Having to wait for everyone's lifts after work

I’d have been mortified if my father had infantilised me like that when I was a young adult.

Anyway, if he’s that bothered he can come by 11.30 and wait outside for her. Bet he won’t though 😀

Closing up a pub doesn't run like clockwork. On a quiet night you can be out 10 minutes after drinking up time, on a busy night it can be 40 minutes. Customers always try to drag the last drink out.

Have you actually read OP's posts? She can't tell them what time they will finish because it varies from day to day depending on how many customers are still there close to closing or even when closing.

When I worked in a shop customers were often a pain running in as we were actually closing the doors insisting that they urgently needed to buy a book! Customers in the shop were told 5 minutes before the shop closing time and then again at 2 minutes before closing time and yet often they would be casually sauntering around the shop when we were actually meant to be closed. I can well imagine how customers in a pub/restaurant are difficult to get rid of

I do the same job and would leave them outside if it was a regular occurrence. I’ve only ever had to stay past my shift time with customers not staff!

I read your thread earlier in the week but only getting a chance to reply now. I think you've done the right thing. My solution is that her lift (father?) arrives earlier and waits for her, rather than her waiting for him. Why is it OK for you to wait around for him to arrive, but not OK for him to wait?

The rude, guilt tripping one who refused to leave needs to be sacked. This role is clearly not working for her.

The entitlement and the disrespect is the problem here. The Dad sent a very angry text to your Manager stating you had locked her out! The 19yo adult with the adult job couldn’t possibly be expected to send her own work related text to the Manager?? Lol.

How long have you worked at this pub and have you encountered this issue before with other staff members?

You sound like a caring person, but you need to be more assertive or CFs will always think they can try it on with you.

If they’re women, then it’s their problem that mummy and daddy haven’t arrived yet

Yep. And they chose to work there.

These women need to step up and sort it out,

If we all got scared at night none of us would go anywhere.

If they hate hanging about they'll soon tell their parents. Stop babysitting them, Tell them to wait outside and go home.

Well it's personal choice as to what kind of boss you are and of course you wouldn't have to.

At 19, young people are often still learning the ways of adult life and how to behave in the workplace, and particularly communication skills.

Whilst it's obviously not a requirement, as an employer I'd probably choose to support them with that transition if they were still a bit immature, if I was able to.

It is effing unprofessional that you can't tell them what time their shift ends beforehand. Seems to me that you' d rather wait for half an hour after work than risk paying the two women for ten minutes when there isn't anything to do.

I cannot believe parents these days. Having a go at employers of a 19 year old as if there is a school style duty of care to look after her after hours. If a parent fails to collect a child, the school would call social services. Maybe you need to do the same. 🙄 I hope she is sacked for her rude behaviour. Do you have any power to do this? Can your manager be there next shift?

I hope that your manager sacks this employee due to aggression from her dad. The dad needs to arrive earlier and allow a possible max of 30mins or more (at the most) to collect his daughter. When my daughter worked at a venue in a countryside location I set a time 30mins after the finish time of the event. This worked well. I waited in a designated safe place we decided on.

This is exactly right. If they feel unsafe waiting alone then they need to take this up with the parents giving them rides. This is not your responsibility nor is it your manager’s

These are adults Maybe they should be driving themselves

This.

They are old enough to sort their own transport if they feel unsafe.

Don't wait with them again,

If she's scared then she needs to resolve that for herself and find a solution that doesn't inconvenience you. Her lift doesn't want to hang around waiting for her to finish yet it's okay for you to hang around waiting for them to arrive. Why is their time more important than yours? Whatever the weather if she isn't following instructions then she needs to be fired.

They're adults.
They need to sort out their own lifts in a timely manner or accept they'll be waiting outside on their own.

Well, the one who refused your direct order to vacate the building needs to be sacked. It's difficult to imagine that she's a good worker with that attitude.

The cheek of people expecting you to give up your personal time to chaperone two adults is unbelievable. I will be interested to hear what your manager does to address this issue.

Let their parents be the ones to wait around, unpaid, while they finish their shifts. Their parents should be arriving early and waiting for them - not you staying late.

Don't feel guilty about people who are treating you appallingly. Your boss needs to tell them to go outside at the end of their shift, and you should lock up when its the end of your shift. If they are that scared about waiting outside, they'll sort their lifts out properly, or they'll get a new job.

THEY ARE ADULTS

God as a teacher, I cannot stress enough how we have caused this with the over infantalisation of young people

That's true enough. But look at it the other way - she'll be easier to manage if you assert yourself. Presumably during her shift she has to take instructions from you sometimes?
I do think she won't last long though, I hope things get easier for you soon.

From her dad. At 19. She’s employed to work a shift, not she’s employing the pub to stay open for her to wait for a ride.