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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To expect shop workers to not be on the phone while serving me?

35 replies

Applescruffle · 11/05/2024 19:45

AIBU or is it bloody rude?

I went to a phone shop today with my son to buy a new case for his ipad. It took us 45 minutes to travel there specially as someone had recommended it.
When we got there, the bloke was on his phone, phone actually to his ear, didn't acknowledge us when we walked in the shop, when we went to ask if he had the right cases for us, he didn't put the phone down just looked at it, went "nah" and got back to his conversation, didn't even move the phone away from his face. I was so annoyed!

We then went to a post office. Same thing happened. Worker on the phone and served the lady on front of me, sent off a parcel for her and everything all while talking the whole time, didn't say a word to her and barely made eye contact.

When it was my turn I stood there and said "I'll just wait until you've finished your conversation" He looked really confused and then a bit angry and put the phone on the counter without hanging up. I was really overly pleasant, said good morning, please, thank you, but he avoided eye contact or conversation and then picked up his phone again before I'd even walked off.

Given that this happened twice on the same day AIBU to find it rude?

OP posts:
FuckTheClubUp · 11/05/2024 20:08

It’s rude, it really is and I wouldn’t like it. Saying that though, people don’t care about giving good customer service (or having basic manners) plus they barely get paid enough so sometimes it’s understandable. Even though it isn’t the customers fault

lightsandtunnels · 11/05/2024 20:08

I'm probably indifferent to it too. It happens a lot. Shopkeeper holds phone to ear or has it down beside them on loudspeaker whilst they serve then continue conversation. I don't really care as I'm not interested in having a conversation with a stranger in a shop. It does annoy me when they don't at least pause their conversation to tell me what I owe - that is rude. I do make sure they have charged me correctly before I tap my card to pay!

MereDintofPandiculation · 11/05/2024 20:08

It works both ways. Customers shouldn’t be on the phone while they’re being served, and I’ve seen that more often

WinterMorn · 11/05/2024 20:07

It’s exactly the same when people carry on conversations with their colleagues, it’s so rude. I remember the days of working in retail and having mystery shoppers - it would have been a disciplinary matter for failing the test.

Applescruffle · 11/05/2024 20:06

TinySaltLick · 11/05/2024 20:03

I am indifferent, I'm only in a shop to complete a transaction - ideally as quickly as possible, it isn't the hospitality industry

Travelling 45 mins for something which you could have got online for likely less money seems quite odd behaviour

How is going to a shop for something odd behaviour? 😂

My son wanted to spend cash he got for his birthday and wanted to pick it out and take it home.

OP posts:
BrickTraybake · 11/05/2024 20:04

YANBU it's rude AF

LauderSyme · 11/05/2024 20:03

It is rude, at the very least they should say "excuse me" about it to customers.

TinySaltLick · 11/05/2024 20:03

I am indifferent, I'm only in a shop to complete a transaction - ideally as quickly as possible, it isn't the hospitality industry

Travelling 45 mins for something which you could have got online for likely less money seems quite odd behaviour

BigFatPuddingMonster · 11/05/2024 20:02

It's incredibly rude. There will probably be loads of people saying that YABU but I'm sure if it happened to them they'd be rightfully pissed off.

Sofaz34 · 11/05/2024 19:59

Depends if they were working related calls, maybe they didn't want to keep you waiting. I just don't think shop workers get paid enough to care to be honest.

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