Evri say they delivered a parcel to my house and their 'proof of delivery' photo was completely burred, didn't show anything recognisable at all. Their "support" consists of online chat telling you to try to locate the parcel and when you can't (have tried all the neighbours) they tell to claim for compensation from the company I ordered the item from! That seems outrageous to me - the company provided the goods I ordered, why should they be out of pocket for Evri's incompetence? Is this really how it works ie that the company will replace the item/ compensate me? This has never happened to me before, so I don't know what to expect.