Crying and walking out of hairdresser

As a hairdresser I have to say this is absolutely awful. I would have bent over backwards to make sure it was as perfect as perfect can be. I know the girls I work with would too. I’m so sorry this happened. I would find yourself a local salon, that’s where you find the unexpected. Hairdressers with years of experience. I hope you are at least happy with what has been done xx

Why? She just needs to go to another hairdresser and use the money she saved this time.

I'm so sorry. I hope you feel brave enough to tell them what happened and get a refund.

My darling if you are any where near Bristol my now amazing friend (she became a friend three years ago when she started doing my hair - came recommended) and hairdresser runs a Salon attached to her house on the garden she does great cuts and colours - like in an out building / but she is the most fabulous colourist and nice person and I would gladly pay for your cut and colour. We also have great take away as and pubs near by- I so would love to treat you where you would NOT be ignored. Great pubs nearby too ?? She really is a wonderful hair dresser love her. Also know a fab hairdresser in a Norfolk who would not ignore you.

I’m so sorry this happened to you. I work with cancer patients and I know how much of a big deal this must have been for you. If your speech isn’t up to it, or more you want to conserve your energy for more important people, get your husband to call them and say how appalled you are at the lack of service you received/didn’t receive. I hope you find a decent hair salon who treat you with the respect and dignity you deserve and you feel a million dollars when you leave.

How awful and at a time when you must be feeling quite vulnerable. I absolutely hate going to the hairdresser I go maybe 2 or 3 times a year and dread it. I would rather go to the dentist

And as someone else said, It takes a lot of courage to walk out of somewhere even without your circumstances. Sorry it was so shit.

OP I think you did bloody well to turn up and I would think any decent person would be mortified when they realised what had happened. You were not unreasonable at all and I hope they do contact you instead of bury their heads in the sand.

Sorry you had a terrible experience and glad you had the courage to walk out. You might find it could work well for you to have a mobile stylist come to your home but either way I hope you get an apology from the salon and your hair done by someone who is considerate and makes you look a million dollars, sending hugs 🤗

Post your area and maybe some nice salon will offer to treat you how you deserve. X

You are clearly a very strong lady to have gone through all of this and are keeping going and breastfeeding, Wonder Woman in real life. You’re not unreasonable at all to be upset but remember how awesome you are and what you have overcome and try not to lament on today. Sometimes people are so busy with their own role and personal issues that they make silly mistakes, it wasn’t personal xx

Disgraceful and completely unacceptable. I am so sorry that you were put through that. You were completely right to leave, they should be ashamed of themselves. I really hope that you find a much nicer stylist with some manners next time. Good Luck X

What a terrible experience. Write a very strongly worded letter to the manager/owner ,tell them that you hope to hear how they plan in dealing with this issue and your discomfort and distress you felt. before you post your online review!

That's awful
I go to a male hairdresser who specialises in curly hair and I'm the only one in the salon when I go, full attention

He's even set up a private area where you can't be seen from the street and can have a female cut your hair

Good lord, @Calmondeck, that's absolutely awful. I can't believe they did that. It would be shocking customer service in any circumstances but they knew this was a big deal for you. I'd be naming and shaming them everywhere I could think of.

That’s totally unprofessional!
I would be going on Trustpilot & giving them a bad review!
I hope you’re ok? Having one’s hair done is a special occasion and usually a relaxing experience, but the service they ‘offered’ you is appalling
all the best for your recovery x

Anyone would be annoyed or upset at this awful experience. I’m a man, paid £10 for my last haircut, and got treated well.

This was totally unacceptable and I’m so sorry you had such a terrible experience. I have been working in the hairdressing industry for 25 years and would be absolutely appalled if this happened to anyone at my salon. Some salons have terribly tight time slot columns which is both unfair to the clients and usually poorly paid stylists …BUT there’s absolutely no excuse for the awful customer care you received , this was totally unacceptable and horrendous and if this was my salon I would definitely appreciate being told what had happened so that it wouldn’t happen again. If we have a bad experience in life we tend to tell far more people about that than a good experience so for a business it’s a fast track to getting a bad reputation. I’m so so sorry for you xx

I am so sorry. I’m just repeating what others have said above about the higher-end places, but your post really struck a nerve with me as I’ve been through similar (minus the brain surgery. You sound incredible tbh). I just want to share to say I know how you feel. I booked a posh place as a treat, but didn’t like the colour they did so they fixed it for free a few days later. HOWEVER I was treated appallingly: they said ‘blow drying is not included as it’s a correction’ and I was left with the option of walking out with soaking wet hair, or to dry it myself in their salon. I chose the latter and was given a hairdryer and in front of all these other customers had to try and do my own blow dry, which I am terrible at. I was fighting back tears. It was so obvious that they felt I didn’t matter - this place has lots of wealthy and very well-known clients and they would not have been made to do this, correction or not.
I now have a lovely, much cheaper hairdresser based in London Victoria if that’s at all useful - please PM me. Xx

OMG, I am so sorry to hear how you were treated. That is absolutely disgraceful behaviour, and would be so to anyone who had an appointment there. But they should have made doubly sure that you received extra special care, assistance and service, especially as they were aware of your special circumstances beforehand. They should have allocated a member of their staff to ensure that your experience at that salon was 100% perfect.
i am not sure what your current position is with regards to this salon, but when you feel able to, I would phone and ask to speak to the manager or owner of the hairdressers and explain that you chose to go to them after extensive online research as you felt that you would receive the highest level of customer service and care that you so rightly deserve. I am so very sorry to hear that you have had such a bad time health wise recently, I really do sympathise as I too have had cancer and necrosis of my hip.
You really should have received a much much better service and I am so sorry that you ended up crying over what should have been a muncher nicer experience for you. If you yourself feel unable to call and speak to the hairdressers, could you husband, family member or friend call on your behalf with you with them so you can hear what is said. In my own opinion if I owned the business, I would be phoning or visiting you personally to apologise with the largest bouquet, bottle of something and chocolates together with a voucher or vouchers for complementary hair treatments until your hair is back to how you want it and I would ensure that every time you visited you would be treated like a Princess along with all of the other customers.that visit.
you definitely did not receive anywhere near good customer service and a business will not survive being run so badly and by treating customers with no care.
whatever happens with that hairdressers, don’t give up, there are lots of really good hair dressers and lots of lovely people out there who will look after you with the care that you deserve.
Sending big hugs and big love to you and yours and hope your health improves every day. xxxxx

Sorry x

I’m so sore this happened to you OP !
Don’t let this slide x

What an effing awful experience. Complain to the Hairdressing Federation , Head Office of this Salon and your local radio station.

Absolutely disgusting

So sorry to hear this happened to you! It’s appalling behaviour on their part. I would absolutely write to them (or call if you’re up to it) and let them know how awful your experience was and ask what they plan to do to rectify the situation. Write it all down so you have it in front of you to refer to and ask to speak to / contact details of the manager. My first haircut during and then after chemotherapy were really emotional ones and I was so lucky that my hairdresser made them such gentle experiences. Get in touch with the salon again, if they’re any good they’ll fall over themselves to make sure your experience doesn’t happen again. (For the more cynical, they won’t want you going to social media or the press). Good luck! We’re all rooting for you.