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Original poster

Universal credit - finding out payments

33 replies

Booksandflowers · 16/05/2024 17:26

Hi. I’ve transferred over from tax credits and today was the day I was supposed to find out how much we are entitled to but there’s nothing on the journal or anywhere I can see. It still says to check back on the 16th May!

Is this normal?

OP posts:
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FuckTheClubUp · 17/05/2024 03:51

Booksandflowers · 16/05/2024 21:29

So when I go on payments it tells me on 16th May I’ll hear how much we are entitled to. It also talks about if we need an advance payment.

on my partners to do list there is a video appointment for a self employment review still to be done. However, this isn’t due until the end of June.

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No statement = no payment will received on the date mentioned. Leave a message in your journal under ‘A Payment’ so that it goes directly to the Decision Maker. Give them a call in the morning however they usually just leave a message in your journal, they never really do much. Good luck

chasegirl · 16/05/2024 21:57

Even if there is some action the service centre need to take to release your payment you wouldn't need to wait until next month for your payment.

As soon as any outstanding action is taken a payment is released (and csn be paid the same day if its due that day, or overdue).

Sunshineclouds11 · 16/05/2024 21:49

Check first thing, if it's not there you need to ring.
Can result in not receiving money

Original poster
Booksandflowers · 16/05/2024 21:49

Thanks. Fingers crossed for tomorrow then! Can’t wait another month till payment.

OP posts:
chasegirl · 16/05/2024 21:45

A self employment review appointment does not stop your payment going out (only the self employment gateway appointment stops payments).

If there are no other to do's on your list or your partners it maybe your payment will be calculated overnight and your statement will show tomorrow

OhmygodDont · 16/05/2024 21:30

I’m pretty sure you don’t get payments till all your todo is done.

Original poster
Booksandflowers · 16/05/2024 21:29

FuckTheClubUp · 16/05/2024 21:20

OP it’s easier if you include screenshots (scribble out any identifying info) so that we can see what’s going on. I can’t quite understand from your posts how it’s looking atm.

When you click on payments, what do you see? What do you have waiting to be completed in the to do list?

So when I go on payments it tells me on 16th May I’ll hear how much we are entitled to. It also talks about if we need an advance payment.

on my partners to do list there is a video appointment for a self employment review still to be done. However, this isn’t due until the end of June.

OP posts:
OhmygodDont · 16/05/2024 21:27

I’ve asked a friend to send me theirs 😅 so when you click of payments it should look like this. Their statement date is the 12th. If you cannot see this then for some reason they have assessed to pay you.

Universal credit - finding out payments
x2boys · 16/05/2024 21:22

Booksandflowers · 16/05/2024 21:19

The appointment isn’t until the end of June though? So we wouldn’t be paid for another 5 weeks?

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Speak to them i thought we would have to wait five weeks for a payment ,but we only waited a few days but you need to speak to them everyone on here will have different experiences

FuckTheClubUp · 16/05/2024 21:20

OP it’s easier if you include screenshots (scribble out any identifying info) so that we can see what’s going on. I can’t quite understand from your posts how it’s looking atm.

When you click on payments, what do you see? What do you have waiting to be completed in the to do list?

Original poster
Booksandflowers · 16/05/2024 21:19

OhmygodDont · 16/05/2024 21:11

If you’ve got something outstanding they might hold back payment till complete even if it’s not due as such because they just give you X amount of time.

The appointment isn’t until the end of June though? So we wouldn’t be paid for another 5 weeks?

OP posts:
Original poster
Booksandflowers · 16/05/2024 21:18

chasegirl · 16/05/2024 21:07

That's an appointment. If you click on the link it will tell you the time and place.

When did you and your partner report your income and expenses?

A couple of days ago.

OP posts:
x2boys · 16/05/2024 21:17

Booksandflowers · 16/05/2024 21:03

It’s a self employment review

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You need to check, my dh had a commitment, s review because his employer sent details of his wages late and they thought he was unemployed. ,he's worked for the same company full time for 15 years
We only moved over a couple of months ago and we have had a couple of teething problems ,but fingers crossed it seems more reliable than tax credits ( ask me again in six months)

OhmygodDont · 16/05/2024 21:11

If you’ve got something outstanding they might hold back payment till complete even if it’s not due as such because they just give you X amount of time.

chasegirl · 16/05/2024 21:07

That's an appointment. If you click on the link it will tell you the time and place.

When did you and your partner report your income and expenses?

Original poster
Booksandflowers · 16/05/2024 21:03

Basicsandwich · 16/05/2024 20:58

When they put a to do list on there sometimes it's a 'payment blocker' so I would check with them and they can change the appointment to a different type and release the payment. What is the appointment for?

It’s a self employment review

OP posts:
Original poster
Booksandflowers · 16/05/2024 21:02

chasegirl · 16/05/2024 20:54

Have you checked your to do list? If there is a to do outstanding it could be blocking your payment.

There is but it’s not due to be done until end of June so surely can’t be that?

OP posts:
Basicsandwich · 16/05/2024 20:58

When they put a to do list on there sometimes it's a 'payment blocker' so I would check with them and they can change the appointment to a different type and release the payment. What is the appointment for?

HippeePrincess · 16/05/2024 20:58

Good luck, they’re fucking terrible. Ask in your journal but also call them.
Make sure you get clued up on what they’re supposed to pay you and how everything is calculated as they’ve paid us wrong every month without fail since December.

chasegirl · 16/05/2024 20:54

Have you checked your to do list? If there is a to do outstanding it could be blocking your payment.

Original poster
Booksandflowers · 16/05/2024 20:51

There is something on there but can’t be done until June 30th so it can’t be that?!

OP posts:
Original poster
Booksandflowers · 16/05/2024 17:41

Oh really? Ill call them tomorrow then. So annoying as working all day so not really time.

OP posts:
Rolson77 · 16/05/2024 17:41

Booksandflowers · 16/05/2024 17:40

Yes we’ve filled in income for the month for both of us. Says we will be paid in the 20th so I’ll wait til then and if nothing I’ll call them.

I wouldn't wait until the 20th. This has resulted in me being paid the month after before.

Original poster
Booksandflowers · 16/05/2024 17:40

Yes we’ve filled in income for the month for both of us. Says we will be paid in the 20th so I’ll wait til then and if nothing I’ll call them.

OP posts:
Rolson77 · 16/05/2024 17:38

Booksandflowers · 16/05/2024 17:36

But today is the 16th and there’s no info.

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So it is 😅 give them a call tomorrow OP.

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