Imagine having a 1 star review you left online go viral

Taking a crying toddler outside to calm down, so you’re not disrupting everyone else’s meal, used to be called parenting.

This

I'd have taken my screaming child home personally, not expect to plow through a burger and fries/whatever whilst the poor thing yowled its head off.

Waitress has nothing to be proud of, but hey, if she thinks she has 🤣🤣🤣

I agree that the reviewer was wrong to name the member of staff.

It seems like a weird way to deal with conflict. If the review was funny it’d make more sense.

I completely agree.

I used to work in retail and refused to wear my name badge, I gave customers a different name if they asked.

Just because you work with the public, your privacy should still be respected.

Well having been on the recieving end I disagree. Why name her at all publicly? The review would have been the same with the words 'the waitress' rather than her name.

I wasn't even there when an incident occurred and I was then (wrongly - similar name but not mine) named in a review that called me a child hater and other derogatory things. There were comments on the review calling me all sorts and then I had people who'd read them commenting to my face negatively.
And yes I said "That wasn't me" to be met with "Of course you'd say that". Felt great that did, had to stop wearing my badge for a while and remove myself from FB for a while as people were tagging me and then I was getting directed insults.

It was nothing other than revenge for a colleague asking someone politely to stop their child running around (similar situation to here) and unfortunately that revenge was targeted at the wrong person and I was the one who had to deal with the concequences. So as I said, I disagree that no one is interested.

So no, I don't think people should be allowed to name staff online, names should be removed by the site if they're put on.

We’re all different. I think it’s an appalling way to test anyone.

Seems very defensive on the waitresses part, I'm mostly indifferent but if I was going to feel embarrassed for anyone then it's the waitress.

Not a single soul would be interested in a witch hunt over a google review on some random restaurant. If there is a witch hunt, she created it all by herself.

Don't bring babies to restaurant then, it's not like they're getting anything from the experience. It's pretty obvious they're going to cry at some point and pretty selfish. Just wait until they're a little older and can enjoy the interaction.

Trouble is some people are so entitled they don't think having a baby should interfere with their lives at all. Carry on regardless and fuck everyone else.

They haven’t been named so I can’t see how it’s embarrassing.

It’s a bit of a non story. I can see both sides - you should really take a baby who is incessantly crying out of a confined space with others. Equally it’s a bit hard hearted to say this to people in November. If she had a migraine, she should have been allowed to go home.

I once left a funny and scathing review that got shared all over Reddit and “front paged”.

Lots of people loved it but then also I got called a Karen about a thousand times.

The review is their opinion, it's what reviews are for.
However I do suspect the waitress wouldn't have done what she did if the reviewer hadn't named her - it looks like an attempt to humiliate, and even hospitality staff have a right to privacy. I don't think it should be allowed to publish names in reviews.
What happened wasn't dangerous or illegal, naming the waitress was punishment and she reacted by turning the tables a little.

Some people are too fond of trying to start an online witch hunt over stuff like this. It has real concequences for the people named past leaving somewhere you want to eat and being offended at being asked to consider others using the same space as you.

Jeez, just take the kid out of the restaurant to calm down. It's really not that difficult.

surely " saying to my manager that we should tell them to go into our heated terrace and calm the child down." as quoted in the review is not telling the family to sit outside to eat their meal, but to remove the child until it had calmed down.
Who wants to spend a meal sat next to someone else's screaming toddler?

I think it's a perfectly reasonable review. It doesn't sound like a family friendly restaurant and I would like to know that before going with children.
I have no idea why the waitress would print it on a t shirt it doesn't actually picture her in a good light.

I was out for lunch without my children last week. I was there for about 45 minutes - at the next table were two women with two toddlers. My god - they were so so so slow, several courses and of course toddlers are intermittently kicking off/screaming/banging bottles on the table. I do just think, having been there, if your child is kicking off you need to hurry up and leave/get food to go. Sitting there for a prolonged period and dragging out a meal is asking for trouble. I didn’t particularly want to sit next to a load of banging and crying for nearly an hour!

so I think good on the waitress!

How embarrassing for the waitress. I agree with the review.

Exactly. If a restaurant is child-unfriendly, own it and make it a feature of your business model 😂.

I wish someone would publish a list of non-child-friendly restaurants. I'd know exactly where to go.

People just like to be scandalised but they did ask the family to sit outside so a bit rude

And yet ruder to expect the other patrons to put up with a crying child! I have had kids but if I was a patron there at the time I definitely would have been Team Waitress rather than Team family fiction g crying child on everyone else.

A crying baby is annoying, but her reaction to it sounds immature and unprofessional.