Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have said something to Asda employee

69 replies

FantaLemon4 · 17/05/2024 08:47

I went food shopping late last night and decided to get fuel on my way back at an Asda express petrol station. I pulled in and I admit there were a couple of cones out at the front of the forecourt but not blocking the entire entrance (my usual petrol station normally closes everything off) and the pumps on the right hand side had out of order signs on them but the ones on the left didn't. There were also two cars parked up so I just assumed that side was open. I tried to put fuel in but after a few seconds realised it wasn't working, no harm done but before I'd even had the chance to put it back and get in my car, a man walked over, looked at me (no hi/hello) and said "there's a reason why the cones are out" in a really stern voice and pointed to the cones. You would have thought I’d murdered his entire family the way he looked at me and then walked off.

I think he expected me to just drive off so it took him by surprise when I turned around and shouted over the pump “there’s no need to be so rude”. He turned around and started arguing with me saying he wasn’t being rude, he was just telling me that they weren’t working. I told him he was rude by making a sarcastic comment when all he had to say was “it’s out of order”. Also looked at me like a piece of shit basically. We were arguing back and forth at this point and he shouted “whatever” at me and then walked back into the shop. I really don’t think he would have spoken to me like that had I been a man or with a man.

Honestly, was there any need for his reaction? I understand it was an inconvenience for him to get up and tell me, but clearly it was a genuine mistake. I wasn’t doing it for the fun of it or to piss him off. I just wanted to get bloody fuel. Also don’t buy the “but he’s probably on minimum wage” excuses. I don’t earn much more than minimum wage myself, also facing redundancy at the minute and generally just have a lot of shit going in my life but I don’t think that’s a reason to speak to people like shit, especially paying customers.

AIBU?

OP posts:
taxguru · 17/05/2024 10:23

pinkwaterbottle9 · 17/05/2024 10:20

He was prob fed up of telling people you prob weren't the first. We all have bad days. Don't dwell on it.

If lots of people were doing it, it kind of proves there weren't enough cones!

pinkwaterbottle9 · 17/05/2024 10:20

He was prob fed up of telling people you prob weren't the first. We all have bad days. Don't dwell on it.

taxguru · 17/05/2024 10:16

redraspberry · 17/05/2024 09:23

I think Covid saw the end of customer service as we knew it, too much power and authority went to their heads and now now it's customer is always wrong/annoying/inconvenience/entitled etc.
Still want your money though.

Covid didn't help but customer service was generally crap long before it.

WilliamButt · 17/05/2024 10:14

He was really rude. I've been spoken to like that on several occasions as well and the intention is to put me in my place and make me feel as stupid as they think I am (sorry, s**d).

FantaLemon4 · 17/05/2024 10:12

@intheloft I'm not going to put in a complaint, I was just having a moan on here lol. I wouldn't want anyone to lose their job either, I just think he needs some training on how to speak to customers that all.

OP posts:
SpringerFall · 17/05/2024 10:11

MorvernBlack · 17/05/2024 10:10

Goodness, the replies on here and the rush to put the boot in.

Pretty much all the petrol stations here will partially cordon off half the pumps, the ones not in use have a cone and do not use signs. But the others are free to be used. If the tanker is there, then the entrance is coned off and it's obviously not in use.
I'd have done exactly the same as the PP.

And yes, the employee was being a sarky bugger. I'd have ignored and then ruminated all the way home thinking up sharp retorts that I could have said.

I would have thought he was a bit rude, I will watch out more then moved on

MorvernBlack · 17/05/2024 10:10

Goodness, the replies on here and the rush to put the boot in.

Pretty much all the petrol stations here will partially cordon off half the pumps, the ones not in use have a cone and do not use signs. But the others are free to be used. If the tanker is there, then the entrance is coned off and it's obviously not in use.
I'd have done exactly the same as the PP.

And yes, the employee was being a sarky bugger. I'd have ignored and then ruminated all the way home thinking up sharp retorts that I could have said.

Hoppinggreen · 17/05/2024 10:06

We have no idea how he would have spoken to you if you were a man because you aren't.
He could have been politer but you were rude to him as well, as for looking at you like shit I have been accused of that quite a few times but its just my face unfortunately👺

intheloft · 17/05/2024 10:05

He sounds arrogant but I don't think I could bring myself to make a complaint in case he lost his job and had a child at home who then suffered.
I agree he was a bit anal in his approach but what a thing to lose your job over, especially if he's on his last warning and that ended up being the last straw.

