Dd not been at this nursery long, I booked a holiday a while ago for this week and put on the nursery app that dd would have a holiday this week, but this holiday has since been cancelled at short notice, I called the nursery as soon as I found out which was the day before her usual day in to explain and ask if it was ok to cancel the holiday and bring dd in tomorrow as the holiday had been cancelled. I was advised that I would have to call in the morning to check if there had been any cancelled sessions or reported sickness as they may be at full capacity.
I questioned this and said but dd would usually be there anyway on these days and I've paid her fees already, they said yes but as you'd booked them out as holiday we have let her space go to someone else for that week.
I called on day 1, they said were at full capacity so she couldn't go in, same again on day 2.
Is this usual or are my nursery being awkward with me? Asking as I genuinely don't know....