to turn supermarket delivery away when they ring on my door bell two hours early?

Drives me bonkers, I've stopped using Asda because of it (and I don't even have a disability, just book my slots for when it works for me!) I don't think you're unreasonable at all OP.

I remember once coming back from the school run to see the Asda van driving off despite it not being booked for nearly another hour. He tried to refuse to come back to deliver and I had to spend a lot of the next hour on the phone for Asda to concede and let me have my shopping at the end of his delivery round, so once again not at the time I'd booked. They are absolutely useless.

When I was going to order a day or 3 ago from Ocado all their slots were £6.99 very expensive!

I do it on purpose. Ocado delivery is £5.99 for the time I actually want it, so I book the 10pm 99p delivery slot and they come 2 hours early every time. Saves me £20 a month.

They do call and ask though tbf, which didn't happen in this situation.

Do you have a disability and shortness of breath, @Spirallingdownwards? Because @BasilParsley does, and she has explained why this makes it so much harder for her to just accept the early delivery.

Well I would have accepted it but I am not severely disabled so totally get why you were put out. If this happens often then I would consider moving to afternoon deliveries as your order would not even be on the van in the morning. Hopefully it is just a one off though.

You are not being unreasonable.

As a supermarket delivery driver, I always ring first to see if a customer would be happy to have their shopping earlier. Lots of people don't answer the phone unfortunately (unknown number I assume) and in those cases I'd knock just to see, but always more than happy to return during the time slot if it isn't convenient.

If you put a note on your order asking for no early deliveries, the driver will definitely see it, Tesco use the same system as my company. It will be on her/his hand held device and on the paperwork they should have with them.

There is a lot of waiting around reading in the job!

Oooh aren't you 'ard. OP has specific health and disability needs and she's set her life up to independently accommodate them. Commendable, in my opinion. But not in yours, presumably, because she's not living the rugged country life, wrangling animals at all hours?

I'm exactly the same.. severe disability.. luckily l only use sainsburys and they are excellent.. the driver always brings the crates into my kitchen and unloads them onto my kitchen counter for me. Always at the correct time.
You need to send an e mail to the supermarket.
I wouldn't have answered.

“Coerced” 🙄

I use Tesco and most drivers seem to phone ahead if they are more than 20 mins early (most not all). I always thank them for phoning ahead as I much prefer not being surprised. I always book the 11-12 slot. I would be happy with the hour before but given their propensity to be early never book 10-11 as I don’t want them rocking up at 9.15! I like to have time to be up and ready and have my worktops cleared off before they arrive. Once that’s done I am happy to take an early delivery as it gets it out of the way. I bet one in 3 or 4 shops is early. Very rarely are they late. Maybe twice in 4 years. I haven’t done a ‘big shop’ in person since the start of lockdown.

I think the note asking to call first or not deliver early is your best bet OP but they don’t always read them I suspect and may just knock if in the same street. All you can do is say no sorry it’s not convenient and not feel bad about it. The annoying ones are those who don’t phone and unload before knocking. Makes you want to turn them away on principle!

I occasionally use other shops but Asda and Morrisons are often late and/or have missing items. Sainsburys are usually ok and arrive within the time stated. I use Asda once or twice a year. The others 3 or 4 times. The rest of the time I use Tesco.

I think Ocado try to organise by area if they can but its not always possible. I am in the south and have had deliveries where the previous one has been north London!

my driver says it happens alot but they are always suppose to message/ring first
orders arent origanise into areas all over the place
ive only ever had one message saying theyre early i ont min but its not the point

Stay in the bath and don't answer the door. If you've answered the door already just say, "sorry, I need to get ready and go out, I don't have time to unload it all right now. Can you please come back at the agreed time?"

Can't say much fairer than that.

You’ve booked the slot for when it is convenient for you. YANBU but just don’t answer the door next time.

Used to drive me mad when the kids were small. I deliberately ordered food for after they were in bed. When they turned up early it was invariably during bath time.

yup and the flexibility I would like (and have received) has been about moving my delivery within my delivery slot. In that circumstance, they also kindly offered to return at some point later so long as they were still in the area. Ocado drivers alway offer to carry items in for me, even saying its okay to put them in more than one place (my freezer is in the garage) and that is part of their T and C's I wouldn't ask them to leave alcohol with a minor and would not be at all surprised to have that request refused. What I don't expect is stuff dumped on the doorstep if delivered early, rudeness, drivers expecting to be able to deliver early without asking and similar poor service. I have to say I have never exoerienced any of those things from the people I get deliveries from.

They always call if they are going to be early here. If I'm home I accept the delivery only once have I said no as I was out walking the dog so the driver waited until I got back (still before delivery was due) If possible I would accept largely because a bit of goodwill goes a long way in my experience.

It's certainly an invasion of privacy for OP to record all of her neighbours comings and goings and all of their guests. I wouldn't like it. It's possibly illegal too. CCTV is only meant to cover your own property. A shared front door is not her own property.

No she doesn’t. If you are struggling to move and breathe and a service you pay for comes when you can cope with it that’s awful customer service. You on the other hand…..

When you are disabled it can take so much longer to get going in the morning.
I am currently unable to move unaided and feel very vulnerable. I wouldn't want to interact with anyone in my bathrobe. I would feel vulnerable to an attack.
I had a DPD driver hammer my door on Monday, shout up at my window and stand outside shouting waiting, waiting. He didn't use the bell or knocker, my door was hammered on with huge force. He's done it before and there's a ruddy great sticker saying disabled person lives here. I'm still livid. I told him to come back or leave the parcel. He just ignored me. Eventually my wfh DD put down her call and took the parcel in. His arrogance was disgusting. I use ocado and morrisons. Both on time and excellent.

I would have let them in. I frequently answer the door, take supermarket and other deliveries in my dressing gown.

I seem to be in the minority, I would have accepted it.

Because they are supposed to call first to check - not just try their luck

Ring doorbell or equivalent with camera
i live on my own and retired- I choose who I’ll open door to. If I’m in towel, not presentable or not expecting and inconvenient time I’ll speak to them and say I’m out, or not respond at all
ive been known to not answer even to my closest friends because, sometimes, I just want to be undisturbed 🤷🏼‍♀️🤣