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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be suprised at Butlins and their lack of neurodiverse awareness?

410 replies

GreenPhlem · 27/05/2024 08:14

have just left Butlins. Will hopefully never go back.

We were visiting with our autistic 3 year old grandaughter.

Not one mention of “autism friendly” shows anywhere. Every thing we attempted was too loud and in your face, even with ear defenders on granddaughter was struggling. You would have thought a place like Butlins would put on at least one autism friendly show a day but nope … nothing.

We took her to the tots disco last night - was meant to start at 6pm so we got there for 6pm knowing DGD will struggle to wait for something to happen … 6:05pm and nothing is happening - DGD getting restless and wants to leave. 6:10 the redcoat comes on and says the kids disco will start in about 15 minutes. No chance we could keep DGD happy for another 15 minutes so we had to leave. As we were leaving he said something about another show that would be happening at 7:30 unless the PJ masks photo shoot goes on for too long then that activity will be cancelled!! God forbid they miss out on money making photographs

Swimming - you now have to book a time slot. We booked 11am. 11:05 were still in a queue outside in the rain. When we eventually get in the changing rooms are so packed out (as everyone is going in and leaving at the same time) that DGD gets overwhelmed and shuts down. Nowhere quiet to take her … no thought to neurodiversity

Took her to soft play. I booked her into the toddler area as she would struggle being around the big loud hyper kids. I was told she was too tall for the toddler area and have to go into the big kids area. A small, timid autistic girl going into the big kids area with 10/11 year old kids flying around screaming and shouting?? Was never going to work so we left (DGD was already starting to have a meltdown as soon as she saw the chaos of the big kids area).

Is it just me or what?? Surely a place like Butlins should factor in that some kids may require a bit of reasonable adjustment?

OP posts:
KarenOH · 27/05/2024 16:10

peakygold · 27/05/2024 15:42

This reminds me of a Facebook post during lockdown, where a mum was complaining about the local market being full of people, so they couldn't social distance.
But she chose to go to the market, and you chose, OP, like thousands of others, to go to Butlins during half term. You cannot complain that you didn't have the place to yourselves.
Arrogant people expect the world to accommodate them.

I need you to think really hard about what you have written and why it’s ableist, cruel and discriminatory.

Onemonkeyand3wisemen · 27/05/2024 16:05

Brawcolli · 27/05/2024 15:21

It’s not ‘entitled nonsense’ to wish for a more disabled-friendly experience.

Butlins is quite disabled friendly, if you ring them up before hand they will sort out any issues, they do have the sky park which is sensory, they also have the fast track passes, disability friendly accommodation with parking, I can't think of anywhere on site that you need a ramp except for Reds.

Jellybeanz456 · 27/05/2024 15:44

That's why i stick to quieter and smaller holiday parks so it's not so busy and my asd child isn't as overwhelmed by it all.

peakygold · 27/05/2024 15:42

This reminds me of a Facebook post during lockdown, where a mum was complaining about the local market being full of people, so they couldn't social distance.
But she chose to go to the market, and you chose, OP, like thousands of others, to go to Butlins during half term. You cannot complain that you didn't have the place to yourselves.
Arrogant people expect the world to accommodate them.

Sirzy · 27/05/2024 15:39

If she likes being outdoors and gets DLA then look into a national trust membership. You just pay for the child and then you get a carers card for up to two people to accompany. It works out at about £20 for the year if I remember rightly!

YaMuvva · 27/05/2024 15:34

The world is built for the highest functioning people unfortunately. I have a ND nephew and we carefully research family holidays, I find the smaller fry and independent places are more ND friendly then the big names

goneaway2 · 27/05/2024 15:32

If you are ever near Preston take her to The Space Centre. You'll need to book in advance, huge, lovely and quiet sensory rooms with soft play elements. Especially for disabled children. It's really really good.

Dollmeup · 27/05/2024 15:31

It costs an absolute fortune but I highly recommend center parks as an ASD friendly holiday. They didn't have specific activities for autistic kids that I can recall, but we found it generally a nice relaxed holiday. Loads of space to run about in the woods, fantastic play parks and pools, nice lodges. Lots of different activities if you want them. We went during term time so it was cheaper.

Bushmillsbabe · 27/05/2024 15:26

NCfor24 · 27/05/2024 08:31

My autistic DS wouldn't have coped with Butlins at that age. We've been going now since he was 11 & he has some self-awareness and can recognise when he will struggle. He will come and watch shows with us but sit with his phone and headphones on...often with his back to the stage! He will dip in and out of the fun but knows his limits. One of us is always prepared to leave with him if necessary.
Last year he wanted to go on a slide at the pool so we queued. After 10 minutes he said he couldn't wait any more so we went back into the pool. We said we'd check the queue next time, but agreed to visit our local leisure centre so he can do slides soon (SEN friendly session).
Generally we do Butlins once a year and our other holidays are much lower key in terms of quiet caravan/lodge accommodation and alternate busy and relaxed days. We don't expect places to make accommodations but appreciate it when they do, and we research pretty much every day out to make sure he can cope. Ultimately the majority of people are not neurodiverse, and a holiday disco without flashing lights, pyrotechnics and loud music is going to be a disappointment to that majority and result in more complaints than a handful from families with ND members who didn't pick their day out/holiday more carefully.

