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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be suprised at Butlins and their lack of neurodiverse awareness?

410 replies

GreenPhlem · 27/05/2024 08:14

have just left Butlins. Will hopefully never go back.

We were visiting with our autistic 3 year old grandaughter.

Not one mention of “autism friendly” shows anywhere. Every thing we attempted was too loud and in your face, even with ear defenders on granddaughter was struggling. You would have thought a place like Butlins would put on at least one autism friendly show a day but nope … nothing.

We took her to the tots disco last night - was meant to start at 6pm so we got there for 6pm knowing DGD will struggle to wait for something to happen … 6:05pm and nothing is happening - DGD getting restless and wants to leave. 6:10 the redcoat comes on and says the kids disco will start in about 15 minutes. No chance we could keep DGD happy for another 15 minutes so we had to leave. As we were leaving he said something about another show that would be happening at 7:30 unless the PJ masks photo shoot goes on for too long then that activity will be cancelled!! God forbid they miss out on money making photographs

Swimming - you now have to book a time slot. We booked 11am. 11:05 were still in a queue outside in the rain. When we eventually get in the changing rooms are so packed out (as everyone is going in and leaving at the same time) that DGD gets overwhelmed and shuts down. Nowhere quiet to take her … no thought to neurodiversity

Took her to soft play. I booked her into the toddler area as she would struggle being around the big loud hyper kids. I was told she was too tall for the toddler area and have to go into the big kids area. A small, timid autistic girl going into the big kids area with 10/11 year old kids flying around screaming and shouting?? Was never going to work so we left (DGD was already starting to have a meltdown as soon as she saw the chaos of the big kids area).

Is it just me or what?? Surely a place like Butlins should factor in that some kids may require a bit of reasonable adjustment?

OP posts:
Mumtoboys2024 · 27/05/2024 17:03

I haven’t read these comments but I took my autistic son in term time last week and it was so loud , we have been twice before he regressed and he was fine, not so much this time.
we have an 18 month old who loved it but towards the end of the week we just took eldest tablet out with us.
hes not interested in any of the shows but it was too loud for him.
i know of many ND families who children thrive at butlins and love the hustle and bustle. I wouldn’t slam them for trying to be family orientated.
we are going back in November for youngest birthday and hoping it is generally quieter then.

oakleaffy · 27/05/2024 16:56

Butlins would be the worst place to take a child who struggles with noise and loud, in~ yer~ face forced jollity.

Butlins is meant to be like that.

TheBottomsOfMyTrousersAreRolled · 27/05/2024 16:56

SoSo99 · 27/05/2024 16:41

Just wanted to say that you sound like a wonderful grandmother (though somewhat optimistic if you thought Butlins at half term would be suitable for anyone but the most noise- and chaos-tolerant child/adult).

This. Go during term time. Going in the holidays is batshit.

Tiredalwaystired · 27/05/2024 16:53

KarenOH · 27/05/2024 16:29

The same way that Soft play centres (loud, boisterous) manage to cater for children with ASD?

By offering slots during the day or week that are otherwise quiet though.

That just can’t be the case in a holiday destination as there is equal demand all day all week as everyone is available.

ginasevern · 27/05/2024 16:53

This might sound detogatory but I would never in a million years have thought of Butlins being ND or anything else friendly/aware. It's loud, brash, in your face entertainment. It's infamous for it and always has been! It would be like taking someone who hated fish to a fish restaurant and being surprised they didn't eat anything.

SDTGisAnEvilWolefGenius · 27/05/2024 16:53

@GreenPhlem - I don’t see anything wrong with a calm, factual review - that, at busy times it will be very loud, lots of queues, and that, for these reasons, it may not be suitable for children with autism. And follow it up with feedback and suggestions to Butlins management.

TheRomanticOutlaw · 27/05/2024 16:52

goneaway2 · 27/05/2024 15:22

The Thomas Centre is especially set up for holidays for non neurotypical children. My own children loved Bluestone in Wales, much calmer there!

I second Bluestone, although my son isn't autistic he was definitely hyper-sensitive to lots of noise and crowds as a small child; scared of hand dryers in public toilets, loud traffic, babies crying, busy play areas, the cinema etc. He absolutely loved Bluestone, especially the bat watching sessions with night-vision binoculars. Anything quiet & outdoorsy and/or castle-related was his thing.

Pumpkinpie1 · 27/05/2024 16:51

OP I think your grandchild is very lucky to have you in her life, wanting to spend time on holiday with her and wanting to make her time away enjoyable.
This time may not have gone as you hoped but it’s obvious you genuinely care and next time will be better.
so many aren’t as lucky x x

Coalfacebigtits · 27/05/2024 16:49

Not all nd kids can’t cope with loud noise etc. What you’re looking for is an experience catered to an individual , and it’s optimistic to expect that from butlins.

PrincessHoneysuckle · 27/05/2024 16:46

You'd be better off going to Skegness haven site and doing caravan only.You still get access to restaurants/takeaways but all the noisy stuff isn't included.

ttcat37 · 27/05/2024 16:42

Obviously YABVU. Why did you think Butlins of all places would be suitable to take someone that struggles with the things you’ve mentioned? At the very least any other person would have rang ahead to ask if they had the things you expected before booking.
Most other people would book somewhere more suitable like a self catering lodge somewhere and plan ahead with things to do.

