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How do you get a doctors appointment if you are not available between 8.30 and 8.35am

157 replies

shaniahoo · 10/05/2024 08:47

I had to slightly change my work hours today and work from home just so that I could fill out an e-consult form to get a doctor's appointment because in my experience the form closes by 8.35. I was refreshing the page every 5 seconds from 8.29 onwards and on one refresh it changed from "you can submit a new request from 8.30 today" to "you can submit a new request from 8.30 on Monday". I don't know whether it filled up in 5 seconds or whether they just didn't open it today for some reason. I rang instead and am number 23 in the queue. Isn't this ridiculous?? I know from previous times that they WILL NOT give you a routine appointment for in a few days time, say. They will give you an appointment today if you ask at 8.30 exactly otherwise you have to call tomorrow. But I thought that was the point in the e-consult form, so you can submit a request whenever and they can work through them? What the hell is the point in it if the online form also has a strict 8.30-8.35(or earlier) time window? And what do people do to get doctors appointments if they are working at 8.30am in the kind of job where you can't fanny about with your phone, or on the school run or something routinely at that time?

OP posts:
KnittedCardi · 10/05/2024 08:53

Our GP's e-consult is open until 11.30. Your GP is not running the service effectively or efficiently. We get triaged and either receive a phone call later in the day, get issued meds, or get sent a link for a future appointment.

Whinge · 10/05/2024 08:53

I haven't seen my GP in years.

Local FB groups always have posts about long queues, no one answering the phone and random closures for staff training. I have no idea how anyone manages to book an appointment.

KeinLiebeslied54321 · 10/05/2024 08:51

Get someone to call on your behalf? (I know it's 💩).

Echobelly · 10/05/2024 08:50

YANBU - I just rang GP to make an initial appointment to discuss HRT, having initially been told to use app, but the app said no appointments, I got through and they said 'Oh, there's no HRT appointments' and I have to keep ringing for one of those when they open up new ones, and there's no online booking. Which seems dumb as any woman wanting HRT is going to be young enough to be totally au fait with the internet, but they're insisting we take up phone time for what is essentially a non-urgent problem, when we could all book online if they set that up.

Cookerhood · 10/05/2024 08:50

Our e consult is open until 4pm & someone will call you "within 2 days" or you are sent a text with an appointment . Usually they call within a couple of hours.
We used to have your system (without the e consult, just calling). It's absolute crap & doesn't work.

Greyheronsarethebest · 10/05/2024 08:49

in many surgeries you can't. and the people end up in a&e. Complete shit show..

beguilingeyes · 10/05/2024 08:48

The NHS is broken. I haven't seen my GP since before the Pandemic.

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