Selfridges refusing to refund £875 shoes- help!

I’ve never spent £900 on a pair of shoes, but that doesn’t mean that OP deserves to be ripped off! This implies that she deserves it!

How is your opinion remotely relevant or helpful to the OP, though? She has already spent the money and now needs a refund. How much someone else paid for their wedding shoes has nothing to do with anything.

It's no more ridiculous than many other prices - £2 million on a small house in London, for example, when the same house in, say, north Wales might cost less than £150k. Things are worth what folk are prepared to pay for them.

With designer items, people are paying for the exclusivity - the fact that most people won't have the same shoes - the 'statement' that they can afford them. If they were reduced to £100 probably no one would buy them.

I wouldn't spend that much on shoes, but I might, if I had it to spare, spend it on original art, and £875 on a paint covered canvas is no more ridiculous, logically, than on some glued, stitched and polished leather.

I think it’s insane to pay that much for a pair of shoes that are so delicate that you have to wear them only on carpet - I wonder if it’s more money than sense, or just portraying that view but each to their own I suppose

And the point is 875 for a pair of shoes is effing ridiculous. And yes I know people are free to spend their money on what they wish but even so, 875.....

It's under the Replies tab because the tweet starts with @ selfridges

OP I'd try again with your problem first and then the @ tag at the end, then it should be visible on your timeline

I’d leave a suitably terrible Trustpilot review for Selfridges. Companies often respond to those.

Check on any of your insurance policies to see if you have legal advice included. If not join which legal it’s not tha5 expensive and may well be worth it as they got me mybmoney back on a “tailor” made recliner £1800 which didn’t suit my husband and the company refused to refund,

OP, I can't see your tweet to Selfies on their Twitter page (appreciate you may want to keep your identity secret), but if you want to share you tweet, you've got a thread of MN'ers ready to jump on it and like it and get you your money back

And?

I paid £40 for my wedding shoes !!

But even if you purchased on Paypal surely you have a bank or credit card attached? Or have you actually loaded money onto Paypal?

These red~soled shoes aren't really designed for walking in...One would need to ''Hover'', one's feet not making contact with the floor- or Heaven forbid.- a grubby pavement! 👠👠

So very true.
I looked on Ebay at second hand Hermes dog collars and was shocked at how tatty they look! My English leather saddler made £10 one has done thousands of miles in all weathers and still looks lovely. {Pic}

The Hermes ones? scratched and dry - and still hundreds of pounds! Insanity.

I would have expected better - seems the leather they use for the dog collars isn't great quality.

Hermes used to be a really high quality harness makers and saddlers.

I used to ride from Wimbledon Village years ago from Dog and Fox stables years ago to Wimbledon Common- lovely area.}

Go to the shop, take a picture of some other shoes in the same colour and send it back. Tell them this is how they arrived. Maybe a member of staff at your side has tried them on 🤷🏻‍♀️ worth a try at that price.

Did you pay by credit card? Can you dispute?

I know, and I think she will win this if she fights it. But I'm trying to help her keep calm because getting married is stressful enough as it is. If the worst comes to the worst, she can still get quite a lot of her money back
That's the worst case scenario.

My goodness that’s really shoddy of selfridges! They are not what they used to be. I will think twice before shopping there in the future.

It’s mostly the case even more so now that even designer brands aren’t the quality they were. But people like the prestige of a label and think they get a better quality item.

Since I was younger I rarely buy designer now. It’s interesting I was in Wimbledon village high street the other day (don’t go there much nowadays) and though they have expensive brands and boutiques there a few resale designer ones and eg Joseph (an old fave of mine) has long gone.

She doesn’t want to resell them. And take the hit if they sell for less than she paid for them. Why should she do this?

I think legally OP has a leg to stand on legally and Selfridges are pulling a fast one on her.

It's a definite design fault.
I have never heard of this, having red painted soles that mark so easily, but seems that they are well known for soles that wear away and mark easily.

I looked at Hermes dog collars out of interest- my saddler made my old Lurcher a beautiful laced bridle leather collar a few years back for £10 - the Hermes one?

£600...plain London Tan leather.

And dog shampoo? £70.

It's purely the name one is buying.

But even if OP walked in them round a carpeted floor a few times unless she was specifically told not to do this or they had a plastic covering on the sole then she’s tried them on in the usual way.

What do others do when trying them on in store? Not walk around in them at all?! Mind blown.

theres children starving, dragonfly first ask yourself what you can do to help them, not injecting such comments on a help forum, start a charity, collect in public, make a real difference, otherwise its just empty words