Selfridges refusing to refund £875 shoes- help!

I do, I don't.

But surely, if soles wear out after a few wears, this price is ridiculous. And also, if you spend that much on shoes, you would not buy online but want to try them in the shop to make sure they fit.

It's a bit pathetic when posters flame OPs for choosing to spend their money on something extravagant. I've no interest at all in brand clothing but I can understand that just because I'm not interested then that doesn't mean no one is.
I don't drink alcohol and I don't smoke so could pretend to be outraged and shocked whenever anyone orders a alcohol or smokes. People 'waste' money on all sorts of things.

It's not hard to fathom, surely? Some people have more money than others.

I’d hazard a guess and say you’ve never owned a pair of louboutin shoes. The moment you step foot outside, the red sole wears off.

OP - I would fight this and say the shoes arrived with you like that.

Aw that's great news OP, enjoy wearing them on your wedding day

But dear god those types coming on to boast that they wouldn't buy this or that are bloody frustrating, as that wasn't what you asked!

I would never buy something expensive on line. It's like the Elie Saab dresses you see popping up on Amazon - wtf buys these? 6k? 🙄

Thank fuck for MN I tell ya. Have a great wedding!!

Thank god you got a refund! But bloody hell this has put the fear of god into me regarding expensive purchases online. I guess the lesson is luxury items should be purchased in person!

Citizens Advice were really helpful when I had a problem returning something bought online. I spoke to a really knowledgable person who gave me great advice. Also, I think the onus is on the shop to prove that you caused the damage. But Citizens Advice can give you the relevant legislation to quote back at the shop if they are difficult.

dupes are acceptable. when you buy fakes though you are also probably unknowingly supporting sex trafficking prostitution drug dealing activities etc. it's funding crime

On your second picture, that damage looks quite obvious, How did you not notice they had been sent to you like that before you wore them?!

I agree up to a point. I remember getting fed up of all the videos a few years ago, when Anastasia Beverly Hills eyeshadow palettes were popular and people were happily buying the fake versions of dubious quality (they've found all sorts of disgusting things in fake makeup.) But then brands like Revolution and W7 who are reputable do dupe versions of high end makeup, but it doesn't have the same packaging, so isn't as desirable. I also got fed up of people telling me I should buy makeup off Wish/Shien/Temu (hell no,) as well as fake Pusheen and Harry Potter merch (absolutely not!)

Sorry just read your update great result!

Sorry not read through the entire thread but could you advise that you tried to return in store so they were inspected by a store assistant who advised they couldn’t return them but to send them back online and suggested an alternative pair which you purchased. Why would you do that if you wore these!

Excellent result! Just a shame you had all the hassle of that first!

That isn't the point, the point is that customer service shouldn't be so poor that all this is necessary. Not everyone lives near designer clothes shops, sometimes you need to buy something online and you should be able to do that with as much assurance as you would buying something in the bricks and mortar store.

Oh amazing!!!!!!! So chuffed!

Not going to lie though it has made me rethink shopping at selfridges.

Good look and congratulations with your wedding xxxx

I think if you are going to spend that much money on something, and are so easily going to decide you don't want it, you should buy it in the shop.

I wouldn't spend £90 on shoes/clothes online if I thought I might not like them, let alone £900.

Im glad @Shoedisastor got a refund but honestly this still dire customer service and it is totally pathetic that she had to email the CEO to get some basic customer service.

it so sad because selfridges was my absolute fave shop of all time but the customer service started to nose dive about a decade ago... i gave up after an incident in the YSL concession which was the lasy straw.

I cant even bring myself to give them my money now.

Absolutely FANTASTIC news OP! I'm afraid you really do have to fight for your rights these days, and an awful lot of us can't afford to write off that sort of money, so I'm over the moon to hear that you won.

Buying fakes is not cool tho.

Congratulations - what a relief!

actually, no - the Distance Selling Regulations apply for purchases made online which mandate the seller accepts returns for a certain period, albeit at the purchaser's expenses

in addition, the seller may have t&cs, contractually binding, more favourable than the purchaser's statutory entitlement

I’ve bought lots of stuff online at Selfridges and I’ve never had any problems with returns. I think you were unlucky, OP. I think the issue is that there will be some people who buy something, wear it to one event and then try to return it for a full refund which makes them question these things more, especially on a high ticket purchase. Absolutely not saying this is the case of the OP btw.

I know it does look like that doesn’t it! Honestly wore them about 5 times. The last time was to a wedding and the heels sunk into the garden several times while we were doing all the photos. They were absolutely destroyed by the end of the day. I took them to a cobbler to see if they could be restored but they said they were beyond repair! Will stick to my fakes outside now. My other genuine pair are now only worn at indoor events.