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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Do Italians hate the English or is it the language barrier?

369 replies

SoreFeets · 10/05/2024 06:02

Currently in beautiful Italy. Love it here but we appear to be hated by the staff in most places, especially food/drink settings.

This week alone we’ve had receipts thrown at us, we went to pay for a coffee in a little shop and the woman wouldn’t even look at us, took the money, looked really pissed off and immediately moved on to the next customer without a word (but was happy and smiley with them).

DH hired some bikes and had the keys thrown at him without a word.

Last night in a restaurant the waiters were deliberately tending every table but ours until DH caught the attention of one of them - waiter then took our drinks order but when we tried to order food he threw the menus back onto the table and walked off!! He then said something to another waiter who looked at us and laughed. Nobody came back to take the food order.

Now this exact same thing happened in Rome a few years ago, everyone just seemed to hate us. We would try to book a table in a restaurant and they would say it was full … before letting someone else in 😂

so I looked it up last night and I found no suggestion of Italians having a problem with English …. But what I did find was Italians have no time for people who have not bothered to learn the language.

Is this the problem? I have tried to learn a bit of Italian before coming but nowhere near enough which is obviously my fault. DH doesn’t speak a word of Italian other than Grazie.

We’re coming back next year and I aim to be practically fluent in Italian in that time! AIBU to think/hope we’ll have a totally different experience?

OP posts:
Treesarenotgreene · 10/05/2024 07:00

Milkydumplings · 10/05/2024 06:49

Please say you’re not in Sirmione?!

What's wrong with Sirmione?

EmilyTjP · 10/05/2024 06:53

I’ve had various experiences in different parts of Italy. Generally, very friendly men and very rude women! So who knows!

SoreFeets · 10/05/2024 06:53

Milkydumplings · 10/05/2024 06:49

Please say you’re not in Sirmione?!

We went there on Monday and Tuesday but not staying there.

OP posts:
TreetopWrappingArea · 10/05/2024 06:51

We went to Lake Garda last year and had this in maybe one restaurant. I assumed just language barrier and those people in particular - I do try hello, please, thank you and ordering from a menu but am not great. Mostly it was fine and lots of people very friendly

OneForTheToad · 10/05/2024 06:51

Wolfpa · 10/05/2024 06:45

Maybe it’s you rather than Italians

I’m thinking that also. I must have been in every restaurant in Bardolino over the years and never had an issue.
Lake Garda does cater for the Germans as it’s an easy destination for them to drive to, and the hotel I usually stay at seems to be 90% German (hence the great breakfasts!), but nearly everyone in the service industry speaks English.
This week is a holiday, maybe they are run off their feet a bit and understaffed.

OpusGiemuJavlo · 10/05/2024 06:50

We had a holiday in Rome recently. I had done duolingo for nearly a year but that wasn't very useful as it focused on things like "the cat eats the mouse" and "the penguin is in the zoo" rather than "please may we have a table near the window" but we did make an effort to communicate in italian. We didn't experience any unfriendliness or unhelpfulness.

Milkydumplings · 10/05/2024 06:49

Please say you’re not in Sirmione?!

SoreFeets · 10/05/2024 06:48

Wolfpa · 10/05/2024 06:45

Maybe it’s you rather than Italians

Well yeah, kind of the point of my post 😂 I want to know what we’re doing wrong

OP posts:
KimberleyClark · 10/05/2024 06:47

FannyFifer · 10/05/2024 06:17

Just say you're Scottish. Grin

Or Welsh!

MikeRafone · 10/05/2024 06:47

I went to Rome and Naples last May, never experienced any customer service issues.

we don’t speak Italian, we did use google translate a bit

Sandpitnotmoshpit · 10/05/2024 06:45

I've been all over Italy and I've never had this experience. I speak a bit of Italian (DH none) - enough to order a drink and say hi etc, to manage in the supermarket. Willing to look up questions and give it a go. I've encountered the same proportion of rude Italians as rude people anywhere. When we went to Puglia hardly anyone spoke English and they were delightful even though my Italian is pretty minimal. I find I've had many more experiences of people being rude to me in France and I can speak much better French!

Wolfpa · 10/05/2024 06:45

Maybe it’s you rather than Italians

SoreFeets · 10/05/2024 06:43

OneFrenchEgg · 10/05/2024 06:23

I used to live in Italy and there was a frustration at tourists sometimes generally, things like buses and being held up because they hadn't stamped their tickets etc.
In the lakes is probably the only time I've been treated with contempt (heard them moaning about me and the buggy, switched to Italian 😃).
Pisa and other touristy places I've occasionally had people pretend not to understand me, if they are tourist information with perfect English.
Mainly people are thrilled and it's a novelty so I get to practice and asked how I speak Italian.
In the lakes someone working in a clothes shop told me they can't get a job without speaking English.
You've probably been unlucky.