You can get a wristband to enable you to 'queue jump' at pools and fairground on presentation of proof of need. Unfortunately they don't publicise this very well so not everyone is aware of it

SprinkleofSpringShowers · 27/05/2024 15:25

GreenPhlem · 27/05/2024 08:20

What I expect them to do is to put on at least one show a day that is neurodiverse friendly … the cinemas manage it. Less flashing lights, volume turned down etc

To make exceptions at soft play for neurodiversity. It’s not all about how tall a child is. That is common sense.

The swimming thing was a complete farce which ever way you look at it

Really sorry for your experience OP and I’m sorry you weren’t able to have the break you envisaged with your DGD.

Re the soft play though - the rules re size are to protect the younger children, not exclude ND children. Have seen a small child suffer a broken collarbone from an older child who wasn’t aware of their size at soft play.

goneaway2 · 27/05/2024 15:22

The Thomas Centre is especially set up for holidays for non neurotypical children. My own children loved Bluestone in Wales, much calmer there!

Brawcolli · 27/05/2024 15:21

ManilowBarry · 27/05/2024 13:55

'What I expect them to do is to put on at least one show a day that is neurodiverse friendly … the cinemas manage it. Less flashing lights, volume turned down etc'

Entitled nonsense.

It’s not ‘entitled nonsense’ to wish for a more disabled-friendly experience.

Soukmyfalafel · 27/05/2024 15:21

I have a son with complex needs and although he has an undersensitive profile and doesn't necessarily get overwhelmed (he presents as non verbal with severe learning disabilities) I would find Butlins too stressful to navigate with him, although chances are he'd quite like it!

There are lots of small holiday camps that are probably more catered to your GD needs. There probably won't be entertainment, but it's quieter in general and have basic amenities.

We tend to rent a cottage at resorts that might have a small pool, restaurant and outside space/small park, with not more than 30 units. You'll be surprised at how those places would adapt for you GD too.

Onemonkeyand3wisemen · 27/05/2024 15:17

GreenPhlem · 27/05/2024 14:45

Thanks again everyone … I get that it was my fault which I’ve said yet I’m still getting bashed for it 😂

thanks to those who are being supportive and suggesting alternatives. She would love a farm type holiday so I’ll look into that too.

For those still insisting on sticking the boot in … remember I’m grandma, not mum so I’m not with her 24/7 … maybe it should have been obvious that she’d struggle but it wasn’t to me … she loves going swimming at home, she loves soft play etc etc … I just misjudged how busy and chaotic it would be.

The kids disco was actually “tots disco” … baby shark, wheels on the bus etc so not a full on kids rave … I thought she would like that as she loves dancing to baby shark etc at home. Obviously I got it wrong.

This is only the 2nd holiday I’ve ever taken her on - first one went like a dream so yeah, this one was a bit of a wake up call.

It's a learning curve for you and the more you take your grand daughter away the more you will get used on how to manage her and where to go and where not to go and when to go.

When you are looking at things like Butlins or theme parks most of them have fast passes which are handy for people that have disabilities Butlins included that way you are not hanging around to long.

If your going to busy places go at quieter times although I do have to say you were lucky to get your grand daughter in the circus considering she couldn't access the entertainment, I could not get my children near the circus because of how loud it was.

Don't stop taking her places this is a trap that many people fall into and it can.make situations worst in the long run, the more you can get her used to going places even if she does have meltdowns will actually help in the long run.

Well done on giving her mum and dad a break.

KarenOH · 27/05/2024 15:11

GreenPhlem · 27/05/2024 15:02

I’d second York - the museums are amazing, the river is lovely, so much history. It can get very busy and crowded though

Yes def time it - DD was fine weekday summer and also end of November but we once went too close to Christmas and it was too much.

KarenOH · 27/05/2024 15:10

chocolaterevs · 27/05/2024 14:58

What sort of things does she like doing on short city breaks? Any recommendations for favourite cities very welcome as I'd like to take ASD DD soon.

Sure!

Using York as an example, there is an incredible indoor / outdoor soft play farm called Web Adventure that was spacious and not packed and loads of different areas.
York castle museum is brilliant - really child friendly, and they’ve got a full Victorian street recreation that DD was obsessed with.
railway museum is a must do - you can ride the land train from town to there.
lots of it is pedestrianised so didn’t have to worry too much about her bolting into traffic.
really lovely green spaces for her to run around and explore.
it feels less full on and less pressured - you can always retreat back to your apartment or hotel room for breaks and to chill out before heading out for another walk about.

