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To think Universal Credit are a bunch of cunts

263 replies

StarbucksStraw · 16/05/2024 21:28

I work full time but also claim Universal Credit.

They have awarded me £0 this month because two of my wages have fallen within one assessment period therefore to them, it looks like I have earned twice as much.

This happens several times a year because of how my wages are paid, each time I have to raise a dispute, they then "move" one lot of wages to a different assessment period and adjust my statement and pay me the outstanding amount. This is usually sorted within a few days but sometimes takes longer.

This time my payment is nearly three weeks overdue. I have no money left, all of my wages have been spent on rent, direct debits etc. Every time I ask them for an update I get fuck all.

How can they leave someone in this situation? They told me to ask the local authority for help but I've had no luck.

They already have the information from HMRC/ my employer showing when I was paid and how much. What the actual fuck do the expect people to do? I can't run my car to get to work on fresh air and I doubt my son wants to live off whatever stale shite is left in the cupboard for the next fuck knows how long.

I don't know what I'm hoping for from this post... anyone else had success in getting them to hurry up?

OP posts:
Oldsu · 17/05/2024 08:21

LiterallyOnFire · 16/05/2024 22:14

Must be.

I'm imagining the blue rinse brigade all intoning "let them eat cake".

@LiterallyOnFire* What a nasty ignorant ageist attitude

WithACatLikeTread · 17/05/2024 08:16

Elebag · 17/05/2024 07:43

with a UC 'advance' is a debt.

It needs to be made clearer months ahead of having to apply that tax credits stop. I knew how bad the system was so managed to squirrel away enough money to tide me over in those weeks.

Yes it is but it is an option rather than five weeks without money.

RaininSummer · 17/05/2024 07:58

Northernlights1234 · 17/05/2024 07:04

Not to derail the thread, but a quick question if anyone can answer please regarding universal credit. I work part time minimum wage (20 hours), I'm single, so only one wage coming in, but I'm not entitled to any extra help according to an online benefits calculator.

No extra hours available currently in my job, and, as yet, I've not been able to find extra employment (not sure if it's to do with my age, mid 50's). I don't have a mortgage however, as my house is owned.

Does this sound about right me not being entitled to a top up?

Yes it will be right if single, no dependents or rent as 20 hours wages will wipe entitlement. The sum is take home wage x 0.55. Then take that from uc entitlement of 393.45 Answer is probably O uc left to pay.

littlegrebe · 17/05/2024 07:46

BeaRF75 · 16/05/2024 21:47

The UC staff are correct, because of the way your wages are paid. You are fortunate to be able to claim benefits, on top of working, so why not just average out the money and keep some back to cover the times of shortfall? Or get a new job that pays better, so you won't have to claim UC at all.......

She's not "fortunate" to be claiming benefits, the government have designed a system in which the state tops up pay for lower paid workers as a handout to employers - paid for out of taxes including the OP's. I'm sure the OP would rather be paid a decent wage for her work.

I don't know if you've noticed, maybe it's something you've never had to worry about, but it's expensive to be skint. You can't buy in bulk, if your fridge breaks down or your car fails its MOT you have to borrow (at a cost) to pay for it, and when you inevitably go overdrawn by £0.37p you get hit with a £20 bank fine.

I expect the "just get a better job" lot will be along shortly so I'll ask you to consider what happens if we have no classroom assistants or doctor's receptionist or shop workers because they all magically got one of these millions of better paid jobs just floating around.

Elebag · 17/05/2024 07:43

with a UC 'advance' is a debt.

It needs to be made clearer months ahead of having to apply that tax credits stop. I knew how bad the system was so managed to squirrel away enough money to tide me over in those weeks.

Username947531 · 17/05/2024 07:41

You are fortunate OP to be getting UC as well as an 'above minimum wage' salary. Sounds like you need to look at moving to a cheaper place and cutting your cloth accordingly.

Frankly, I think we should all disengage with the OP. She's clearly got anger issues and sounds very unpleasant and entitled.

FaeryRing · 17/05/2024 07:38

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Maybe they think the same about you, who knows. Either way it’s a pretty vile slur for somebody just following the rules of their job.

FaeryRing · 17/05/2024 07:36

StarbucksStraw · 16/05/2024 21:40

Yes, I'm aware it happens. I'm left in this position several times a year, what's your point?

If their system can't cope with the fact that not everyone is paid on the same day each month, they need to come up with a better way of dealing with it that doesn't involve leaving people skint, vulenerable and powerless to do anything about it.

There isn’t a ‘better way of dealing with it’. What you’re suggesting would involve somebody going through every single payslip every month and would be an administrative nightmare. No system is perfect, it’s a shame you’ve fallen foul of this one but that’s how it is. When you’re dealing with millions of people no system is going to be 100% perfect.

