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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To say that it’s really hard to find a good cleaner

53 replies

EalingLucy · 13/05/2024 12:23

I have tried a few times incluidng a new one today but they don’t ever seem to know what they’re doing.

me and DH have splashed out today on a deep clean of the kitchen but she had to be told to clean the skirting boards, the kitchen cupboard, the fridge and instead was polishing my kettle for about 15 mins? Also she was using viakal on the oven - it’s for bloody limescale. I had to show her how to use the oven cleaner. She’s also really bloody slow.

the last one used oven cleaner on my wooden countertops, scratched my wooden floor and the fireplace surround by trying to hoover them with a hoover I had asked her not use downstairs.

they just seem to not actually know how to clean, which products to use etc. Why is this so hard?

OP posts:
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GreekDogRescue · 13/05/2024 14:39

chitofftheshovel · 13/05/2024 13:43

I really don’t get why you don’t just do it yourself. It’s not difficult.

I bet you wouldn’t say this to a businessman.
Why shouldn’t anyone pay for a cleaner.
Ridiculous.

Teeheehee1579 · 13/05/2024 14:36

chitofftheshovel · 13/05/2024 14:29

And it’s you who has chosen to ignore how princessy you’re being. And also telling miss truths about a cleaner being a one off. How on earth did you let it get to that state in the first place?!

What on earth is wrong with you - you don’t want a cleaner and want to do it yourself then super duper for you, the OP and many of us for many, many varying reasons do not. I’ve read some rubbish on mumsnet in my time but seriously….

in answer to you OP - it is very difficult to get good cleaners - I have had 2 out of about 10 in my time of using cleaners who I have thought were genuinely good. It is actually a real skill to be able to prioritise and use time wisely when you have a set number of hours. Training is so rarely provided and agencies will hire anyone who wants a few hours work and then by and large pay the cleaner very little of what we are paying the agency. I try and do it direct and not via and agency but good cleaners do not often have gaps!

Shetlands · 13/05/2024 14:36

chitofftheshovel · 13/05/2024 13:43

I really don’t get why you don’t just do it yourself. It’s not difficult.

I have a cleaner but I don't need one. I could do it myself but I don't want to. I'd rather do something else. I also have manicures and pedicures that I could do myself but I pay someone else instead. I could do my own hair but I pay a hairdresser. I could go to the supermarket but I pay to have it delivered.

It's called choosing what to spend your own money on.

Fountainsixty · 13/05/2024 14:35

chitofftheshovel · 13/05/2024 14:29

And it’s you who has chosen to ignore how princessy you’re being. And also telling miss truths about a cleaner being a one off. How on earth did you let it get to that state in the first place?!

OP isn’t being princessy. Don’t be so rude. Why don’t you take up another hobby?

Tospyornottospy · 13/05/2024 14:32

I don’t think agency cleaners are good in general because they underpay the cleaners generally and take a huge cut/don’t really train well and then you end up with lots of random people in your house if cleaner is sick or on holiday. Agree re word of mouth - there are some amazing cleaners out there!

chitofftheshovel · 13/05/2024 14:29

EalingLucy · 13/05/2024 14:15

‘Carry on getting embroiled’ makes no sense. It’s you who has chosen to get yourself embroiled in a random stranger’s business. If you don’t like the conversation get off the thread. Oh and good for you doing a clean after an operation (you have no idea if mine is comparable or not.) I’m slow clapping you out the door.

Edited

And it’s you who has chosen to ignore how princessy you’re being. And also telling miss truths about a cleaner being a one off. How on earth did you let it get to that state in the first place?!

Whitelilacs · 13/05/2024 14:28

chitofftheshovel · 13/05/2024 13:43

I really don’t get why you don’t just do it yourself. It’s not difficult.

Time.

YANBU, @EalingLucy . I’ve given up now but I go back to work in a few weeks and I am going to hunt a good one down!

Hoppinggreen · 13/05/2024 14:27

chitofftheshovel · 13/05/2024 14:11

Seriously why the snipe? I’ve been post op and done it myself, I’ve been pre op and done it myself (which was worse - emergency op for pelvic ulcer) just crack on and do it.
or sit on your work chair pretending to “work” and carry on getting embroiled.

I also have a cleaner, is that Ok with you?
Actually don't answer because I don't care.
To answer OP yes, it IS hard to find a good cleaner. I have had some awful ones and now have a wonderful one so they are out there

MatildaTheCat · 13/05/2024 14:25

Using an agency might be a way forward or otherwise as above, word of mouth. I adore my cleaner. She makes my life so much easier and loves nothing better than the opportunity to deep clean when I’m on holiday.

Agree that good cleaners and gardeners are like gold dust.

Alphabet1spaghetti2 · 13/05/2024 14:22

@EalingLucy hope you feel better quickly. Agree your cleaner did a poor job and doesn’t know how to clean. - no one seems to train cleaners how to do the job anymore, there used to be nvqs in cleaning! Agencies just hire people who are available and have two hands. Even in dedicated settings which hire in house, new domestics are somehow expected to know about cross contamination and how to actually clean a toilet ( and no, it’s not just a quick spray and wave a wipe at the seat!).
I’ve spent a lot of time over the past few years explaining and showing cleaners how and why things have to be cleaned a certain way or with certain products.

EalingLucy · 13/05/2024 14:20

Churchview · 13/05/2024 14:16

Am I the only one thinking that the skirting boards, floorboards, windowframe and walls would be almost impossible for a cleaner to make pristine and that a decorator might be needed first?