GreenPhlem · 27/05/2024 15:02

chocolaterevs · 27/05/2024 14:58

What sort of things does she like doing on short city breaks? Any recommendations for favourite cities very welcome as I'd like to take ASD DD soon.

I’d second York - the museums are amazing, the river is lovely, so much history. It can get very busy and crowded though

OP posts:
Sirzy · 27/05/2024 15:02

chocolaterevs · 27/05/2024 14:58

What sort of things does she like doing on short city breaks? Any recommendations for favourite cities very welcome as I'd like to take ASD DD soon.

It depends what she enjoys.

ds is history and train obsessed so we tend to plan short breaks around that. So a night in York so we can do the York Railway Museum type thing.

he was desperate to go to the Tower of London last year so I drove to London and we stayed very close. He enjoyed the Tower but the rest of it was a disaster- him and London aren’t compatible!

for us if we want cities it’s smaller ones like York and Chester. He can cope with Liverpool (very local) for a couple of hours for a specific museum.

chocolaterevs · 27/05/2024 14:58

KarenOH · 27/05/2024 14:57

We live and learn and you tried - that’s the most important thing.

DD has ASD and loves small city breaks like York.

What sort of things does she like doing on short city breaks? Any recommendations for favourite cities very welcome as I'd like to take ASD DD soon.

KarenOH · 27/05/2024 14:57

We live and learn and you tried - that’s the most important thing.

DD has ASD and loves small city breaks like York.

Sirzy · 27/05/2024 14:56

Don’t beat yourself up. Your granddaughter has a brilliant time and that’s what matters.

Morph22010 · 27/05/2024 14:53

GreenPhlem · 27/05/2024 14:45

Thanks again everyone … I get that it was my fault which I’ve said yet I’m still getting bashed for it 😂

thanks to those who are being supportive and suggesting alternatives. She would love a farm type holiday so I’ll look into that too.

For those still insisting on sticking the boot in … remember I’m grandma, not mum so I’m not with her 24/7 … maybe it should have been obvious that she’d struggle but it wasn’t to me … she loves going swimming at home, she loves soft play etc etc … I just misjudged how busy and chaotic it would be.

The kids disco was actually “tots disco” … baby shark, wheels on the bus etc so not a full on kids rave … I thought she would like that as she loves dancing to baby shark etc at home. Obviously I got it wrong.

This is only the 2nd holiday I’ve ever taken her on - first one went like a dream so yeah, this one was a bit of a wake up call.

You sound like a fantastic grandma your granddaughter is very lucky to have you but honestly don’t beat yourself up about it, you’ve tried something, found it didn’t work, she enjoyed it anyway even though it wasn’t as you imagined

Ifyoucouldreadmymindlove · 27/05/2024 14:46

I guess I’m just a bit precious about my DGD - she’s my absolute world and I am guilty of thinking she’s the centre of the universe 😂

😬

GreenPhlem · 27/05/2024 14:45

Thanks again everyone … I get that it was my fault which I’ve said yet I’m still getting bashed for it 😂

thanks to those who are being supportive and suggesting alternatives. She would love a farm type holiday so I’ll look into that too.

For those still insisting on sticking the boot in … remember I’m grandma, not mum so I’m not with her 24/7 … maybe it should have been obvious that she’d struggle but it wasn’t to me … she loves going swimming at home, she loves soft play etc etc … I just misjudged how busy and chaotic it would be.

The kids disco was actually “tots disco” … baby shark, wheels on the bus etc so not a full on kids rave … I thought she would like that as she loves dancing to baby shark etc at home. Obviously I got it wrong.

This is only the 2nd holiday I’ve ever taken her on - first one went like a dream so yeah, this one was a bit of a wake up call.

OP posts:
TimeBadger · 27/05/2024 14:45

GreenPhlem · 27/05/2024 09:10

Thanks for all the replies, I realise this was my mistake. Believe it or not she actually enjoyed the holiday - that is, she enjoyed playing with her toys in the challet, she enjoyed going for walks on a night time which she normally doesn’t get to do, she enjoyed the beach (and as someone else said the giant beach set up) … in her head she’s actually had a great holiday and didn’t want to go home. The disappointment is in my head really because I should have known better. The bits of the holiday she enjoyed we could have done anywhere.

Remember it’s been over 20 years since I had a small child … I’m a bit rusty 😂 Next year it will be a forest lodge. I absolutely know she would love that. Especially with day trips out to castles/the beach etc

Often I get the same. I feel disappointed as we haven’t been able to do what everyone else has done/the main reason for going somewhere or because DS has been obviously overwhelmed a lot of the time and/or has had a meltdown. Even in these cases, however, DS will often say he’s had a great time or ask to go back.

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