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Sexual assault during hotel stay

159 replies

Tripadvisornotloading · 14/05/2024 19:09

Myself and 3 friends booked a spa night at a popular hotel on the Wirral.
A drugged up strange man broke into one of the rooms during the night and got into a bed with one of the young ladies and sexually assaulted her, we were subsequently all traumatised and extremely upset. We were up with police most of the night giving statements, the doors on the rooms were different and one automatically locked, so we’ve assumed the other did - it didn’t as it wasn’t a fire door. We spent most of the time in the bigger room (with the fire door) getting ready etc as a group so had gotten used to the door slamming locked.
Anyway, during the night and next morning the reception assured us both rooms would be free of charge. We had already paid for lunch, dinner and drinks as and when purchasing. We spent a considerable amount in the short amount of time we were there.
Then as the lead guest on the booking I contacted the hotel the following Monday to ask guest relations to call me - I just wanted to clarify - as directed by reception staff - whether there was a key card used to enter the room or if the door was faulty, I didn’t put any information within the email; just that I would like management to give me a call.
I got a rude email back, not asking about the welfare of the assaulted party or other traumatised guests but demanding payment for the rooms - the ones we had been told were free of charge.
I then get further threats of taking me to a debt collection agency and pay the bill in full for both rooms.
Now 7 months down the line I get an email from
TripAdvisor asking for a review, I post a review stating what happened and how the management l/guest relations have responded and treated us and the management have said it’s completely inaccurate and they’ve only asked for payment for food and drinks! I’m absolutely raging! I’ve tried to edit my review to include the screenshots of emails stating the exact amount in question is for the 2 rooms but it won’t let me edit my review, I’ve then tried to post another review to back up the initial review and it’s only bringing my camera roll up to post from earlier today, I’ve deleted and redownloaded the app etc to no avail - I can’t get them posted to back up my version of events

OP posts:
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Densol · 15/05/2024 22:59

Honestly I shake my head at the nonsense a lot of lay non legally qualified MNs churn out on here to have a go and dig at OPs. This being a prime thread example.

It wont prejudice a trial from what has been put on here and TR, its not defamatory if its factual and the defence certainly dont go round looking for "everything" to get people off.
A lot of people on here watch too many US crime shows me thinks 🤣

ClareBlue · 15/05/2024 21:12

Coshei · 15/05/2024 12:51

I can’t believe that you are willingly and deliberately interfering in an ongoing case by publicly naming the hotel where the incident happened.
You need some legal advice because you are on thin ice here.

It's not willing interfering with a case naming the place where a crime that is subject to court action took place. It happens in nearly every investigation of criminal activity and every report of a court case. There is nothing in that post that is prejudicial to a fair trial. You are actually permitted to say the truth and nobody has been named.

Tripadvisornotloading · 15/05/2024 16:34

Unexpectedlysinglemum · 15/05/2024 16:10

Screenshot the photos you want so they are recent in your camera roll

No matter what I do, once I get on TA they’re not there 😤 I may need to try and log on from a laptop or something.

OP posts:
Unexpectedlysinglemum · 15/05/2024 16:10

Screenshot the photos you want so they are recent in your camera roll

Bookworm1111 · 15/05/2024 14:19

Sorry, meant to say I looked up the review to see the hotel's response.

Bookworm1111 · 15/05/2024 14:18

Tripadvisornotloading · 15/05/2024 14:06

That’s not what I’ve said though, is it:
Ive stated one of our doors did slam locked and the other didn’t. I didn’t make comment about every single door not locking, I wouldn’t as that’s not factual.

That's not what the posted review now says – I wonder if TA has edited it?! Unless it's another review by someone else who experienced the same thing, the first line is: "Hotel don’t have legally required doors…" Nothing about one door slamming locked the other one not.

Tripadvisornotloading · 15/05/2024 14:06

Bookworm1111 · 15/05/2024 14:01

Is your review factual though? Have you had a specialist examine every single door in the establishment to prove they don't have "legally required doors"? Because that's the kind of statement the hotel could argue is potentially defamatory, rather than the actual row about payment.

That’s not what I’ve said though, is it:
Ive stated one of our doors did slam locked and the other didn’t. I didn’t make comment about every single door not locking, I wouldn’t as that’s not factual.

OP posts:
Bookworm1111 · 15/05/2024 14:01

Tripadvisornotloading · 15/05/2024 13:32

Surely then no one would beable to post their reviews on trip advisor for fear of repercussions? I’ve posted a factual review and have evidence to book it up. FYI one of our friends is a solicitor 😉

Is your review factual though? Have you had a specialist examine every single door in the establishment to prove they don't have "legally required doors"? Because that's the kind of statement the hotel could argue is potentially defamatory, rather than the actual row about payment.

Bookworm1111 · 15/05/2024 13:57

In terms of this jeopardising the case, it’s very cut and dry and video evidence is available, he was arrested at the scene and has appeared in court. He can’t exactly use us complaining of the hotels response as an excuse for sexual assault; it’s expected he will use alcohol/drugs as a defence but it’s hardly an excuse. Millions of people get drunk everyday, it doesn’t give them the right to violate random strangers.

So he's appeared in court but hasn't entered a plea or been found guilty yet or been sentenced? As we see every day in the media, even the most 'cut and dry' evidence can be twisted in court, especially in cases of sexual violence against women. His defence will be looking for ANYTHING to mitigate his actions, which is why posting negative reviews citing the assault isn't wise. His team could imply your group had an agenda to secure a freebie your visit and he went along with it. Obviously total bollocks, but once it's said in court it's on the record. So I would hold off complaining publicly until he's been convicted and sentenced, so you're not giving the defence any ammo beforehand.