I get them cleaner than that with a soapy sponge. She didn’t even try - the skirtings are full of dust! She didn’t even touch them!

OP posts:
Churchview · 13/05/2024 14:16

Am I the only one thinking that the skirting boards, floorboards, windowframe and walls would be almost impossible for a cleaner to make pristine and that a decorator might be needed first?

EalingLucy · 13/05/2024 14:15

chitofftheshovel · 13/05/2024 14:11

Seriously why the snipe? I’ve been post op and done it myself, I’ve been pre op and done it myself (which was worse - emergency op for pelvic ulcer) just crack on and do it.
or sit on your work chair pretending to “work” and carry on getting embroiled.

‘Carry on getting embroiled’ makes no sense. It’s you who has chosen to get yourself embroiled in a random stranger’s business. If you don’t like the conversation get off the thread. Oh and good for you doing a clean after an operation (you have no idea if mine is comparable or not.) I’m slow clapping you out the door.

OP posts:
chitofftheshovel · 13/05/2024 14:11

Seriously why the snipe? I’ve been post op and done it myself, I’ve been pre op and done it myself (which was worse - emergency op for pelvic ulcer) just crack on and do it.
or sit on your work chair pretending to “work” and carry on getting embroiled.

ilovesooty · 13/05/2024 13:55

Whisperingsummerishere · 13/05/2024 13:52

Sorry you are disappointed op... I am a cleaner.. Usually get new customers by word of mouth!.. Don't give up hope!!
There are good ones out there!

My cleaner came on a friend's recommendation. I'm very happy with her.

EalingLucy · 13/05/2024 13:53

Whisperingsummerishere · 13/05/2024 13:52

Sorry you are disappointed op... I am a cleaner.. Usually get new customers by word of mouth!.. Don't give up hope!!
There are good ones out there!

I know! I had an amazing one for a weeks before and she was wonderful. I also used to be a cleaner and know what’s possible in 3 hours!! A lot more than this!

OP posts:
EalingLucy · 13/05/2024 13:52

KittensSchmittens · 13/05/2024 13:51

If you want a professional job, then you need to pay professional wages. I'm going to say at least £30 per hour, equivalent to what you pay a tradesperson would be appropriate. Are you paying those sorts of wages? If so, then I would say you have cause for compliant. If not, you get what you pay for.

Good cleaners who are quick, thorough, reliable and knowledgeable should be paid proper wages imo. It's not an easy job and as you've found out can be done really poorly.

Why are you assuming I’m paying bad wages? We have gone specifically to an agency that says it pays well. Wage or not, no agency should be telling us they can do a deep clean if they cant. It’s up to them if they want to put their prices up.

OP posts:
Whisperingsummerishere · 13/05/2024 13:52

Sorry you are disappointed op... I am a cleaner.. Usually get new customers by word of mouth!.. Don't give up hope!!
There are good ones out there!

KittensSchmittens · 13/05/2024 13:51

If you want a professional job, then you need to pay professional wages. I'm going to say at least £30 per hour, equivalent to what you pay a tradesperson would be appropriate. Are you paying those sorts of wages? If so, then I would say you have cause for compliant. If not, you get what you pay for.

Good cleaners who are quick, thorough, reliable and knowledgeable should be paid proper wages imo. It's not an easy job and as you've found out can be done really poorly.

EalingLucy · 13/05/2024 13:50

chitofftheshovel · 13/05/2024 13:43

I really don’t get why you don’t just do it yourself. It’s not difficult.

Oh shut up. I’m recovering from an operation and we’ve splashed out this once because we both have a lot on at the moment. Not that I should have to justify myself to some random person who loves to snipe at strangers in their spare time. Suggest you go get your thrills elsewhere.

OP posts:
SpringBunnies · 13/05/2024 13:50

Cattyisbatty · 13/05/2024 13:33

I agree. I have a nice cleaner atm in that she’s reliable and ‘normal’ (I’ve had some bad experiences), but she was recently away and so I did some cleaning and noticed she hadn’t been cleaning certain areas that weren’t ‘obvious’ like a high shelf or behind door in bathroom.
id rather someone ‘decent’ whose not as thorough than a cleaner who cancels half the time or who I can’t trust.
Doesn’t make sense when they don’t understand products if you’ve shown them.

That's exactly the kind of things DH and I do regularly. But if you look at it a different way, the cleaners are there to reduce the level of overall cleaning needed in the house. If we don't have them, we'll never get to the high shelves or behind radiators.

SpringBunnies · 13/05/2024 13:48

Totally agree. My experience with cleaners are they are only good for the general wipe over kitchen and bathrooms, and mop the floor kind of clean. DH and I still go around regularly cleaning bits they don't do.

Same with gardening. All my experiences with gardeners have been poor. They general don't do proper gardening.

Boombatty · 13/05/2024 13:46

chitofftheshovel · 13/05/2024 13:43

I really don’t get why you don’t just do it yourself. It’s not difficult.

You really can't think of any reasons why someone would employ a cleaner? 🤔

chitofftheshovel · 13/05/2024 13:43

I really don’t get why you don’t just do it yourself. It’s not difficult.

Cattyisbatty · 13/05/2024 13:33

I agree. I have a nice cleaner atm in that she’s reliable and ‘normal’ (I’ve had some bad experiences), but she was recently away and so I did some cleaning and noticed she hadn’t been cleaning certain areas that weren’t ‘obvious’ like a high shelf or behind door in bathroom.
id rather someone ‘decent’ whose not as thorough than a cleaner who cancels half the time or who I can’t trust.
Doesn’t make sense when they don’t understand products if you’ve shown them.

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