We are in lake Garda

OP posts:
Wishlist99 · 10/05/2024 06:43

I’ve never had this in many trips to Italy but I know how to walk in and say hello and ask for a table for four people, ask for fizzy mineral water and then order what I want off the menu. And that is the full extent of my Italian but it seems that may buy me more goodwill than I realised!

BitOutOfPractice · 10/05/2024 06:40

I’ve been to Italy many times and have Always had such friendly service. I do say good morning evening, thank you, order drinks etc in very poor and rusty Italian but I don’t think that’s it. I’m really surprised op.

Meadowfinch · 10/05/2024 06:40

I've never had any issues in Italy, or anywhere else. I speak French and a little Italian but normally am just friendly and polite.

If you have been treated so poorly for no obvious reason, why would you go back? There are a lot of lovely places to visit that don't involve being treated with contempt.

pasturesgreen · 10/05/2024 06:37

Sounds like you might be inadvertently giving off bad vibes? Sorry, that's a clumsy turn of phrase but if you experienced the exact same behaviour on your last visit, I'd be wondering. Particularly as you mention that everyone seems to hate you, which is quite a strong reaction.

I've lived in Italy and never came across such widespread hostility as you report (I do speak good Italian, though). I do find that Italians generally can sound a bit abrupt to the English ear: less please and thank yous and more straight to the point.

Coffee shop woman perhaps didn't speak English? Not so unusual and would explain the not saying a word but being chatty with the next customer.

Anyway, try not to let it get to you and enjoy the rest of your holiday!

Ineffable23 · 10/05/2024 06:35

I have always been treated pretty well. But I make sure I look up the Italian for what I'm trying to do and some appropriate vocab before hand. And I smile a lot, and apologise for my terrible Italian after I've had a go.

Tel12 · 10/05/2024 06:34

Haven't been to Italy for years but always felt welcome in the past. However my friend travels extensively in Europe and she said there was a definite change in attitude after Brexit. People more often rude, dismissive etc.

AllProperTeaIsTheft · 10/05/2024 06:34

I've always found the Italians effusively friendly tbh. I don't really speak Italian, but I know enough to order drinks, guve a greeting etc. I'd never go to a country on holiday without learning at least some useful basics in the language. Currently learning a bit of Danish on Duolingo ahead of our summer holiday fo Denmark. Admittedly I'm a languages teacher though, so I probably find that easier than most!

Moonlitwalk · 10/05/2024 06:30

Interesting- I've been to Italy several times and have not noticed this. I have noticed a large proportion of German tourists there but no special treatment for them. One thing you can do that will make a difference is to expect amazing treatment- once you start assuming you will be treated badly, you will. It's a self fulfilling prophecy and your brain will start looking for perceived slights to confirm this. It's called your reticular activating system (RAS).

If you go assuming that people love you and want the best for you I think you'll be surprised by how it will come true- its a real phenomenon and it subtly changes your body language and your facial expressions during interactions.

Itsrainingten · 10/05/2024 06:30

I've spent a LOT of time in Italy. My mum moved to Italy and married my stepdad (who is Italian) when I was a child. I stayed in the UK with my dad for the most part but spent every school holiday there. Everyone was friendly. Sometimes too friendly if I'm honest. I would feel a bit annoyed sometimes how random people would come and join our chat. I can speak decent Italian and people often want me to speak to hear my accent which is funny.
Maybe it depends where you go though? I did find one or two people in Rome a bit rude.
But the shorts thing? All the men wear shorts in my mum's town. Are they short shorts though?

SuuzeeeQ · 10/05/2024 06:26

I am Italian and live in England, when we go on holidays people are always friendly but I also speak the language and have kids with me. Most people love kids in Italy and are immediately more friendly/chatting about the kids. Maybe try and learn some small talk and greet people nicely when you enter a cafe/restaurant. Don’t just sit down and order waiter over.

I grew up in a very touristy area and most people actually don’t like the German tourists btw. So your observation is interesting.

Gogogowall · 10/05/2024 06:26

SoreFeets · 10/05/2024 06:18

That’s what I said to DH 😂

Because it’s true 😂

Oblomov24 · 10/05/2024 06:25

Blimey, that does sound bad, with such grumpy bad service.

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