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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not pay over due invoices I just received immediately?

117 replies

topaynowornot · 27/05/2024 11:30

I am an accountant and work in the accounts department for a mid size company.

I have just received several overdue invoices from a supplier. All sent with high importance asking for them to be paid now. They are over due but I have never received them before so haven't been scheduling them.

I asked and they said 'their system sends them' she said she can't find the emails that were sent to me, well that's not my fault. Our systems sends things too but a copy goes to my email address, so this makes me think she hasn't sent them to the right place or at all. I have asked that they honour their usual credit term. She has said she's not sure they can do that.

It's for a very large amount. I do keep an eye on POs that have been raised and have provided for this to be paid at some point this year but some POs are not completed for months.

AIBU to think they should give me the full credit terms?

OP posts:
topaynowornot · 27/05/2024 14:18

fieldsofbutterflies · 27/05/2024 13:58

I think if I had posted on here saying I had not sent invoices totaling to 200k does the customer have to pay me immediately the response would have been no.

That's not quite the same as what you're posting though.

A customer demanding payment before it's due is one thing, but a business refusing to pay is quite another.

It is the exact same thing. I am saying if my invoices were due but I hadn't sent an invoice, could I expect my customers to pay me immediately once I had realised my error and was chasing them for payment.

OP posts:
Teenagequeenwithaloadedgun · 27/05/2024 14:16

Do they have a half year end in June, and would your usual credit terms take payment into July?

I'd pay it as the 200k should be in your cash flow forecast.

Theredoubtableskins · 27/05/2024 14:09

fieldsofbutterflies · 27/05/2024 13:58

I think if I had posted on here saying I had not sent invoices totaling to 200k does the customer have to pay me immediately the response would have been no.

That's not quite the same as what you're posting though.

A customer demanding payment before it's due is one thing, but a business refusing to pay is quite another.

If the agreement with outside companies is that they must send the invoice and then payment is made within 5 weeks then that’s that. They’ve only just sent the invoice so should wait the 5 weeks for it to be paid. They can’t agree to terms, fail to hold up their side and then demand immediate payment. That’s not how you run a business.

The account department wont always know every job going on; they rely on the invoices and the 5 week payment term to move the cash. If another company doesn’t want to agree to those terms then they just don’t need to do business with the OP’s company. But if they agree to the terms and do business together, then they need to hold up their side.

I’m a sole trader. If I forget to send an invoice, then I know I will have a longer wait. Mine have to be paid within 28 days. I can’t just change the length of time and demand it immediately if I forgot to send the first invoice out.

Captaine · 27/05/2024 14:00

ExtraOnions · 27/05/2024 11:34

Do you owe the money ?
Do you have the money ?

if both answers are “yes”, just pay them

No don’t. Sending out invoices is actually a core function of a business and if you can’t be arsed then don’t expect other people to pick up the pieces of your incompetence.

fieldsofbutterflies · 27/05/2024 13:58

I think if I had posted on here saying I had not sent invoices totaling to 200k does the customer have to pay me immediately the response would have been no.

That's not quite the same as what you're posting though.

A customer demanding payment before it's due is one thing, but a business refusing to pay is quite another.

topaynowornot · 27/05/2024 13:56

@fieldsofbutterflies I work in the EU not UK. Sorry never said that anywhere. It's not a bank holiday here.

@sulkingsock no they have advised they did not send the invoices.

We knew the expense was coming. It is on the cashflow but not to the paid this week.

I think if I had posted on here saying I had not sent invoices totaling to 200k does the customer have to pay me immediately the response would have been no.

OP posts:
sulkingsock · 27/05/2024 13:52

Its probably someone internally at your end that has made a mistake or given the wrong info.

fieldsofbutterflies · 27/05/2024 13:46

topaynowornot · 27/05/2024 13:44

We've come to an agreement.

There are lessons here for me to learn.

But I do think the main responsibility falls with them, if they want to be paid then they need to send an invoice. POs can often be completed but not invoiced until the product is shipped, or installed, or a certain amount of time has lapsed depending on the project.

That was quick. And on a bank holiday too!

SoupDragon · 27/05/2024 13:44

We do actually have the money there right now to pay it but I don't think we should pay it immediately

You're taking the piss then.

topaynowornot · 27/05/2024 13:44

We've come to an agreement.

There are lessons here for me to learn.

But I do think the main responsibility falls with them, if they want to be paid then they need to send an invoice. POs can often be completed but not invoiced until the product is shipped, or installed, or a certain amount of time has lapsed depending on the project.

OP posts:
Magnastorm · 27/05/2024 13:37

topaynowornot · 27/05/2024 13:25

@fieldsofbutterflies so you would hold onto the money in the bank accountant for every PO raised? Genuinely asking. I think that is over conservate. We do actually have the money there right now to pay it but I don't think we should pay it immediately I think I'll ask them to set up a payment schedule and pay it in installments over the next three weeks.

Yes.

Obviously if you have a PO raised and the work has been done/goods have been supplied then you should have the money available to pay for it.

If you have the money available, just sodding pay up.

fieldsofbutterflies · 27/05/2024 13:34

topaynowornot · 27/05/2024 13:25

@fieldsofbutterflies so you would hold onto the money in the bank accountant for every PO raised? Genuinely asking. I think that is over conservate. We do actually have the money there right now to pay it but I don't think we should pay it immediately I think I'll ask them to set up a payment schedule and pay it in installments over the next three weeks.

Yes, of course you should! I can't believe you're even asking, tbh.

Your company has had 200k of work done and now needs to pay their bill. Not in instalments over three weeks. In full. As soon as possible.

