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School won't send certificates

197 replies

rosieposie233 · 21/05/2024 20:03

My son’s school is refusing to post his A level certificates to him even though we have moved out of the area and I have offered to pay for recorded postage. They insist he has to collect them in person or send someone to collect them for him.
It is a 2 hour drive away and it is mad to expect one of us to drive there and back when they could just send them by post. They are being such a jobs worth about it.
Is there any legal action I can take to force them to send them?
They will only keep them for 5 years and do not say what they do with them after that.

OP posts:
rosieposie233 · 22/05/2024 10:13

In true Mumsnet style, the bullying starts...

OP posts:
bananaramaterry · 22/05/2024 10:05

rosieposie233 · 22/05/2024 07:17

I hear what you are all saying. Maybe don’t post now if you have nothing new to add, it has become a bit of a pile on.

AKA

I don't like the responses!

May well be followed by:-

The post has been removed as it's causing the OP some anxiety.

Pepsiisbetterthancoke · 22/05/2024 09:31

rosieposie233 · 22/05/2024 08:16

As above please

It is not a pile on. You may not like the responses you are getting but that’s what happens on here. If you don’t engage then people will continue to ask questions

Tarkan · 22/05/2024 09:23

WestAtlantic · 21/05/2024 22:36

I love the surprise that Scottish teenagers get results by post. It was very frustrating for those late on the postie's round! I've always found it strange that English children have to go into school. I presume it's because Scotland is so sparsely populated so lots of children live very far away (perhaps over the sea) from school.

I was quite early in the postie's run thankfully. We had a lovely postie then, not like it is now when it seems to be a different one every week, but little did I know at the time that many years later he would be my FIL. He unfortunately died just before I met DH though. Sad

Girliefriendlikespuppies · 22/05/2024 09:00

I'd put your ds on the train to go and get them (or drive?).

How long did you live in that area that you or your ds have no friends willing to collect them?

What about ds's friends now, could you pay one of them to drive down and collect them?

Nurseryfee · 22/05/2024 08:19

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Ohpleeeease · 22/05/2024 08:17

Couldn’t one of his schoolmates collect them - the school won’t need to ID one of their own surely? If you send a stamped addressed A4 “do not bend” envelope ahead of time it would be so easy for the friend to just stick it in a post box. There must be one responsible fellow student your DS would trust to do this for him.

BananaLambo · 22/05/2024 08:17

He’s 18. He’s perfectly capable of making his own arrangements to get them. Just bung him on a coach.

rosieposie233 · 22/05/2024 08:16

rosieposie233 · 22/05/2024 07:17

I hear what you are all saying. Maybe don’t post now if you have nothing new to add, it has become a bit of a pile on.

As above please

OP posts:
Roselilly36 · 22/05/2024 08:15

This is standard to collect them from school, they are important documents, and cost a lot to replace, so possibly why schools policy is not to post them.

isittheholidaysyet · 22/05/2024 08:13

All my kids certificates were posted to them.

It's perfectly possible to do.
Especially to a courier.

MintyCedric · 22/05/2024 08:13

Exam certificates are legal documents - they are not being jobsworths - they are obliged to ensure they are collected by/with authorisation from, the owner of the certificates.

MyFirstName · 22/05/2024 08:10

If the schhol posts your son's then they are opening themselves up to posting everyone's.

Say 200 GSCE students each year.
150 A level students.

And who does it? The exams officer? Just one recorded delivery admin is several minutes..at least. X 350

Who clarifies the addresses are correct? X350

Who is liable if it goes wrong? The school would have to chase Royal Mail for compensation....not you...

Who pays? You cannot just bung on a second class stamp...these are valuable documents.

And to be honest, asking an exams office for this in the middle of the exams season (rolls eyes) when there is a perfectly suitable (apart from to your lazy son), safe, low workload, cost effective process in place?

Go pick them up.

Waitwhat23 · 22/05/2024 08:01

WestAtlantic · 21/05/2024 22:36

I love the surprise that Scottish teenagers get results by post. It was very frustrating for those late on the postie's round! I've always found it strange that English children have to go into school. I presume it's because Scotland is so sparsely populated so lots of children live very far away (perhaps over the sea) from school.

I was one of the first on our postie's round so I always got my results first thing. My mum would wait until I got them before she went to work so she wouldn't be worrying all day. My friend had to wait until after midday as she must have been very late on her postie's round.

Janjk · 22/05/2024 08:00

Beautiful3 · 22/05/2024 07:50

Could you email the head to ask for a better solution?

A better solution for who? This solution works for the school and they have enough to do. Either the adult son goes and picks them up (which it seems he's not bothered about) or asks a friend or someone local to do it to pick them up and post them. That's also a reasonable solution but the OP doesn't want to do that. Or to pay for a courier.

The school is not being unreasonable.

Barrenfieldoffucks · 22/05/2024 07:54

Honestly, I'd just drive it. Or he hops on a train, 2 hours isn't Timbuktu.

Beautiful3 · 22/05/2024 07:50

Could you email the head to ask for a better solution?

crackfoxy · 22/05/2024 07:48

Where is the school? Can anyone help here? I wouldn't mind collecting and posting if local and I'm sure others wouldn't either.

Longma · 22/05/2024 07:44

Abouttimeforanamechange · 21/05/2024 22:49

I've always found it strange that English children have to go into school.

We didn't when I did exams. We got printed slips through the post. We got our certificates at a later date. I can't remember how now.

I assume there must be some means of getting results these days other than going into school. There must always be some who can't be there on results day.

Mine was posted back in 1991, via school.
Some schools you got them direct from school.
It was a choice - school direct, at a 'prize day' or posted to you. Where I was anyway.

Longma · 22/05/2024 07:41

It does seem odd they won't make any arrangements with you beyond collecting in person and it being a known person with ID.

Many schools manage to post out certificates just fine.

DD's came by post from school due to Covid.
Her friend's school sends them out routinely by post.

Recorded post or courier should be fine. My school uses recorded post for documents quite fine. The office admin staff deal with those things here, albeit not exam certificates.

And there are ways to send important documents more security through the post. This happens fairly regularly in many other businesses, let's face it.

As school is being more difficult - and yes, it is difficult as it is a 4 hour trip, in a work day, in term time, between 8am and 4pm usually for schools - then I don't see much you can do, however, bar one of you taking time off work and getting them after they arrive.

Zingy123 · 22/05/2024 07:28

The school I work in won't post certificates either. They have to be collected by someone known to the child.

Janjk · 22/05/2024 07:20

He's an adult. The process is that if he wants them he has to go and get them or get a friend to do it. Let him deal with it. If he doesn't want to pick them up that's up to him.

rosieposie233 · 22/05/2024 07:17

I hear what you are all saying. Maybe don’t post now if you have nothing new to add, it has become a bit of a pile on.

OP posts:
fieldsofbutterflies · 22/05/2024 07:16

Is there any reason why your adult child can't sort this out on his own? Confused

Strethy · 22/05/2024 07:08

I had this back in 1989 - I moved from England to Scotland immediately after GCSEs. My friend collected them for me, and I picked them up when I was next visiting (still had an older brother, nan and friends in the area so went back to visit at least every six months).

In Scotland (1990/1991) the exam board posted the results (and I think certificates) directly to people. That's how I got my results - opening the post in bed.

It's only two hours away - just go and get them. Annoying, but really not worth legal action. I think it is standard practice (same at my son's school). Definitely make sure they know when you are coming though, so it doesn't turn out to be a wasted trip for some reason.