. I doubt he cba to take it all back to be disposed of or whatever they do with it. It would be much easier for him just to say don't worry about it but he's risking his job if he does.

I doubt he personally cares if you're 25. I know I couldn't give a fuck if someone is 21 but if the policy is needing ID then that's what I have to ask for.

Does it not say on the confirmation email that you need to have it to take delivery? If it doesn't, I'd ring them up and complain but I'd not blame the delivery bloke for doing what he's told.

My ds is a teenager and working as a supermarket delivery driver. Not Tesco's, but he also has mates the same age delivering for other supermarkets, so several of them do have teenage drivers

fieldsofbutterflies · 27/05/2024 20:43

TiredArse · 27/05/2024 20:39

As if any 31 year old looks under 18 . They might look 25, but they’re not passing for 16 or 17.

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I mean, I don't disagree with you, but Tesco are clear on their policies.

I've ordered from Tesco for years and randomly got ID'd a few months ago - I'm 35 and like you say, clearly not a teenager, lol.

Bumblebeeinatree · 27/05/2024 20:43

Vius · 27/05/2024 18:41

Just learnt that apparently you now have to have id to accept home deliveries.

Annoyingly DP was out with my car (his is at the garage) which had my license in.

Im 31 ffs and no booze or matches etc were in the shop this time.

The teenager delivery boy said he could not deliver! He asked if I had id or if my parents were home. Now I have no wrinkles on account of using retinol in addition to having gained 3 stone since Covid due to depression. My face has very much started to sag (looking to get threads and lose weight sooner rather than later). No way you need to “think 25” with me.

What is the point?? Was this a power trip??

Now have to fork out on a takeaway for my dinner

Mostly ask for birth year these days, and that's it.

I guess I look (much) more than 18 though. I have been asked for Id sometimes which I take as a compliment"

K0OLA1D · 27/05/2024 20:41

My 10yo often answer the door to the delivery guy for me. By the time I get there most of the bags are in the hall!

Thegreatergoodgerald · 27/05/2024 20:41

That was bad luck, I have never been ask for id for a delivery even with booze! Just DOB…

itsgettingweird · 27/05/2024 20:40

My 19yo ds gets our Asda delivery in and unpacked every week as he works from home some days.

I don't order she restricted items but even so he's never been asked for ID.

And he certainly doesn't look anywhere near 25!

TiredArse · 27/05/2024 20:39

fieldsofbutterflies · 27/05/2024 20:33

It's the same thing though - if the driver doesn't believe you're 18 they're not going to deliver without ID.

Show quote history

As if any 31 year old looks under 18 . They might look 25, but they’re not passing for 16 or 17.

HideTheCroissants · 27/05/2024 20:39

Switch to Ocado. I checked their policy when I needed a delivery to be accepted by my (then 17 year old) DS. They confirmed that as long as no restricted items they would deliver to to whoever opened my front door! At that time the other delivering supermarkets all stated that they would only deliver to over 18s (regardless of products ordered).
After similar posts to this on here and Facebook it does appear that Ocado are still the only ones that behave sensibly.

wizarddry · 27/05/2024 20:37

CharlotteCollinsneeLucas · 27/05/2024 20:29

Yeah, but if it's got the same name as some utilities bill with your name and the address of the delivery on, I'd expect a Tesco delivery driver to be happy enough!

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It could be anyones

FTPM1980 · 27/05/2024 20:34

DownNative · 27/05/2024 19:26

For the simple fact it's NOT a new policy and new drivers are trained in this too just like everyone else.

It's been policy all over the UK & Republic of Ireland for YEARS now. Not the case its only been introduced to your area well after everywhere else.

I would just stop digging. It's weird.

Show quote history

It's clearly one that isn't implemented then.
Do YOU ask for ID every time
Because I have never been asked

fieldsofbutterflies · 27/05/2024 20:33

TiredArse · 27/05/2024 20:32

Actually, Tesco website doesn’t say you need Id for delivery unless age restricted items purchased.

All goods must be signed for on delivery by an adult aged 18 years or over.
Tesco follows a "Think 25" policy when delivering age-restricted items, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).

It's the same thing though - if the driver doesn't believe you're 18 they're not going to deliver without ID.

Citrusandginger · 27/05/2024 20:33

Its absolutely worth calling customer service. It may well be in the term's & conditions that they can ask you for ID if you happen to look under 25, but it is not a legal requirement.

The law is to not sell age restricted products to under 18/16/12 year olds.

The driver might benefit from further training and clarification that he understands the both the law and Tesco policy and they will want to know.

And yes, I have worked in both retail and customer service.

fieldsofbutterflies · 27/05/2024 20:33

TiredArse · 27/05/2024 20:28

Why on earth would you need challenge 25 to buy bread and milk?

You don't - it's because you need to be 18 to accept the delivery, so drivers should be asking for ID if they're unsure about your age.

TiredArse · 27/05/2024 20:32

Actually, Tesco website doesn’t say you need Id for delivery unless age restricted items purchased.

All goods must be signed for on delivery by an adult aged 18 years or over.
Tesco follows a "Think 25" policy when delivering age-restricted items, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).