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Original poster

No hot water in hotel - what discount?

39 replies

Wimbledonmum1985 · 05/05/2024 08:29

Staying in a hotel for the bank holiday. It’s very pleasant, albeit definitely not the five star it claims to be. Yesterday had a barely lukewarm shower but water was cold by time DH hopped in. No hot water at all now. I’ve just emerged from a freezing shower. Staff know and they had a handyman in yesterday to try and do something. Appears not to have worked at all. We leave tomorrow. What would you think would be reasonable to request as a deduction of the bill?

OP posts:
FanofLeaves · 05/05/2024 08:53

50% at a bare minimum. Maybe the offer of a free stay for a night in addition. They should have moved you to room that had hot water if it’s a problem in that room.

WhatDaPoint · 05/05/2024 08:49

What type of hotel? Is it a chain hotel or a boutique hotel? Was the £280 just for the room.

I think I'd expect 100% but 50% would be ok.

Or I'd ask for a credit for a free night at another time if that was suitable.

Not being able to have a hot shower is pretty bad.

PBandJ111 · 05/05/2024 08:49

50% per day with no hot water

welshycake · 05/05/2024 08:48

50% per morning you were unable to have a hot shower

neverknowinglyunreasonable · 05/05/2024 08:47

Oh no. Not this again. We had this recently with the poster who got an unrequested wake up call in an expensive swiss hotel.

I think you it is reasonable to complain and see what they offer. Other people will tell you that you are grabby and they have suffered far worse and kept a stiff upper lip.

NOTANUM · 05/05/2024 08:46

As it’s a 5 star, then I’d ask for a discount. Hot water is pretty basic.

If I was on a one night city break where the city was the main show and not the hotel, I probably wouldn’t.

BranchGold · 05/05/2024 08:45

Does the issue seem to be localised to a particular area/room of the hotel, or everywhere? I’d be expecting to get my room moved if it’s only an issue where I was.

BranchGold · 05/05/2024 08:44

£280 per night?

I’d be so annoyed!

ZipZapZoom · 05/05/2024 08:44

I'd expect a discount on the room of 50%.

It sounds like it's going to be a complicated fix if the engineer spent all day trying yesterday and couldn't get it sorted so I'd also be expecting them to be the ones offering the discount rather than the guests having to ask.

Original poster
Wimbledonmum1985 · 05/05/2024 08:43

TheFlis · 05/05/2024 08:30

How much did you pay for the room?

£280 which seems way too much for me (It wasn’t me who booked it!)

OP posts:
Lovepeaceunderstanding · 05/05/2024 08:37

This happened to me very recently in Florence and we were given a 25% discount which we thought reasonable.

TheTorturedPoetsDept · 05/05/2024 08:35

50% discount minimum.

mitogoshi · 05/05/2024 08:33

I'd be expecting 50% off the room cost but not a discount on any food costs, though in the form of a voucher not money back.

TheFlis · 05/05/2024 08:30

How much did you pay for the room?

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