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AIBU?

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To defend nursery on parents whatsap

58 replies

Whenthechipshitthefan · 23/05/2024 11:20

I can't tell what the right thing to do it.
We have a nursery whatsap (its muted because otherwise it would drive me crazy). Recently one mum has been complaining about how nursery won't let them not pay the consumables charge for free hours when they're on holiday.
They've started looking up the legal rights and got a few other parenta commenting on her side but generally its a one- woman rant.
She has (rightly said) that it's not a cheap nursery. But seems to think its the nursery is putting profit first.
My view its- the nursery pays a really decent wage. It has a really low turnover of staff. They frequently post congratulating staff on their 10year anniversaries. They receive high levels of training.
But also- My daughters love it there. They are cared for, their individual needs taken care of and they have all kinds of extra enrichment activities (e.g. forest school with fires and other activities; interesting visitors giving talks to pre-school etc) all included. Surely everyone is aware that the 'consumables' charge has very little to do with actual consumables and more to do with topping up the gov subsidies that are being called "free hours"
I really want to say something. I know she will try and raise a stink and legally she is right- she doesn't have to pay for consumables and can opt out.
But if everyone did then either the nursery would have to stop being part of the scheme or raise prices more for the non free hours. Or pay staff less. Or lower levels of care.

I would like to say-
We all know that the consumables charge doesn't really relate to consumables but tops up the pittance
they get from the government under the false name "free hours" which allows staff to be paid a decent wage and higher than usual levels of training, (reflected in the low turnover) children to have extra- enrichment activities and the nursery to not charge more for non-"free" hours. I think we need to look at the bigger picture else fees will need to rise even more, or they will end up opting out of the "free hours" programme.

Should I just keep my mouth shut?

OP posts:
Riversideandrelax · 23/05/2024 11:32

I agree with you. Why do they call it 'consumables', though? If they called it something else it would be clearer what it is?

My DD's nursery had a pretty big top-up and like yours had low turnover of staff, high staff:child ratio, lots of extras. Noone had to go there but if you wanted all that, obviously you have to pay.

Whenthechipshitthefan · 23/05/2024 11:32

I probably shouldn't say anything. I just don't want other people to start agreeing.
The worst thing is- even the consumables are good. The food is really high quality! I don't know how many 4 year olds eat and enjoy fish curry but mine does! I wouldn't have even ever offered fish curry at home- but thanks to them mine will try anything. With my eldest at school I really appreciate nursery more and more. I honesty don't know how they do it on so little.

OP posts:
Peonies12 · 23/05/2024 11:32

I agree with you but honestly I'd just ignore the group. I thought you were entitled to not pay the top up but you'd have to provide everything yourself. Some people just don't know how things work, or love to complain/ pick battles!

Theredoubtableskins · 23/05/2024 11:29

But isn’t she right? My kids have been out of nursery for years so I’m not totally clear on it, however I was pretty sure that the top-up fee for consumables cannot be mandatory. You must have the option to access the funded hours without any additional fee if you send your own lunch etc. So, they can opt out of the extra charge if they’re not using the lunch option.

You might not like the rules, but the nursery cannot just create their own and enforce it when the tiles for finding are clear.

qwertyqwertyqwertyqwerty · 23/05/2024 11:26

I'd just ignore, I purposely avoid being on parent WhatsApp groups so I don't have to hear all this type of thing.

FiveGuyPastry · 23/05/2024 11:25

I agree with you but I wouldn’t get involved. You’re not going to convince someone like that to change their mind. It’s a total waste of energy and headspace.

JuiceBoxJuggler · 23/05/2024 11:24

No, tell her to stop being so entitled or move nurseries.

Entitlement is so rife nowadays it's getting ridiculous.

araiwa · 23/05/2024 11:23

I wouldn't get involved