Tel12 · 17/05/2024 10:01

You made a mistake. You should have apologised.

vividdreamingagain · 17/05/2024 09:59

You should have taking his photo or better still recorded the event and put it on social media. I'm sure he'd apologise then.

Pixilicious1 · 17/05/2024 09:50

Yes you should have realised the forecourt was shut but he was definitely rude to you. Especially the arguing back. I’d out in a complaint, he’s working in a customer facing role and representing the company. He behaved like a dick and you’re right he probably wouldn’t have spoken to a man like that.

FantaLemon4 · 17/05/2024 09:48

@Trickabrick I wasn't embarrassed, everyone makes mistakes right 🤷🏼‍♀️ it's just one of those things. I wasn't even bothered as I was about to get back in my car and go somewhere else. It just got my back up the way he spoke to me that's all.

OP posts:
SherlockHomies · 17/05/2024 09:42

It was something and absolutely nothing.

Really not worth thinking about now.

Trickabrick · 17/05/2024 09:38

Rosecoffeecup · 17/05/2024 09:32

Six of one, half a dozen of the other. He sounds rude, you didn't need to start, and continue, arguing back. Also it was obviously closed so you gain an extra YABU point for stupidity.

Edited

Yeah this for me, it sounds like you made a mistake then deflected your embarrassment of this onto the employee because he didn’t use a tone you found acceptable.

Rosecoffeecup · 17/05/2024 09:32

Six of one, half a dozen of the other. He sounds rude, you didn't need to start, and continue, arguing back. Also it was obviously closed so you gain an extra YABU point for stupidity.

bodminbeast · 17/05/2024 09:26

starlingscott · 17/05/2024 08:53

It's because you're a woman and talking down to people you believe to be beneath you comes naturally to some men.
You won't change people like that, you're right he expected you to just drive off quietly having been told off by the big man.

Looking at your username, I'm assuming you're a man?
Thanks for sharing how you feel about woman.

redraspberry · 17/05/2024 09:23

FictionalCharacter · 17/05/2024 09:18

He was very rude to you.
Customer service has declined very badly. When I worked in customer facing roles anyone speaking to a customer like that would have been in trouble. You were polite at all times. There was no reason for him to say that and march off. He could have said “morning madam, that pump isn’t in use”. Instead he took his frustration out on you, which he doesn’t have a right to do.
People have become so used to poor customer service and rudeness, this is seen as the norm now.

I think Covid saw the end of customer service as we knew it, too much power and authority went to their heads and now now it's customer is always wrong/annoying/inconvenience/entitled etc.
Still want your money though.

Mademetoxic · 17/05/2024 09:22

Let it go. It's not worth steaming over the day after.

mitogoshi · 17/05/2024 09:18

I would have said what he did, there was a reason for cones, there's also a reason they don't completely block it and that's to allow people to drive through if they had already turned in before realising it's closed. Picking a fight by you from what you have written

FictionalCharacter · 17/05/2024 09:18

He was very rude to you.
Customer service has declined very badly. When I worked in customer facing roles anyone speaking to a customer like that would have been in trouble. You were polite at all times. There was no reason for him to say that and march off. He could have said “morning madam, that pump isn’t in use”. Instead he took his frustration out on you, which he doesn’t have a right to do.
People have become so used to poor customer service and rudeness, this is seen as the norm now.

Whatevershallidowithmylife · 17/05/2024 09:18

You were both rude. For you and others "if I was a man" stuff, this just sounds like you're looking for an argument so going in with an attitude. Kill em with kindness is healthier all round!

helpfulperson · 17/05/2024 09:16

Shetlands · 17/05/2024 09:02

I guarantee that if you were a 6ft 4in, stocky man he would have been more polite!

When I was a student I worked in M&S and then in Harrods. The customer is always spoken to politely, even when they've made a mistake or even if they're rude to you. That's the thing about retail or hospitality - customer service is your main function.

I think the opposite. I think if he had been a bloke he probably would have been ruder. Have you heard the way men speak to each other!

ValueAddedTaxonomy · 17/05/2024 09:12

His initial comment was a bit rude, but it was late and he was possibly a bit stressed by whatever procedures they have to operate to keep the petrol station safe while maintaining it or whatever. He was probably required by those procedures to go out and ask you to leave.

However, you were more rude. You picked a confrontation unnecessarily. Stress does that, we all do it sometimes. You should forgive yourself, and remember that the considerations that allow you to forgive yourself apply to him also.

Bluevelvetsofa · 17/05/2024 09:10

You were both rude, but I wouldn’t dwell on it.

Swipe left for the next trending thread