ThisOldThang · 17/05/2024 07:34

If your employer is over of the largest government contractors, then they must have thousands of employees receiving UC.

The constructive thing to do, would be writing to your payroll and pointing out their responsibilities as set out by the government.

If they refuse to change their processes, you could then contact your MP asking for help. If they're a government contractor, I'd expect them to be bound by government policies in this area.

StarbucksStraw · 17/05/2024 07:29

EmilyTheCriminal · 17/05/2024 07:24

Well aren't you a peach.

Why don't you try not taking your anger out on strangers on the Internet and actually doing something constructive about it.

Such as?

OP posts:
StarbucksStraw · 17/05/2024 07:27

WithACatLikeTread · 17/05/2024 07:15

Yes but it is only that month when I get two wages that is causes a zero award. We just try to keep some aside. The rest of the year it isnt an issue as it sounds like yours is?

Edited

Yes, depending on when the last Friday falls it happens to me three or four times a year.

It's frustrating having to chase them, and as much as I would like to I just can't keep enough aside to cover it - I'm not irresponsible and I do keep money aside where I can but when you have an unexpected car repair or similar, that disappears quickly.

I know when it'll happen and how to report it properly, I've the done everything I normally do to have it resolved within a few days - Universal Credit haven't dealt with my dispute and wont give me any answers or respond to my messages asking for help/ escalation etc.

Now facing the weekend worrying about it and not knowing if they will deal with it come Monday and on top of that I have no funds to see me through until then.

I'm glad it only happens to you once a year and that you are able to save, but that's not how it is for me or for many other people.

OP posts:
EmilyTheCriminal · 17/05/2024 07:24

StarbucksStraw · 16/05/2024 22:17

I got one wage at the end of March and one at the end of April. I haven't had extra wages, or anything paid early. I've been paid one wage each month. Not sure how much plainer I can make it for you, sweetie.

Well aren't you a peach.

Why don't you try not taking your anger out on strangers on the Internet and actually doing something constructive about it.

HollyBerri · 17/05/2024 07:23

StarbucksStraw · 17/05/2024 06:21

@SpidersAreShitheads and @VeryHappyBunny

I'm so sorry you've both been in such difficult circumstances- not helped by a system thay just seems designed to hinder you even further when things are already so tough. I hope things gave got easier for you both recently.

I just checked online and if I close my claim then re-claim within six months, my assessment period will stay the same.

I will try my MP but I wrote to them before and they weren't very helpful (Conservative).

ring your mp today. Don’t write. We rang up, spoke to an assistant, emailed the details snd they were into universal credit immediately.

WithACatLikeTread · 17/05/2024 07:21

Elebag · 17/05/2024 07:18

The UC system does seem worse than tax credits.

When I applied I don't recall any warnings about when to time an application or that there would be no tax credits for 5 weeks. Luckily I knew all this and timed it accordingly but many people don't and they end up in debt due to it. I overheard some vulnerable people in the job centre who had no idea of the new system.

I like the fact that they go by your wages each month and you get a rough idea what you are getting. Tax credits nearly everyone owes money to them.

You can get an advance when you apply.

Elebag · 17/05/2024 07:18

The UC system does seem worse than tax credits.

When I applied I don't recall any warnings about when to time an application or that there would be no tax credits for 5 weeks. Luckily I knew all this and timed it accordingly but many people don't and they end up in debt due to it. I overheard some vulnerable people in the job centre who had no idea of the new system.

WithACatLikeTread · 17/05/2024 07:15

StarbucksStraw · 17/05/2024 07:13

If your employer pays 4 weekly, then you don't get paid the same date each month either?

They pay on the last Friday of the month. I have said several times now that I work for a large, public organisation. They employ tens of thousands of people. They will not change my pay date, they have reported it correctly.

Yes but it is only that month when I get two wages that is causes a zero award. We just try to keep some aside. The rest of the year it isnt an issue as it sounds like yours is?

StarbucksStraw · 17/05/2024 07:13

WithACatLikeTread · 17/05/2024 06:53

Why don't they pay the same date each month? That is their fault. I get paid four weekly so obviously have the issue of two wages in my assessment period. Why don't you chat to the employer? For once it is not UC at fault especially as you had no issues before with it.

If your employer pays 4 weekly, then you don't get paid the same date each month either?

They pay on the last Friday of the month. I have said several times now that I work for a large, public organisation. They employ tens of thousands of people. They will not change my pay date, they have reported it correctly.

OP posts:
2024istheyearforme · 17/05/2024 07:09

@Northernlights1234 probably as other than the £70 a week part, the only other parts are housing element which you don't qualify for or money for young children which I'm guessing you don't have OR sickness elements.