I run a business myself and never, ever book anything I couldn't afford to pay for that day.

taxguru · 27/05/2024 13:32

topaynowornot · 27/05/2024 13:25

@fieldsofbutterflies so you would hold onto the money in the bank accountant for every PO raised? Genuinely asking. I think that is over conservate. We do actually have the money there right now to pay it but I don't think we should pay it immediately I think I'll ask them to set up a payment schedule and pay it in installments over the next three weeks.

That's just being awkward for the sake of being awkward. Not very professional at all. I hope your firm don't need any favours from this supplier in the future as your Board/engineers won't be impressed if you've pissed them off for no reason!

PotatoPudding · 27/05/2024 13:31

topaynowornot · 27/05/2024 13:25

@fieldsofbutterflies so you would hold onto the money in the bank accountant for every PO raised? Genuinely asking. I think that is over conservate. We do actually have the money there right now to pay it but I don't think we should pay it immediately I think I'll ask them to set up a payment schedule and pay it in installments over the next three weeks.

Yes, of course you would. You really need to learn how budgets work.

Also, why are engineers raising POs and not the accounts department?

Jessie21 · 27/05/2024 13:25

You do realise that if the company cannot pay it within a certain amount of time the company will be wound up?

I would start looking for other jobs.

topaynowornot · 27/05/2024 13:25

@fieldsofbutterflies so you would hold onto the money in the bank accountant for every PO raised? Genuinely asking. I think that is over conservate. We do actually have the money there right now to pay it but I don't think we should pay it immediately I think I'll ask them to set up a payment schedule and pay it in installments over the next three weeks.

OP posts:
Ineffable23 · 27/05/2024 13:23

Presumably this is a cash issue rather than a budget issue? How big a business are you? How come you weren't planning in the cash outlay - because you have e.g. 30 day terms agreed with everyone which gives you time to sort a drawdown from somewhere when they come in?

I guess £200k seems enough that you would either know it was coming (if you weren't very big) or it wouldn't be a problem and could be resolved in a couple of days (if you were big).

fieldsofbutterflies · 27/05/2024 13:22

But most of the comments seem to think I completely BU and that this supplier has no responsibility to invoice themselves on time.

They should invoice on time, but as a business, you should know that 200k of work is being done and have the funds set aside to pay for it.

Someone invoicing late isn't a reason not to have the funds available to pay them.

topaynowornot · 27/05/2024 13:20

The engineers raise POs, often these things take months to materialise as it depends on the progress of the project. It has been forecasted but always put into week 6 as it has not yet been invoiced. Once it is invoiced it begins its track in the cash flow to being paid. We are solvent but it's not a company with spare millions sitting in the bank.

I can see we have issues which need to be addressed. But most of the comments seem to think I completely BU and that this supplier has no responsibility to invoice themselves on time.

We mainly work on very large projects. If we sent our invoices after their due date I highly doubt they would pay us immediately.

There is an FD as well I am not the only accountant here so appreciate I may be missing some of the bigger picture.

OP posts:
PotatoPudding · 27/05/2024 12:19

@titchy makes an excellent point. If the invoices were sent on time, how would you have paid them?

Chocolatelabradorsarethebest · 27/05/2024 12:16

Surely as an accountant this is something you’ve dealt with a million times before, I’m wondering why you’re talking like this is something out of the ordinary?

I’m not an accountant but a budget holder. If I was managing the work I’d have already had that in my budget so it wouldn’t be an issue. I get suppliers who have sent in invoices which have ‘gone missing’ and then ask for immediate payment. The AP team will deal with it and usually put it through the next payment run. As long as the supplier knows it’ll be paid it’s always fine, ‘immediate’ for us in this situation would normally be in a week rather than normal 30 day payment terms.

I’m really struggling to see the issue here.

titchy · 27/05/2024 12:13

Given you don't have the money to pay now, what would you have done if they had sent the invoice on time?

Going slightly against the grain, I don't see anything wrong with sticking to their terms of payment - they should be sending out invoices far more promptly. And presumably they won't want to lose you as a client if they're able to regularly bill you that amount.

That's said, you seem to have some pretty major cash flow issues (are you actually solvent?) so maybe they've got wind of that and want paying immediately.

Merryoldgoat · 27/05/2024 12:12

@taxguru

100% with your post.

taxguru · 27/05/2024 12:09

mitogoshi · 27/05/2024 12:00

Surely there's some sort of procurement process that means you know to expect these sorts of transactions? I've managed a lm accounts department and for every transaction over £500 I had a procurement order to match the invoice too when it arrived and so I knew when they hadn't. For smaller routine amounts eg stationary we had a different process

Exactly. When I was the company accountant for a design/manufacturing company, I had daily lists showing the following:

Purchase Orders raised (goods/services not yet received)
Purchase Orders raised (goods/services received)
Invoices Received

As each purchase order progressed, it moved from one column to the next, so I had complete transparency/awareness of our future obligations.

In fact, for the largest of transactions, I would insist on knowing even before the purchase order was formally raised as I insisted that the procurement/buying department would send me a memo with a copy of the proposed purchase order before it was signed off by a Board member, which gave me an opportunity to discuss it with the procurement/buyer and Board member before it was even formally issued if the magnitude of it or payment terms would cause a problem (i.e. to negotiate payment terms or give me time to get additional bank finance to cover it).

To do the job of an accountant properly, you need to be proactive and not reactive. Only knowing about an invoice when you actually receive it is absolutely insane, especially for large amounts.

Merryoldgoat · 27/05/2024 12:06

fieldsofbutterflies · 27/05/2024 12:01

Why don't you have the money if the work has been done? Confused

Honestly - it’s constant.

I had a company cancel my order recently and instead of refunding me wanted to reschedule - we’re only talking £1500 and they had to repay in 4 instalments. And I had to chase every single payment. They were clearly both insolvent and poorly run.

The number of businesses robbing Peter to pay Paul is scary.