PrincessTeaSet · 15/05/2024 13:52

Viviennemary · 15/05/2024 08:44

Surely the police would advise if the hotel was negligent as regards the safety of guests. But even if a door was unlocked it's still shocking as a serious crime was committed. But the hotel itself can't be held responsible for this if the room had a lockable door. IMHO.

If it's a key card there would be no other way of locking it from the outside, surely? There may be a bolt on the inside but it wouldn't be possible to lock if you were leaving the room therefore the door is not secure.

Coconutter24 · 15/05/2024 13:52

Tripadvisornotloading · 15/05/2024 12:38

Can I just reassure everyone concerned that the friend who was assault is fully on board and aware of any posts, reviews, emails etc. Not that any of this is outing, as the people who already know what has happened know all the details and the people that don’t know anything but know us wouldn’t identify us from the review/this thread or anything else, not that she’s concerned with it being anonymous. I appreciate some may be in her situation and that’s their prerogative, but why should she? She hasn’t done anything wrong here so why should she be shamed into silence? She’s conflict avoidant, fortunately for her I’m not so she’s happy for me to tackle this on her behalf.
In terms of this jeopardising the case, it’s very cut and dry and video evidence is available, he was arrested at the scene and has appeared in court. He can’t exactly use us complaining of the hotels response as an excuse for sexual assault; it’s expected he will use alcohol/drugs as a defence but it’s hardly an excuse. Millions of people get drunk everyday, it doesn’t give them the right to violate random strangers.

It’s good to hear your friend is on board, I only asked the question does she know because sometimes friends take this sort of stuff into their own hands when it’s not wanted which doesn’t sound like the case here. Hope your friend is doing ok.

sunglassesonthetable · 15/05/2024 13:49

I'm distracted by you referring to your group as young ladies

Peak 🤦‍♀️

Purplebunnie · 15/05/2024 13:45

Terrribletwos · 14/05/2024 19:45

Just checked and it doesn't.

Whoops didn't need to post

Tripadvisornotloading · 15/05/2024 13:37

LadyLazlo · 15/05/2024 13:23

I'm distracted by you referring to your group as young ladies

What a peculiar point to pick at after reading a ‘young lady’ was sexually assaulted in a hotel bed asleep.
I thought the distraction would’ve been a male entering someone else’s room, sexually assaulting them and threatening to kill them…on his wedding day, but yes, us ‘young ladies’ and our comments and wording are ever so distracting.
I hope you don’t have a daughter 🥲

OP posts:
Tripadvisornotloading · 15/05/2024 13:32

Coshei · 15/05/2024 13:07

Or legal action against the OP for publicly slandering the hotel. It took a minute to find the review in question.

Surely then no one would beable to post their reviews on trip advisor for fear of repercussions? I’ve posted a factual review and have evidence to book it up. FYI one of our friends is a solicitor 😉

OP posts:
Cerealkiller4U · 15/05/2024 13:27

CatamaranViper · 14/05/2024 19:15

Trip advisor probably won't publish your second review about the same incident and you can't edit current reviews once they've been responded to (I don't believe).

Shocking that it happened. The hotel let you down massively. I hope the man was arrested and your friend is recovering.

You can edit them. However you can’t add photos I believe e

babyproblems · 15/05/2024 13:25

This is shocking shocking from the hotel.
I don’t see what more you can do but I would think your review would be seen and understood by many. In a way even more so if the hotel have put a shitty response.. that never looks good does it. Sorry this happened to your friend.. awful x

LadyLazlo · 15/05/2024 13:23

I'm distracted by you referring to your group as young ladies

MartinsSpareCalculator · 15/05/2024 13:19

Coshei · 15/05/2024 13:07

Or legal action against the OP for publicly slandering the hotel. It took a minute to find the review in question.

Don't be so ridiculous. For one, slander refers to the spoken word and for two, it only applies if the things being said are untrue. Otherwise, every negative review of anything would leave people open to legal recourse.

MartinsSpareCalculator · 15/05/2024 13:13

I don't know why people are so keen to try and prove this is false.

OP I've seen your review. Me and some friends were going to book the hotel for a girls weekend and looked at the reviews on TripAdvisor. We were shocked that it happened, shocked that the general manager replied in the way he did, and shocked they didn't comp your entire stay without being prompted. From what I recall, the GM didn't address the point of the locks and just said they were only chasing for payment of services.

They're a bunch of cunts.

But you're unlikely to be able to post another review or edit yours. However, you could post a review elsewhere, like on Google, and include your screenshots.

FYI we booked elsewhere!

Coshei · 15/05/2024 13:07

Hoppinggreen · 15/05/2024 13:01

I think it would be best if you ask MNHQ to delete the thread in case it interferes with any legal proceedings

Or legal action against the OP for publicly slandering the hotel. It took a minute to find the review in question.

Hoppinggreen · 15/05/2024 13:01

Coshei · 15/05/2024 12:51

I can’t believe that you are willingly and deliberately interfering in an ongoing case by publicly naming the hotel where the incident happened.
You need some legal advice because you are on thin ice here.

I think it would be best if you ask MNHQ to delete the thread in case it interferes with any legal proceedings

Redruby2020 · 15/05/2024 12:58

@Terrribletwos

Sexual assault during hotel stay
Coshei · 15/05/2024 12:51

I can’t believe that you are willingly and deliberately interfering in an ongoing case by publicly naming the hotel where the incident happened.
You need some legal advice because you are on thin ice here.

ForeveraBluebird · 15/05/2024 12:45

@Tripadvisornotloading
Good to know that your friend is fully onboard, best wishes to you going forward with this on her behalf .

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