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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not pay over due invoices I just received immediately?

117 replies

topaynowornot · 27/05/2024 11:30

I am an accountant and work in the accounts department for a mid size company.

I have just received several overdue invoices from a supplier. All sent with high importance asking for them to be paid now. They are over due but I have never received them before so haven't been scheduling them.

I asked and they said 'their system sends them' she said she can't find the emails that were sent to me, well that's not my fault. Our systems sends things too but a copy goes to my email address, so this makes me think she hasn't sent them to the right place or at all. I have asked that they honour their usual credit term. She has said she's not sure they can do that.

It's for a very large amount. I do keep an eye on POs that have been raised and have provided for this to be paid at some point this year but some POs are not completed for months.

AIBU to think they should give me the full credit terms?

OP posts:
Theredoubtableskins · 27/05/2024 15:31

@Merryoldgoat

She was quite clear right from the start that they were never sent an invoice. The other company said they had so of course she asked them to show proof of where they sent it, because she didn’t have one.

She was just explaining the conversation she had with them.
”You owe us a payment.”
”We don’t have an invoice.”
”Well, we sent it.”
”oh, really? Where to?”
”Wait, we didn’t actually send it.”

She never said she had an invoice. The entire point of the OP was that they had not sent an invoice, and have now sent one Kate and demanded immediate payment when payment terms are 5 weeks from the invoice date.

Merryoldgoat · 27/05/2024 15:26

applestrudels · 27/05/2024 14:59

Jesus Christ, OP. Your mistake here has been asking non-accountants for advice on accounting matters.

Of course you are not wrong. A company can't just forget to send out an invoice, then send a backdated one and demand immediate payment of 200K! That's their mistake, and it's completely unreasonable of them to expect you to forgo the normal payment term.

I suspect the person in the other company fucked up and is now trying to mitigate their mistake by trying to put pressure on you to pay early, to avoid getting in trouble with their own boss. But it's not your problem.

But that’s not what she said - she said the the supplier had sent it but couldn’t tell her where to.

Given the update where op changed her story clarified it was the first time they were received it changed things significantly.

DrJonesIpresume · 27/05/2024 15:21

applestrudels · 27/05/2024 14:59

Jesus Christ, OP. Your mistake here has been asking non-accountants for advice on accounting matters.

Of course you are not wrong. A company can't just forget to send out an invoice, then send a backdated one and demand immediate payment of 200K! That's their mistake, and it's completely unreasonable of them to expect you to forgo the normal payment term.

I suspect the person in the other company fucked up and is now trying to mitigate their mistake by trying to put pressure on you to pay early, to avoid getting in trouble with their own boss. But it's not your problem.

I agree, especially the bit about the other party forgetting to send the invoices, and now trying to cover up their error by backdating them and asking for immediate settlement.

Nonetheless, there should be some procedure in place that informs accounts of the completion of large purchase orders, so they can make provision for the invoice payments in their cashflow calculations. That is what has really gone awry here - the work had already been completed, yet nothing alerted the OP to that effect. For a contract worth 200k, the system should have picked that up.

VivX · 27/05/2024 15:20

Obviously it is entirely their fault that they sent the invoices late (and backdating invoices is surely one of the oldest tricks in the book).
So no, I wouldn't scramble to pay them quickly but I wouldn't be unnecessarily awkward about it either.

They'd just go into the system and be processed as usual.

This is bread and butter stuff for accounts/ finance.

applestrudels · 27/05/2024 14:59

Jesus Christ, OP. Your mistake here has been asking non-accountants for advice on accounting matters.

Of course you are not wrong. A company can't just forget to send out an invoice, then send a backdated one and demand immediate payment of 200K! That's their mistake, and it's completely unreasonable of them to expect you to forgo the normal payment term.

I suspect the person in the other company fucked up and is now trying to mitigate their mistake by trying to put pressure on you to pay early, to avoid getting in trouble with their own boss. But it's not your problem.

burnoutbabe · 27/05/2024 14:55

And yes obviously one a cries for that uninvouced expense. Just don't rush to pay it when it arrives late as the terms are usually 30 days from receiving invoice. Not when they chose to date it.

burnoutbabe · 27/05/2024 14:52

topaynowornot · 27/05/2024 11:45

@Justsmileanwave it's a large enough company as well with an accounts department. I have had emails from sole traders before about not having sent their invoice and could we possibly pay. Usually I do that day

Similar role and yes. If they send it late, that resets the 30 days to me.

Unless a small contractor with an apology.

Quitelikeit · 27/05/2024 14:49

Op

I agree with you. You have just received their invoice and the agreed payment terms should apply.

Therefore process it and pay it on the next due date!

fieldsofbutterflies · 27/05/2024 14:49

However, I wouldn’t put my own cash flow position at risk to sort theirs out.

But the point is that OP's cash flow should never be at risk as the company should know there's a 200k invoice due and therefore budgeted accordingly.

DrJonesIpresume · 27/05/2024 14:47

topaynowornot · 27/05/2024 14:29

@Merryoldgoat they have agreed that they did not send them until today. Today is the first time that we received them

What dates are on the invoices, and what are their usual payment terms? Do they send regular statements? If so, should those invoices have appeared on the most recent statement?

