To want a refund?

I'd not be happy I don't even like chocolate ice cream so it would be thrown in the bin.

Next time you need to post a letter, get off your arse and take it the recipient instead of being lazy and dropping it in the post box.

Did you turn down the chocolate and vanilla or were you not given the choice?

Ridiculous reply. So if she ordered a chinese but received fish and chips she should just shut up and be grateful?

Wtf? She’s paying for delivery, they’re not doing it out of the goodness of their hearts.

Have you never had anything delivered? Do you live under a rock?

Well.. op could have got off her arse and gone to the shops/restaurant herself too.

If you didn't agree to / accept the substitution, then you are entirely within your legal rights to request a refund. You may need to challenge Uber Eats a little on this, and remind them of consumer law (and frankly, basic contract law); I find companies often "forget" the law until they are politely reminded.

Never seen a thread so up in arms about ice cream lol.

I think as long as you didnt accept the ice cream and sent it back with the driver, you should definitely have a refund. If you have accepted the ice-cream, then I think thats kind of saying its ok, and you'd have essentially had 2 tubs of ice-cream for free even if it wasnt what you wanted.

They should have contacted you before hand to say they didnt have the flavour you wanted and were the replacements ok.

I think you have every right to be peeved. I don't know enough about Uber eats to know, but if no notes on order, or delivery driver, doesn't advise you of substitutions like supermarkets do, they leave themselves open to refund requests.

So are you happy to keep any subs you are sent regardless if it’s nowhere near what you actually ordered? What a ridiculous comment!

OP I wouldn’t have been happy either.

But op is entitled to pick which flavour they want. If you’re a size 5 shoe and ordered a pair of shoes online in a 5 but they had gone out of stock would you be happy to accept a size 8? They would be no good to you but you still got shoes right?…..wrong!

OTOH, Uber's own web page for its couriers suggests that if the customer receives the wrong item(s): "Incorrect items: the customer received an item but the item, or part of the item, was not as ordered. Example: the customer ordered 1x Chocolate Milkshake but received a Vanilla Milkshake," you can claim from Uber Eats and the money will be deducted from the courier's pay. Uber Eats

That doesn't really seem fair either does it? The restaurant fucks up, but the courier has to pay for someone else's mistake.

The restaurant should’ve refunded the ice cream and sent one alternative tub. They’d be in the same place as they’ve given a tub away for free anyway and OP would be happy/refunded.

This is the problem with middle men delivery services

Yanbu. I'm afraid I'd have to bin the chocolate ice cream ..yuk. can you talk to them.

I wouldn’t be happy, vanilla ice cream is a waste of calories.

why would you go the shops if you’d ordered a takeaway? It’s not exactly the point is it.

Lol. Let me just swap your lovely new iPhone and give you a generic smartphone from Tesco.

What?? It's not like I've given you a morse code machine...

Sounds reasonable to me. Not as if they gave you fish sticks.

Except they weren’t anything like the flavours she chose. I hate chocolate ice cream so it would have been binned without even being opened. There’s no value in that for me. And £8 for a tub of plain vanilla is pretty shit.

YANBU.

A quick Google suggests, via various websites that I haven't heard of, that your contract is with the restaurant and not Uber Eats.

OTOH, Uber's own web page for its couriers suggests that if the customer receives the wrong item(s): "Incorrect items: the customer received an item but the item, or part of the item, was not as ordered. Example: the customer ordered 1x Chocolate Milkshake but received a Vanilla Milkshake," you can claim from Uber Eats and the money will be deducted from the courier's pay. Uber Eats

It looks as if your first action should be to "use the dispute button in the Orders tab in Uber Eats Manager to submit a dispute request within 30 days of the order date." And if that fails, try the restaurant.

YANBU the restaurant should have either called to ask you or just refunded that part of the order rather than assuming you would want a different flavour. I've only every used UberEats once and the service was shocking. I went to the door ready to collect my order, once I saw the driver was around the corner on the app. He never drove up to my house, called me on the app but didn't speak, before dumping the food in a garden I didn't recognise. Had back and forth with UberEats for a week before I got a refund, apparently they expect customers to hunt down and eat food that's been left in a random garden in the pouring rain!

So you don't care if you order one meal and youre served a different one as its still a meal?

And how on earth have you worked out the value of the ice cream, do you somehow know the brand and the size of the tubs? That's quite some feat from zero information

It's perfectly reasonable to be annoyed about this

Err this. She did pay for them. They are both very boring flavours that l probably wouldn’t eat and it seems she feels the same

I get it's a bit dissapponting, but maybe just don't order from there again and move on?