SoSo99 · 27/05/2024 16:41

Just wanted to say that you sound like a wonderful grandmother (though somewhat optimistic if you thought Butlins at half term would be suitable for anyone but the most noise- and chaos-tolerant child/adult).

Hankunamatata · 27/05/2024 16:41

Butlins is my kids idea of hell for reasons you mentioned (they are nd) we are going to try centreparcs for a weekend in a woodland lodge

We did get on well at flamingoland in an onsite caravan but didn't do any of evening entertainment just lots if walking around the zoo area

Delawear · 27/05/2024 16:40

FlakyScroller · 27/05/2024 16:37

I actually think this will improve a lot over the next 10 years as now the children who see reasonable adjustments as normal become the adults in charge.

Yes - the autistic adults in my life tend to opt for self catering holiday accommodation where they can let themselves in, then come and go as they please. I can’t imagine them ever going to Center Parcs or Butlins.

FlakyScroller · 27/05/2024 16:37

I actually think this will improve a lot over the next 10 years as now the children who see reasonable adjustments as normal become the adults in charge.

Delawear · 27/05/2024 16:37

GreenPhlem · 27/05/2024 08:32

Ok I’ll accept I’m being unreasonable. I guess I’m just a bit precious about my DGD - she’s my absolute world and I am guilty of thinking she’s the centre of the universe 😂

I’m thinking for next year I’ll just book a lodge in a forest - she absolutely adores forests and from that base we can do day trips out to castles/farms/beaches etc

In hindsight I don’t know what I was thinking when I booked Butlins, we used to go as kids and loved it but obviously I don’t factor in that she isnt me bless her heart.

im still going to mention it in the reviews though.

I’m sorry it didn’t work out. A nice lodge in a forest with appropriate trips out if she settles ok sounds like an idea going forward. She may enjoy having some familiar things and people around her to begin with, so prepare to hole up with some nice provisions and games for everyone.

Victoriasponge12 · 27/05/2024 16:32

Which Butlins did you go to? I’ve been to Bognor and found it to be much more accessible than most places. You can get a fast pass type wristband if you show proof of disability (I used DLA, although I appreciate that you DGD might not have this yet aged 3). They also have a quiet arcade (behind the centre stage entrance) with sounds on the machines turned off. I’ve never been to the other ones so not sure if they are the same.

YourPinkDog · 27/05/2024 16:29

Centerparcs pool is not quiet and relaxing. It is noisy with children as you would expect.
A lodge near a petting farm or a traditional seaside holiday would work better.

KarenOH · 27/05/2024 16:29

LoyalMember · 27/05/2024 16:17

No, sorry, you're being entirely unreasonable. Why take an autistic child to a loud, boisterous holiday resort and expect them to tailor everything for her needs solely? She's your child, it's up to you to do better research instead of getting the hump because every other child was enjoying themselves but yours couldn't.

The same way that Soft play centres (loud, boisterous) manage to cater for children with ASD?

ThatUmberTraybake · 27/05/2024 16:27

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Littlemisscapable · 27/05/2024 16:26

GreenTeaLikesMe · 27/05/2024 08:24

Hmmm. Is there really such a thing as "autism-friendly" in such a broad sense? I mean, autistic people and autistic kids of different ages will struggle with different things.

I think Butlins would be unwise to start billing things as "autism-friendly," as inevitably it will be wrong for some autistic people, and then they will get complaints about that from families who have booked for that reason and now feel disappointed.

Agree with PP that something like Centerparc (though pricy!) might be better, if you need somewhere with more quiet and space.

This. Also like others have said they have to have height restrictions on toddler areas it would be chaotic otherwise. Think you need to choose a different location for holidays.

ThatUmberTraybake · 27/05/2024 16:26

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AStepAtaTime · 27/05/2024 16:23

YABU. Butlins is not the type of place I would take an autistic 3 yr old to. It’s going to be loud, raucous and suit kids who don’t mind boisterous activities, loads of other people & have super high energy levels. I’m not autistic, and I would fucking hate it. There are more suitable half-term options where things could go at a more peaceful and considered pace. You tailor your choices to the needs of the child surely.

yumyumyumy · 27/05/2024 16:20

peakygold · 27/05/2024 15:42

This reminds me of a Facebook post during lockdown, where a mum was complaining about the local market being full of people, so they couldn't social distance.
But she chose to go to the market, and you chose, OP, like thousands of others, to go to Butlins during half term. You cannot complain that you didn't have the place to yourselves.
Arrogant people expect the world to accommodate them.

Op has accepted she's been a bit unreasonable. I don't think she was acting entitled.

LoyalMember · 27/05/2024 16:17

No, sorry, you're being entirely unreasonable. Why take an autistic child to a loud, boisterous holiday resort and expect them to tailor everything for her needs solely? She's your child, it's up to you to do better research instead of getting the hump because every other child was enjoying themselves but yours couldn't.

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