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AIBU?

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Original poster

To want a refund?

61 replies

2024i · 12/05/2024 08:56

I ordered a £8 tub of ice cream from Uber Eats, alongside food from a local restaurant. When the order arrived, the driver told me the restaurant didn’t have the ice cream in stock so instead of giving a refund, they substituted it with 2 different tubs.

I initially ordered a mascarpone / raspberry/cookie dough/biscuit variant as it sounded unique! They sent me plain vanilla and chocolate ice cream tubs instead.

Uber Eats refused to give me a refund as the restaurant gave 2 other tubs which they thought was generous. Aibu? I don’t think the replacement is suitable - I didn’t want those plain flavours, left alone pay that much for them. Shouldn’t customers be given a choice beforehand for a refund if the fancy item they order isn’t in stock?

OP posts:
Zanatdy · 12/05/2024 09:08

I’d be annoyed too, I wouldn’t have wanted the flavours they sent either. You’re entitled to what you paid for, or a refund so I think they are wrong to not refund you.

TheFlis · 12/05/2024 09:07

Entitled? It’s not entitled to want what you ordered and paid for. If you bought a blue dress online and they sent you an orange one would you just accept that because it’s still a dress?!?

WingSluts · 12/05/2024 09:07

Did you add a note saying no substitutions? I always do, especially for something perishable that it might be impossible for them to accept back.

Or are you expecting your refund plus to keep the tubs?

Itsonlymashadow · 12/05/2024 09:06

Take them back to the restaurant and ask then to refund?

Hedgerow2 · 12/05/2024 09:06

Chocolate ice cream is vile - I wouldn't eat it. And who wants boring old vanilla when you've ordered an unusual flavour. I'd be very unhappy and want a refund too.

TemuSpecialBuy · 12/05/2024 09:06

Did you accept the order?

I’d have rejected it

bradpittsbathwater · 12/05/2024 09:05

It's really not important. You still got ice cream ffs.

Babybreath · 12/05/2024 09:05

Did you eat the ice cream?

Allthegoodnamesaregone1 · 12/05/2024 09:04

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

Edited

Except its not the one she wanted..
That's the entire point of ordering food. You get what you want.
She gets to be entitled to spend her money as she wishes.

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

H0ghedge · 12/05/2024 09:01

Did you know about the substitutions at the time of delivery?