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AIBU?

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Original poster

Who should keep the voucher?

62 replies

Whoswhoof · 22/05/2024 20:30

Person A books a meal for 10 people and pays £120 deposit
Person B pays for said meal to the tune of £700 minus the deposit

Person A emails the restaurant to complain about appalling service, allergy requests ignored (person A’s own allergy, given food covered in allergen) and a general poor show

restaurant offers £80 voucher

who does it belong to?

OP posts:
Colombie · 22/05/2024 20:41

I think the main thing is they have a conversation about it and no one assumes it's theirs. I would expect it to run that A offers it to B and B declines.

Or they agree to both go out and spend it together.

I expect the restaurant will issue 2 vouchers split however they want, if they ask.

StormingNorman · 22/05/2024 20:39

The value should be split between A and B proportionate to how much each paid.

That said it’s a voucher so A and B should go to dinner together. It belongs to both of them.

Sirzy · 22/05/2024 20:38

I think if person A complained about their exposure to an allergen when they had spoken to the venue in advance then any compensation should be theirs.

why they would want to go back again is a different matter though!

Nottherealslimshady · 22/05/2024 20:37

Person A hasn't gained, they paid 120. So got some of their money back so they keep it. If they hadn't spent any money at all it would be a bit cheeky getting money back for it but at the end of the day they're the one who went to the effort of complaining. If both had complained then it should be split.

Original poster
Whoswhoof · 22/05/2024 20:35

Theredoubtableskins · 22/05/2024 20:34

Was person A the only one with a bad experience? I mean actually bad, like the only one with an allergen served to them?

I think if they had to deal with having a meal with their allergen given to them, then having to wait whilst everyone else had their food etc, then they were the one who suffered and the voucher should be for them.

Yes. Person A was the only one with an allergy at all so the only one making any requests. 1 child in the party had a dish mixed up/forgotten about (child of B) but no fuss made

OP posts:
Theredoubtableskins · 22/05/2024 20:35

Whoswhoof · 22/05/2024 20:33

Only one person “suffered” who was the one with the allergy. Service was dismissed/not commented on by the rest of the party

Cross-posted.

Then person A should get to keep the voucher. It’s a goodwill gesture and apology for their experience and serving them food which could have killed them/made them very unwell.

Hankunamatata · 22/05/2024 20:34

Split it and go for a meal together?

Theredoubtableskins · 22/05/2024 20:34

Was person A the only one with a bad experience? I mean actually bad, like the only one with an allergen served to them?

I think if they had to deal with having a meal with their allergen given to them, then having to wait whilst everyone else had their food etc, then they were the one who suffered and the voucher should be for them.

Original poster
Whoswhoof · 22/05/2024 20:33

Only one person “suffered” who was the one with the allergy. Service was dismissed/not commented on by the rest of the party

OP posts:
VioletMountainHare · 22/05/2024 20:33

Might depend on the relationship between A and B and everyone else. But in the information provided, the voucher belongs to A. They were most affected and they made the booking and went to the trouble of complaining. If B wanted to complain they should have done it themselves.

lemonmeringueno3 · 22/05/2024 20:33

The person who could be bothered to complain.

FUBAR77 · 22/05/2024 20:32

should be split by those who suffered as it was their meal affected…