Sexual assault during hotel stay

Take screenshots of everything again just before you go to post them on trip advisor, then they will appear in your most recent.

I’m sorry this happened to you all and especially your friend. It’s my worst nightmare as I travel alone a lot for work :(

Surely the police would advise if the hotel was negligent as regards the safety of guests. But even if a door was unlocked it's still shocking as a serious crime was committed. But the hotel itself can't be held responsible for this if the room had a lockable door. IMHO.

I’m so sorry for your friend’s horrific experience, I hope she is recovering.

I know nothing about posting and editing reviews but would urge everyone to travel with a simple, rubber door wedge. Push it firmly under the door so it cannot be pushed open but is easily pulled out of the way if you need to evacuate a room.

Hope the scum bag is convicted and his wife has started divorce proceedings.

I think the manager’s response is horrible and can see why it rubs salt into the already horrible wounds for you and your friends. If it’s any consolation, I always try to read a few management responses to bad reviews as they say a lot about how problems are dealt with. I would be totally put off from going to the place after reading his responses to you and others.

I agree with previous posters who have suggested you report the manager’s response to TripAdvisor for breaking their rules… one of which is they are not allowed to suggest the review is fraudulent. Max is 250 characters so make sure you use words wisely to show the response breaks TA rules. You could write something along the lines of,

‘management response suggests I have written a fraudulent review and I am lying. In fact, I have evidence to prove I had already paid for all services we used up to the point of the sexual assault by an intruder while my friend slept.’

I hope the attacker is found guilty and hotel management held accountable for the lack of security and their appalling response to you all.

I think you should remove the TA review. If your friend's case goes to court, the defence team will be looking for anything to discredit her to help their client. You complaining publicly about being charged for the rooms could play into a narrative that she's embellished her account to get freebies. I'm not saying that's what definitely would happen, but I wouldn't risk it and would take down the review and focus on your private complaint.

I am not really sure what the hotel did wrong? Surely it is incumbent on the guest to make sure their room is locked - I don't think the different locks argument holds water as long as there was a functioning lock of some kind.i can see that the hotel management/lawyers would think that 'comping' the room may suggest am admission, there was some fault on their part, and open them up to a lawsuit.
I don't think you have a leg to stand on, especially if you have no hard evidence of the receptionist saying this.

I wouldn't want this incident written about on a public forum either. Imagine if this happened to you and you read about it on here.

Are you for real? The person has asked a genuine question and the question was is your friend ok with you posting about her being sexually assaulted online, I don't know about other people but if I was sexually assaulted I don't think I would want it splashed over the internet she's been through enough trauma as it is!

That's awful. We were on a hen in the travel lodge in Liverpool years ago and a group of men were able to use their key card to open our room in the early hours of the morning while we were asleep. Once they realised their mistake (I think they were in same room but different floor) they left but it shook us up. We complained to reception the next morning. It's scary how this can happen and I'm so sorry for your friend.

I don’t want to be THAT person, because I’m totally on board with all your concerns but I just want to say that if there is any chance that this can be traced back to a particular legal case, is there not a risk that it could prejudice any hearing / trial? Particularly now that you’ve named the hotel and people have found your review. I’m sure someone else will be able to either confirm or tell me I’m talking bollocks.

I've seen a few posts about men getting into women's rooms recently. It's disgusting men do these things but to have so many hotels failing basics in safety is depressing. You absolutely are not unreasonable op.

Do you have it in writing that they will not be charging you for x,y and z? If so, I would totally ignore them.

In terms of the trip advisor- get your other friends to write one too (not the victim unless they want to)

What was the man charged with? I work in a court and can help you.

I see the TripAdvisor response and it has an option to “mark response as inappropriate”. Wonder what would happen if people clicked on that option and reported the responder for victim blaming?

I hope that you are all recovering, and the horrible man is going to prison for his actions. As someone else mentioned Trustpilot sometimes works well for reviews/getting action. I had an issue with a very large insurance company, went in circles for months, wrote one trustpilot review and head office immediately sorted it and cut out the incompetent middle guys. What utter twattish behaviour on the part of the hotel though. I hope they see this and realise they made a very big mistake.

It’s unbelievable isn’t it. Someone could tell the most horrific story in the world with some minor detail about what they were eating and posters on here would be like “do you always have takeaways?” So bloody pedantic.

One poster the other day described her boyfriend hiding in the under stairs cupboard during a house party because he didn’t like her friends. Another poster completely ignored his weird behaviour and said “was he not allowed to have his own friends there??”. Constant blaming of others, it’s tiresome.

Geoff responds with the same pompous manner to a post complaining about soggy vegan sandwiches as he does to a guest whose party experienced sexual assault. Quite frankly the least they could have done was cover your food too. That doesn’t need to be an admission of guilt. Just basic human decency.

Never mind…

Jesus Christ.

Tbh - having read the managers response, it massively would put me off that hotel even more than your review. You can always judge a company by the way they handle things when it all goes wrong. His rude, unprofessional response is disgraceful. He has shot himself in the foot in my view 😂

Id be incensed and would be carefully putting up factual reviews on as many sites as I could.

I got conned by Booking dot con last month. Totally ignored by Booking - my bank have sorted it out. Not a lot of money - £95, but the annoyance and sense of injustice has made me review literally everywhere I can to put off as many people as I can. Trustpilot is good for venting reviews 😂

Hope your friend is ok 💐

Time to walk away. You won’t gain anything from this battle.

After some googling, I found a news article, and it's apparent that this same hotel had ANOTHER sexual assault case occur by a guest 😐 this was back in 2014.

Regardless, this is appalling and I hope your friend is okay.

They may be worrying now that if they comp the rooms it will be seen as an admission of guilt if the door was faulty.

My first thought was that the person who offered to comp the rooms forgot to pass on the message or update the system. There may be some plan in this, but I’d bet on it being old-fashioned incompetence.

Geoff sounds like an arse and the hotel seems to dislike having guests to stay so who knows.

I like the idea of the google review. The hotel looks bad with their response to you - it doesn’t look like you’re lying, please don’t worry.

I would complain and also charge back with the card company / section 75 as they have acted beyond poorly. I would also talk to the local press once the verdict is in. There are reporters who are members of the Neston and Parkgate fb groups so it won’t be hard to engage them.

I am really sorry Your friend has gone through this. I hope that they are doing okay

Everyone should put in Thorntons insta posts female guests check trip advisor

I think I would make it my mission to force the hotel to change the door locks in every room to be self-locking so this could never happen again. I would plague Geoff the GM and the director/owner every day until it happened, and I would write press releases and first person accounts about your experience for local papers, radio, TV and trading standards, and basically anyone who will stand still long enough to listen, until they confirm publicly that your request has been acted on. This is a fucking awful public safety and VAWG issue and anyone nitpicking on here should be ashamed of themselves too. Your poor friend.