If they've only just sent them, then they've got a bit of a cheek telling you that they are overdue for payment! I suspect that they've only just realised that they hadn't been produced, and they have backdated them so they are in the right financial period for their purposes.

Someone in your organisation should have known that the POs were completed, marked as such, and that should have alerted you to the fact that invoices would be imminent. What procedures are in place for checking that sort of thing?

Mumofteenandtween · 27/05/2024 14:47

So in summary:-

They contacted you today to chase payment because their invoice is overdue.
You said “what invoice?”
They said “the invoice we sent you on the…. Oh shit!”

And now you are debating how far out of your way you should go to pay them now rather than within normal payment structure?

I don’t work in accounts although I do work in finance so have a bit of an idea of your world. Personally, at work, I am pretty willing to go out if my way to help fix other people’s fuck ups. As long as (1) they admit they fucked up and (2) they are nice about it.

However, I wouldn’t put my own cash flow position at risk to sort theirs out.

SoEmbarrassed2024 · 27/05/2024 14:42

Also, why are engineers raising POs and not the accounts department?

In many organisations the business user who is buying the goods/services raises the PO and receives in the system to say the work has been done.

Crunchymum · 27/05/2024 14:36

Part of my role is in A/R and if I cannot prove the invoices went to the client (we use an automated system but my team are cc'd in. System is not 100% and the occasional invoice does go AWOL) then I offer extended credit terms. Maybe not the full period but definitely a grace period.

My A/P colleagues would have raised a PO for 200k and even without the invoice, it would be in their payment forecast for
X period. A large outgoing is planned for.

pinksheetss · 27/05/2024 14:35

Bit if both being unreasonable

Supplier should have invoiced on time, their system mess up isn't your responsibility and usually I'd ask for response to receiving invoice and chase after week or so if not response to make sure it's received. Lessons learned for them

On your end I think as others have said it should be clear that the money was due to come in. You must have had some idea it was coming and to keep pushing into week 6 you are clearly pushing money from elsewhere to pay other invoices. Such a large figure it should be realistically set aside

fieldsofbutterflies · 27/05/2024 14:34

They should give you the full credit terms but you should also have the full amount available to be paid out to them.

Whether you pay it now or as per the terms of the invoice is up to the company, but the money should be available regardless.

Jaxhog · 27/05/2024 14:33

Your bad. You should have been expecting the invoices and accounted for them accordingly. You don't wait for the invoices before accounting for the payment. That's madness! If you are an accountant, you should know better.

Merryoldgoat · 27/05/2024 14:31

topaynowornot · 27/05/2024 14:29

@Merryoldgoat they have agreed that they did not send them until today. Today is the first time that we received them

That’s not what you said in the OP.

Yes - if they’re just sending them for the first time of course it’s reasonable to ask for the usual payment terms.

topaynowornot · 27/05/2024 14:29

@Merryoldgoat they have agreed that they did not send them until today. Today is the first time that we received them

OP posts:
Merryoldgoat · 27/05/2024 14:28

You said they said they sent them, now you say they didn’t send them.

The you say you don’t have the money. And then you do. Which is it?

Regardless, you have process issues.

For large construction type contracts you would have agreed instalments from both client and supplier side if you are acting as main contractor.

Regardless of how long a contract takes there should be a completion plan and you should know if you’re running to schedule.

I’m incredulous that you weren’t aware a cost of this size was due.

A provision is all well and good but that’s accounting and not cash flow.

topaynowornot · 27/05/2024 14:28

@fieldsofbutterflies I am not deliberately messing them around. My questions was "AIBU to think they should give me the full credit terms?" They have sent the invoice in today and saying they were are all due as of a few days ago. I don't think it is unreasonable that they take responsibility for some of their error.

@titchy we have the money in the account to pay right now but that money is ear marked to be paid out over the next few weeks. We have more money scheduled to come in too. We do a 5 week rolling budget. With other things further out but it's more accurate the closer we get. We keep a reserve in case our customer does pay on time

OP posts:
fieldsofbutterflies · 27/05/2024 14:25

There's a difference between following the terms of an invoice and deliberately messing someone around 🤷‍♀️

greenpolarbear · 27/05/2024 14:25

I don't know what the law is where you are, but in the UK it's 30 days payment terms unless something else is agreed in the contract.

So in the UK you would need to refer to the contract, and if there's nothing different in the contract, tell them they can't backdate invoices and the payment terms are 30 days.

titchy · 27/05/2024 14:24

topaynowornot · 27/05/2024 13:25

@fieldsofbutterflies so you would hold onto the money in the bank accountant for every PO raised? Genuinely asking. I think that is over conservate. We do actually have the money there right now to pay it but I don't think we should pay it immediately I think I'll ask them to set up a payment schedule and pay it in installments over the next three weeks.

Earlier on in the thread you said you DIDNT have it Confused

fieldsofbutterflies · 27/05/2024 14:20

I don't agree @topaynowornot.

If someone doesn't send an invoice on time, that's on them and yes, they should wait for payment if that's the terms they've agreed to.

But you're talking about deliberately messing them around and not even having the cash to pay to begin with.

fieldsofbutterflies · 27/05/2024 14:18

I agree with you @Theredoubtableskins but OP was talking about not having the cash to pay and then deliberately messing them around.