The £70ish a week bit is for low income or unemployed and on 20 hours I imagine you just about go over it

ThisOldThang · 17/05/2024 07:08

https://www.gov.uk/guidance/universal-credit-information-for-employers#employers-your-responsibilities

Maybe send this link to your company's payroll and explain that the way they're paying you is causing you undue financial hardship and seriously impacting your mental health.

"Employers: your responsibilities

Employers do not need to know if their employees are on Universal Credit, but claimants can tell their employer if they wish.

You do not need to tell DWP about any employees who are getting Universal Credit.

If you are a PAYE (Pay As You Earn) employer, you must:

give the claimant’s PAYE information (their ‘Full Payment Submission’ (FPS)) to HMRC on or before the day they’re due to be paid
enter the usual date that you pay your employees on your FPS, even if you pay them on a different date because their normal date falls a non-banking day, for example a weekend or a bank holiday

Incorrect or late information could mean claimants will not receive the Universal Credit they are expecting.

DWP will then get the claimant’s work status and automatically work out what Universal Credit they’re entitled to based on the information you’ve already given to HMRC.

If you are not a PAYE employer, it is the claimant’s responsibility to report their pay to Universal Credit each month."

Universal Credit and employers

Information for employers on how Universal Credit and earnings are worked out, employers' responsibilities and support available.

https://www.gov.uk/guidance/universal-credit-information-for-employers#employers-your-responsibilities

StarbucksStraw · 17/05/2024 07:08

IamfeelingSad · 17/05/2024 06:45

I can imagine it’s frustrating for you but I think you are projecting your anger in the wrong directions.

You are expecting a massive government organisation like UC to be sensitive to your pay periods - when in reality it would make more sense for your much smaller employer who should be caring about your needs to delay your April pay so it fits in with UC.

I think people also forget that UC payments exist because others work to pay taxes to go to UC to top up UC recipients income.

You are a single mother who is making the effort to work and be topped up by UC rather than choose the easy option of living entirely on UC - quite frankly you should be admired. But you are being rude and venting at posters so you’re giving out anger and getting it back.

I think the question for you to ask posters to help with is does anyone have any experience in getting their employer to pay in a schedule that does not affect UC payments. Sort your employer - curb your anger at strangers and let them help you because your situation deserves sympathy but you won’t get it if you continue with your sharp tongue.

My employer is a massive, govenrment funded organisation - one of the biggest employers in the country. They will not change the date they pay me.

I haven't forgotten that people pay taxes - I pay them too.

I've vented at posters who came at me with rubbish like "get a better job" and told me off for swearing, both of which were entirely unhelpful.

I haven't been rude or angry towards anyone who has tried to help - either on here or towards anyone who works for UC.

OP posts:
2024istheyearforme · 17/05/2024 07:06

@Lovinglife57 To be honest you can't even read and understand a simple thread -_-

It's not difficult

Northernlights1234 · 17/05/2024 07:04

Not to derail the thread, but a quick question if anyone can answer please regarding universal credit. I work part time minimum wage (20 hours), I'm single, so only one wage coming in, but I'm not entitled to any extra help according to an online benefits calculator.

No extra hours available currently in my job, and, as yet, I've not been able to find extra employment (not sure if it's to do with my age, mid 50's). I don't have a mortgage however, as my house is owned.

Does this sound about right me not being entitled to a top up?

WithACatLikeTread · 17/05/2024 06:53

StarbucksStraw · 17/05/2024 06:41

My employer has reported everything properly - the problem is that Universal Credit have accounted for two separate wages, paid a month apart, in the same assessment period - so essentially they are saying I have earned double - I wish!

I haven't received any extra in previous months to put aside.

I first claimed UC years ago, I didn't "choose" my dates, I claimed right away because I had to. It has only been a problem since I changed jobs from one that paid calendar monthly to one that pays on different dates each month.

Why don't they pay the same date each month? That is their fault. I get paid four weekly so obviously have the issue of two wages in my assessment period. Why don't you chat to the employer? For once it is not UC at fault especially as you had no issues before with it.

Rolson77 · 17/05/2024 06:50

StarbucksStraw · 17/05/2024 06:41

My employer has reported everything properly - the problem is that Universal Credit have accounted for two separate wages, paid a month apart, in the same assessment period - so essentially they are saying I have earned double - I wish!

I haven't received any extra in previous months to put aside.

I first claimed UC years ago, I didn't "choose" my dates, I claimed right away because I had to. It has only been a problem since I changed jobs from one that paid calendar monthly to one that pays on different dates each month.

Absolutely daft that your workplace pays you on different dates. The only system that ever works is paying on the same date every month for this exact reason. Don't blame universal credit. You say yourself that you never had an issue before when you worked monthly.

Willmafrockfit · 17/05/2024 06:47

PassingStranger · 16/05/2024 21:36

What a vile heading . There are better ways to say things honestly.

my thoughts as well

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