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AIBU?

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Original poster

To want a refund?

61 replies

2024i · 12/05/2024 08:56

I ordered a £8 tub of ice cream from Uber Eats, alongside food from a local restaurant. When the order arrived, the driver told me the restaurant didn’t have the ice cream in stock so instead of giving a refund, they substituted it with 2 different tubs.

I initially ordered a mascarpone / raspberry/cookie dough/biscuit variant as it sounded unique! They sent me plain vanilla and chocolate ice cream tubs instead.

Uber Eats refused to give me a refund as the restaurant gave 2 other tubs which they thought was generous. Aibu? I don’t think the replacement is suitable - I didn’t want those plain flavours, left alone pay that much for them. Shouldn’t customers be given a choice beforehand for a refund if the fancy item they order isn’t in stock?

OP posts:
Allfur · 12/05/2024 15:18

Could you go to the shops

nikki1391 · 12/05/2024 15:18

I’d want a refund. I don’t care if it’s still ice cream, if I ordered a specific one and they didn’t have it I’d rather they didn’t send anything and give me my money back rather than assume I’d be happy with another option without even asking

The other day I ordered food items on Uber eats and one item wasn’t available. I received a notification informing me that I had a time limit to either change or cancel the item or the order would cancel itself if I didn’t choose an option. I cancelled the order. I was happy with that as it meant I could then order it from somewhere else

Original poster
2024i · 12/05/2024 15:13

adamlambertsbathwater · 12/05/2024 15:10

YABU only because you have the option to turn substitutes off on Uber eats / Deliveroo

You’re wrong. I haven’t placed a grocery order at a supermarket. I placed a takeaway restaurant order - I have never had this option to turn off substitutions on Uber Eats restaurants. Substitutions shouldn’t happen! They should update the app if they don’t have the food in stock.

OP posts:
qwertyasdfgzxcv · 12/05/2024 15:13

I've had a nightmare with refunds. Ordered coookiee once and but into one to see green mold! I asked for a refund for the four cookies but because I had only said once was moldy they only wanted to refund 25%
I was fuming and said I wasn't going to eat any of them as I couldn't trust the food. They did then refund all of it

adamlambertsbathwater · 12/05/2024 15:10

YABU only because you have the option to turn substitutes off on Uber eats / Deliveroo

HugeCwtch · 12/05/2024 10:20

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

Edited

So if you ordered a handbag from House of Fraserade by Prada and they sent you 2 Primark handbags instead, would that be OK, as you got 2 bags?

Motnight · 12/05/2024 10:17

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

Edited

Yes. Many is the time I go to a restaurant, order a specific dish but get given a completely different one and just think how lucky am I.

theeyeofdoe · 12/05/2024 10:16

Email back and quote consumer law - items have to be "as described".

SerendipityJane · 12/05/2024 10:14

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

Edited

Looks like the 1970s have arrived,

chdjdjdnfn · 12/05/2024 10:13

I wouldn't be happy, if i wanted plain vanilla and chocolate I would have gone to the corner shop and paid way less than £8!
They should give you a refund
If they didn't have the main meal you ordered would they substitute with something else and expect you just to take it??

Shinyandnew1 · 12/05/2024 10:07

You should have been entitled to a refund. Did you refuse the items at the door to the delivery driver?

C1N1C · 12/05/2024 10:05

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

Edited

Please be my client!!!

You can order fish and chips and I'll happily send you a few fish fingers and and a bag of boiled potatoes... I'll make a fortune!

rwalker · 12/05/2024 10:02

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

Edited

If it’s not what you ordered or want then it’s a complete waste of £8 fail to see how that’s value for money

£8 may be loose change to you to others it’s there one any only weekly treat

ouch321 · 12/05/2024 10:01

People who think choc ice cream is vile must have damaged taste buds. You poor things.

Pippa12 · 12/05/2024 10:00

It’s not entitled to expect to receive what you ordered! I’d be cross at this too!

deflatedbirthday · 12/05/2024 09:57

I would be unhappy in this instance as I have a chocolate allergy so I would choose my options based on that. Having said that I would have rejected them at the door and asked rheumatologist driver to return them.

misssunshine4040 · 12/05/2024 09:57

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

Edited

Not really entitlement to expect to receive what you have orders and pay for? It's not a bloody a charity!

GrumpyOldCrone · 12/05/2024 09:56

When I order a takeaway and the restaurant doesn’t have something I ordered, they phone me and ask me if I want a substitute. The restaurant should have done that. I’ve never used Uber Eats so I don’t know their policies, but I don’t think this is reasonable.

MyBreezyPombear · 12/05/2024 09:48

I love chocolate but hate chocolate ice cream, I agree with a PP that it's vile. So no I wouldn't be happy with that, especially after the flavours you ordered.

I don't think that's entitled.

SD1978 · 12/05/2024 09:46

How is it entitled to order something, and get something else without being given the option/ told you'd get something different? OP ordered a 'boutique' ice cream and got 2 very basic flavours, which there is no guarantee she likes. I didn't you should be grateful to get an incorrect order, I wouldn't be

Original poster
2024i · 12/05/2024 09:43

I didn’t know about the substitution beforehand, it was a restaurant order not a grocery order. I wasn’t given any option to reject substitutions like you get with grocery orders. To be honest I’m probably just going to chargeback the transaction with my bank.

OP posts:
LoadOfToad · 12/05/2024 09:33

bradpittsbathwater · 12/05/2024 09:05

It's really not important. You still got ice cream ffs.

What is wrong with you?? 😂 Are you actually an adult with the capacity for basic reasoning?

WittiestUsernameEver · 12/05/2024 09:13

bradpittsbathwater · 12/05/2024 09:05

It's really not important. You still got ice cream ffs.

Ok, so you go to an ice cream parlour, order the raspberry and mango ripple... And They give you a vanilla and a chocolate instead. They won't refund you. No you can't choose a different one. No they didn't ask you what you'd prefer, they just tell you "well, you have 2 ice creams"

You can't complain.. you still got ice-cream.

B1anche · 12/05/2024 09:11

I would not be happy. It's not what you ordered. If they won't offer a refund I would leave a bad review and not order from them again.

WittiestUsernameEver · 12/05/2024 09:10

BreakfastAtMimis · 12/05/2024 09:03

OMG, the entitlement of some people! You still got ice cream. And eight quid for two tubs is pretty good value.

Edited

Well, next time you go out and eat, and order the beef casserole and they instead bring you a cottage pie and extra chips for the side without asking you, I'm sure you'd be perfectly happy. After all, it's still good value ... And you still got beef and gravy and potatoes...