Crying and walking out of hairdresser

That salon needs to offer you free hair treatment for a year as an apology!! If it was me, I couldn't go back there though. Congratulations on your recovery and on your baby. I really hope you get the well deserved hairstyle, you brave lady! ❤

Absolutely appalling, what a horribly traumatic thing to happen..I agree you should ask them to refund your babysitting costs and if you have the strength I'd approach your local newspaper with the story if they don't offer you a free haircut (at least!)youre no way being unreasonable, good luck with everything and especially your recovery.

So, what happened during the remaining two hours you were there? Did you actually get your hair cut? I'm assuming you did. Was there an apology for keeping you waiting for so long?

I am wondering if this comes under the 'Sale of Goods and Services Act' in UK, though perhaps that is only if you pay up front, or give your card for a deposit.

You could seek help from Citizens Advice, who filter for the Trading Standards.

@Calmondeck
I’m so sorry they treated you so badly.
I am a hairdresser and I have a client in a similar situation, unfortunately she never regained her speech apart from a few words, before her first appointment with me her SIL explained the situation so I booked her in with no other clients for her first appointment, she had saved photos on her phone and we have established a great way of communicating, I never have more than one other client there while she is there and I always make sure it’s not someone who will try to ask her questions or engage her in conversation because I know she’s not comfortable with that.

I work for myself, by myself. I think you would get much better treatment from
someone who does the same. I care more than the bigger, busier salons. I want people to be happy and comfortable and want to come back. I hope you hear from them but I wouldn’t return. Find a small
place. They will appreciate you more and treat you better.

Oh my god op this is an utter disgrace. I am so sorry to read this. If it was me when feeling stronger I would do an absolutely devastating google review and submit a formal complaint to the hairdressing professional body. Outrageous. Name and shame?

You poor love. 100% you were not unreasonable. That salon needs to make you a huge apology, and I would totally understand if you didn't want to set foot in there again.

I have a neurological condition that can affect my speech. Especially if cold, or upset. So I really feel for you there as well and can totally relate.

Hope you get a lovely new 'do soon- and spoilt like the queen you are. And FWIW, I used to be a hairdresser and have dealt with quite a few clients who've had brain surgery- good to make the salon aware, if it may affect your comfort, but I can assure you that they will have seen all sorts of scalps with all manner of protrusions, cysts, misshapen skulls etc. When you feel up to going to have it done, I'm sure you will have a lovely positive experience. Sending all good wishes to you!

Ahhh you are totally not BU but I pressed the wrong button, I’m so sorry. You totally deserved better treatment than that and I’m sorry it wasn’t as you had expected

In fact if you can share rough location I'm
Sure we could find a hairdresser on here to help and make you feel as amazing as you are

If you tell me the salon details on a DM I'll contact them for you and tell them why they should be deeply ashamed of themselves

OP I am so sorry to hear about your brain surgery and sending you best wishes on your road to recovery.
What an awful time experienced in that hair salon.
Everyone should have been briefed and should have made you feel so special.

A few years ago I lost my hair due to chemo.
I really struggled with it and just wanted my hair back to normal.
I always had hair just past my shoulders so it took a couple of years or so to grow back.
I decided no cuts or colour till I had the length right.
So I booked my friend who is a mobile hairdresser.
Lovely cut and colour and I was so happy.

My awful next door neighbour has the habit of appearing when I am talking to someone...she blanks me and starts a conversation with whoever.
So I am outside chatting to my friend and saying goodbye when the bloody neighbour appeared and did her usual trick.
I came in and slammed the door,talk about having my bubble burst.

Letter to local newspaper.

That's disgusting service, even more so with them knowing your personal circumstances.

You most definitely ARE NOT being unreasonable and you should complain to them AND leave them negative reviews on Google and Trustpilot etc.

I hope you didn't pay these fools either.

It is weird how people view disabilities. I am sad for the OP. It isn't right, and they should be told right away. They are actually breaking the law. They discriminated against you, and that is wrong.

I fell one day and no one helped until I pulled back my coat and showed my splint.

Has the salon got a facebook page , Name and shame , and make a proper complaint on their page

I am so sorry, that this happened to you. It really upset me to read this. I hope that they apologise to you and offer you a free haircut. Your ds sounds adorable. You have a wonderful dh too. 💐💐💐

@Houseinawood What an absolutely lovely post! How kind!

I’d love to hear the 4% of Mumsnetters reason for voting that OP wbu… maybe those people didn’t read the OP & only the title

This is appalling. Did you pay anything? I hope not!! I think you need to spend a little time putting a complaint into writing and on Monday email it across to the salon boss.

If I am kept waiting too long I ask them how long they expect to be because I need to make a decision about whether to stay or not. I can’t stand it when I’m left to sit with wet hair either. I avoid chains too as I find the smaller salons give a better service.

I had a similar experience in a "designer" hair salon. My friend and I thought we'd treat ourselves to highlights and cuts in an expensive place thinking it would be a really high quality. But in reality they were busy as hell, and we spend most of the time just sitting around waiting for someone to come back and do something. There was a bride-to-be in getting something done and everyone's attention seemed to be on her. She got VIP treatment at least. No other customers seemed to be bothered by it though, so maybe this is just normal for that type of place. Very disappointing experience. I don't blame you for walking out. I was too weak to do that.

I hope you didn't pay for a blow dry?!

This is not a ‘first world problem’ . You have had a very serious health condition, that you made them aware of, and this was a very important experience for you. Please don’t underestimate your trauma. And the hairdressers should be bloody ashamed of themselves! You should have been given red carpet treatment. I am so, so sorry that you were put through this, you are absolutely worth so much more xxx sending love and strength xxx

They absolutely should contact you and rebook and do your hair for free.

If you live in north west london I will go
there on your behalf and sort them out!