To think Universal Credit are a bunch of cunts

I absolutely agree with you. The whole system is rigged to make the rich even richer at the expense of the taxpayers

My employer is the government, and I still get a UC top up. Hope that helps....

That's not true and that's why you don't see the problem.

Blimey people on here are so sanctimonious.

OP has every right to call them a bunch of cunts.
It is a system designed by dickheads who KNEW about these pitfalls long in advance of it going live. It's a shit system. They couldn't give a fuck about the people needing it.
Everyone telling OP to plan ahead, spread it out etc... you can spread what you haven't got.

I used to be in this position and it's all to do with the tax point of payroll. In a previous job my tax point used to be moved around depending on pay day. In my current role the tax point is always the last working day. Ergo, I never have this now.
But when I did have it, it was a nightmare.

OP, I hear you. Bunch of cunts.

Sounds very stressful OP. Is there any way your employer could give you an advance until your UC is paid? What a rubbish situation to be in.

What you loose one month will make up for it the following month don’t see the problem here

Should say is this the Tory conference?

Blimey is the Tory conference? The replies on here are clueless. I feel for you OP they make it so stressful/such hard work. The system is barbaric.

The "way of dealing with it" is specified in the regulations, it's not the fault of the staff or managers processing it.

If you want the regulations changed, that's a matter for politicians, so raise it with your MP.

I work in welfare rights, so it's rare for me to defend the DWP (I spend half my working life challenging them for stuff they've done wrong), but you can't blame the staff for this.

YABU. Yes, it may be inconvenient to have to make a few calls, but UC is a huge help to an enormous number of people. Why call them names when they are helping YOU every month?

But, the fact I'm not understanding the issue aside, they are a bloody nightmare to deal with.
I took the same piece of paperwork in to them 3 times before they finally agreed they'd seen it! And they are practically impossible to get hold of.

Are you paid 4 weekly?

If so, they may have moved payments to another assessment period the maximum number of times possible. Being paid 4 weekly you'll get 13 lots of wages a year so there will always be one month where this happens and you get £0 UC due to 'double wages' in a month - transferring a payment to the next assessment period is just kicking the can down the road, it has to catch up eventually.

Some absolutely clueless replies on here as usual. Sorry OP.
YANBU.

Gosh Mumsnet is full of sympathetic people this evening

And those saying get a better job, do you realise just how many workers in this country rely on UC top ups to be able to afford to live?

I'm obviously not understanding the issue. I used to get paid every 4 weeks. So 13 pay days per year.
UC is paid 12x per year.
So once per year I earned double and didn't get as much UC. But my overall income was the same. I just had to remember it was happening and budget accordingly.

Admittedly it was much easier when I switched to monthly pay and knew exactly how much I'd get and which day.

Oh yes, people with very tight budgets have loads of spare cash to 'plan' for these issues.

Honestly.

When I’ve had difficulty before with them not getting back to me I’ve called them up and asked the person on the phone to escalate it to a case manager and they leave a note on your journal they will say something like ‘your case manager has until 6pm on the 18th of May to respond to your query’ something along those lines and I’ve always found that they have gotten back to me within 24/48 hours and reimbursed the money they owed.
hope that makes sense best of luck OP

How is a person supposed to average out their money if they don't have any spare each month?

As for getting a better paid job, I'm sure the op would do so if she could. It's a stupid suggestion.

I get it OP. They owed me around 7 months childcare payments because they kept changing what proof they wanted. I had to go on and on at them for sooo long, in the end I told them my mental health was affected and I had anxiety and it is on them and that I would be contacting the local MP for support. I'd try and get work to sort it sorry not read the full thread

I know someone who was paid 3 weeks late... so almost due the next payment. No change in circumstance so makes no sense!

💯

The UC staff are correct, because of the way your wages are paid. You are fortunate to be able to claim benefits, on top of working, so why not just average out the money and keep some back to cover the times of shortfall? Or get a new job that pays better, so you won't have to claim UC at all.......

Employers should not be allowed to pay a wage that people cannot live on. Tax payers money should not be used to bolster corporations' profits

Hope it gets sorted for you op. In Ireland so don’t understand the system but is it an employer thing? Can you ask them to change the way they pay you?