Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Royal Mail have left item in bin, no card, its now gone to recycling!

41 replies

Realdeal1 · 08/05/2024 12:09

Hi - posting for traffic. What can i do about this? Royal Mail have left the parcel in the bin, and no card so i didnt know it was there. The bins have now been taken. Do i go back to sender about this or is it a RM issue? How can i get my money back?

OP posts:
QuestionableMouse · 08/05/2024 21:01

Lancrelady80 · 08/05/2024 20:44

All the above advice is correct. But I would put a complaint in to your local delivery office too - clearly that postie needs retraining!

Or providing with a clear safe space to drop the parcels. Get a parcel bin and ask them to use that!

StripeySoc · 08/05/2024 21:00

As for the OP

Where were you expecting them to leave your package

Did you make it clear and very very obvious to someone whose never been to your house in the dark or rain etc etc

How are they meant to know if you're not bothering to be at home

StripeySoc · 08/05/2024 20:59

Leave a sign saying please put item under or in this box please in a place someone can actually read the sign

StripeySoc · 08/05/2024 20:57

I do think that it must be really annoying for delivery drivers when people insist on getting items delivered knowing that they're not going to be home

I mean let's face it either be home or don't get items delivered when you're not going to be in

And if that's the case stop bloody complaining about it

theeyeofdoe · 08/05/2024 20:56

Seller legally is responsible for the item arriving. Contact them and get them to sort it out.

StripeySoc · 08/05/2024 20:54

Royal Mail where I live would never do that they just pop a note through the door saying they'll redeliver the next day and if that fails we have to collect from the local depot

Which is fine by me

Amazon will stick it in under my recycling bin by my front door not on the street or in a bin and tend to come later when someone's at home

Evri and whoever else tend to do what they want but manage the recycling bin most of the time

Lancrelady80 · 08/05/2024 20:44

All the above advice is correct. But I would put a complaint in to your local delivery office too - clearly that postie needs retraining!

Nw22 · 08/05/2024 19:46

All the delivery companies do that here. I’ve lost a few parcels and had some ruined by being out in the food waste bin

JanglyBeads · 08/05/2024 19:42

Yeah, couldn't believe it yesterday when I found my DD's Glossybox subscription box put into the grey bin on top of a nearly bursting food waste bag. Lovely.

Caroparo52 · 08/05/2024 13:37

You didn't receive it... not cour responsibility. Royal Mail cock up.

Mothership4two · 08/05/2024 13:16

Had similar a few years ago where our postie put parcels in our recycling bin. We had several go astray and were chasing up refunds, etc. I then found one in the bin (when it was quite full) and realised what had been happening. I couldn't believe someone would put a parcel in a bin.

The responsibility for it lies with the sender.

ButWhatAboutTheBees · 08/05/2024 12:36

It is the sender's responsibility to chase with RM

You contact them and tell them what happened and they should arrange a refund/replacement and go to RM to claim back

Annndwhyshouldicare · 08/05/2024 12:18

Sender should be able to offer a refund or replacement. Happened to me with something from sports direct. Evri courier put the item in my recycling bin which was on the bloody kerb side for collection. I saw the delivered email and a photo of my parcel in the bin on my lunch break, the bin had obviously been emptied by the time I got home. Sports direct sent me a replacement. You think it would be common sense that bins are not safe places.

Original poster
Realdeal1 · 08/05/2024 12:14

Mumof1andacat · 08/05/2024 12:12

How do you know the parcel was in bin if they didn't leave a card?

@Mumof1andacat i saw it just now on my ring doorbell footage. I never checked it before but checked with sender today who said it had shown as delivered. Then i frantically checked the footage and saw it had been placed in the bin.

OP posts:
Mumof1andacat · 08/05/2024 12:12

How do you know the parcel was in bin if they didn't leave a card?

theelectricnorth · 08/05/2024 12:12

You raise it with the sender and they will be able raise it with Royal Mail. It should all be covered as long as you have not set the bin as your 'safe place' in the past.

Swipe left for the next trending thread