Universal credit - finding out payments

33 replies

Booksandflowers · 16/05/2024 17:26

Hi. I’ve transferred over from tax credits and today was the day I was supposed to find out how much we are entitled to but there’s nothing on the journal or anywhere I can see. It still says to check back on the 16th May!

Is this normal?

OP posts:

x2boys · 16/05/2024 17:38

Have you filled in all your details of wages for you/ your partner, if you work?
We have just transferred too and my dh,place of work were late in providing how much he earned the month before ,and they wouldn't show a payment until they had it.

Bigsislookingforadvice · 16/05/2024 17:38

If it's your first month I'd double checks there is nothing in your to-do section outstanding that needs to be completed by you or verified.
It's known that first month can take a day or so long to show a statement, so long as it's there before you get paid it'll still arrive on the correct date

Original poster

Booksandflowers · 16/05/2024 17:36

Rolson77 · 16/05/2024 17:35

If 16th May is your assessment date then you'll find out every month on the 16th how much you're getting.

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But today is the 16th and there’s no info.

OP posts:

Original poster

Booksandflowers · 16/05/2024 17:35

No, it just talks about our situation, how many children etc.

OP posts:

Rolson77 · 16/05/2024 17:35

Booksandflowers · 16/05/2024 17:30

It tells me my statement will be ready on 16th May and to check back then?

If 16th May is your assessment date then you'll find out every month on the 16th how much you're getting.

Snowpatrolling · 16/05/2024 17:32

When it says come back on the 16th you should be able to scroll down to see statements which will tell you how much.

Original poster

Booksandflowers · 16/05/2024 17:30

It tells me my statement will be ready on 16th May and to check back then?

OP posts:

MoominPyjamas · 16/05/2024 17:28

Go to the payments tab and see when it says your statement should be there

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