Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be really funking fed up of the shit train services in this country

262 replies

Medschoolmum · 26/04/2024 08:26

I paid £170 for an advance ticket for a trip into London this morning. Journey of around 1.5 hours. Booked a seat with a table so that I can work on the train. Got up 45 mins earlier than usual to get to the station on time. Parked at the station for an exorbitant sum. Arrive to be told that train is delayed by 22 mins. Annoying, but OK, I have built in additional time. Not a massive issue.

After waiting for 10 mins, they announce that the train is cancelled. Not stopping at my station because they are running late. (This is not some tiny village station with one person on the platform BTW- it is a substantial sized station with loads of people waiting for that train.

We are informed that the next train will depart half an hour after the original scheduled train. This will mean that I'm a bit tight on time but should just about make it to my meeting on time. This is why you build in a buffer zone, right?

So now the next train is delayed as well, who knows when or if it will arrive. When I finally manage to get on the train, it's clearly going to be heaving. No chance I'll get a seat. And in the meantime, I'm still sitting here in a dingy waiting room drinking crap coffee.

The last time I took a train was around 10 days ago. That one was also cancelled for a different reason. I was delayed by around 40 mins.

I know I can claim back the ticket cost etc, but how on earth do they get away with charging such extortionate prices for such ridiculously unreliable services? I used to live overseas in a country where the trains were much cheaper, cleaner and ran like clockwork. Why are we so incapable of doing the same?

I'm not convinced that nationalising them is going to fix the problem either... the days of British Rail weren't exactly much better.

I am so fed up of this shit show.

OP posts:
Thread gallery
5
ArseInTheCoOpWindow · 27/04/2024 21:18

IDoNotConsentToAstonResearch · 27/04/2024 20:56

The roads aren’t significantly worse than they were 5 years ago though whilst the trains have deteriorated dramatically.

Except the huge pothole problems.

Allfur · 27/04/2024 21:10

IDoNotConsentToAstonResearch · 27/04/2024 20:56

The roads aren’t significantly worse than they were 5 years ago though whilst the trains have deteriorated dramatically.

I have had far more problems on roads than railway tracks in my travels over the years

IDoNotConsentToAstonResearch · 27/04/2024 20:56

Allfur · 27/04/2024 20:46

As if the roads are any better, who hasn't sat for hours on a motorway

The roads aren’t significantly worse than they were 5 years ago though whilst the trains have deteriorated dramatically.

twilightcafe · 27/04/2024 20:56

jeaux90 · 27/04/2024 08:45

I struggle with this, I don't have the same experience on the Chiltern line. It's really reliable, I can always get a seat and not ridiculous pricing.

However I travel for work a lot and across Europe the trains are good and cheap. The Dutch are particularly good.

You are v fortunate. This is no longer my experience of Chiltern.
Short carriage-trains during rush hour from Birmingham to London. So even if you can manage to get on the train (and forget about it if you have luggage), chances are you'll be standing up all the way to London if you try to get on past Warwick. The service is often no better at the weekends.

Turns out that Chiltern were fantastic when they were bidding for the franchise renewal. Once the Govt handed the franchise on a plate back to them, lo and behold - the service deteriorated.

Ticket prices have soared. An off-peak return to London from Banbury cost £16 return with a railcard in 2014. Now it costs £25.50.

BarbarasRhabarberBar · 27/04/2024 20:55

Just read this out to DP. He's fuming for you and telling me about his last three train rides with vigour! I was with him so I already know but now you know some people feel strongly!

We've had some real shitty journeys also crammed in like sardines or missed our connection due to lateness and had to wait. Before all the recent strikes etc we once waited for a train which arrived but couldn't depart as there was no one to drive it. Driver hadn't turned up for his shift. They didn't know this until the train arrived. I don't know how they can be so disorganised.

Allfur · 27/04/2024 20:46

As if the roads are any better, who hasn't sat for hours on a motorway

IDoNotConsentToAstonResearch · 27/04/2024 20:42

Notamum12345577 · 27/04/2024 20:05

If the last train home is cancelled the train company will (has to) supply alternative transport. Usually rail replacement buses, if there is only a few passengers they will pay for taxis.

If you can find someone from the relevant train company.

RandomMess · 27/04/2024 20:33

@Notamum12345577 yes they are supposed to but who wants to wait 2/3 hours waiting for the taxi and in more than one occasion my DDs were told to get the 5am train instead 🤬

99victoria · 27/04/2024 20:08

We've just returned from Norway - we did our whole trip by train. Oh what a breath of fresh air it was
The trains departed and arrived on time. We booked on the app and got update texts if the departure or arrival platform was changed! The trains were clean, every train ticket booked came with a reserved seat, we had reclining chairs, a table and free coffee. The windows were clean enough to take photos through 😂
The final leg of our trip from Bergen to Oslo was about 500km and took 7 hours and our tickets were about £60 each!

Notamum12345577 · 27/04/2024 20:05

RandomMess · 26/04/2024 08:55

I live in NW we have 3 different train companies.

You hear complaints nationally about Avanti, that's our best provider 😂

They all charge different fares and to have to pay a higher price to travel on any train which you are forced to do because of all the delays and cancellations.

No one dares get the "last train home" so you go for the 3rd last train home which means you can't go to any concerts or similar without driving so they reduce the late services further 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

If the last train home is cancelled the train company will (has to) supply alternative transport. Usually rail replacement buses, if there is only a few passengers they will pay for taxis.

HangingOver · 27/04/2024 20:01

I don't understand how they make any money... I've had all of at my (massive) fares from London to the South West refunded by at least 50% every time I've used it in the past year because they're ALWAYS late.

DdraigGoch · 27/04/2024 19:57

Well I was about to post saying that everything I'd been on for the last couple of days has been on time. Then a pheasant got stuck in the points.

JadeSheep · 27/04/2024 17:46

@InTheUpsideDownToday

Yeah not a MN rule but seems to be an etiquette one. I never knew about it until a couple of threads were started asking why some people quoted the OP since we're all replying to the OP anyway, and quoting creates a needlessly long thread.

So when I saw you'd done it I realized that's what everyone is talking about.

InTheUpsideDownToday · 27/04/2024 17:35

I wasn't aware that was a rule?
@JadeSheep

Maddy70 · 27/04/2024 17:31

I live in a country with a nationalised rail service. Its not perfect but the trains are clean frequent and largely on time and CHEAP

Vote carefully

TobaccoFlower · 27/04/2024 17:28

People sometimes do it without thinking as they're used to quoting people they're replying to.

JadeSheep · 27/04/2024 17:04

InTheUpsideDownToday · 26/04/2024 09:04

And they want people to stop working remotely and work from the office instead...

The trains are definitely shit, you are most definitely not being unreasonable. My son's train is cancelled all the bloody time.

Labour is planning to renationalise which will hopefully improve things as more money will be put back in instead of going to shareholders.

And to all the 'What about British Rail' people who will no doubt comment, well it was starved of money so of course it was going to fail.

Just curious, but why did you quote the OP? Usually the quote function is to quote other commenters other than the OP

MrsCarson · 27/04/2024 16:49

IDoNotConsentToAstonResearch · 26/04/2024 19:23

My 87 year old mother in law has given up going anywhere because she needs passenger assistance and it’s all fine if everything is the right trains but they’re so often cancelled and connections missed and then the help simply evaporates, it doesn’t get shifted to whatever service she ends up on even though with the ease of communication these days it would be entirely possible.

I don't blame her. My mother ended up driving down to London one year (she may have been 78/79 at the time) as the trains were so unreliable. Luckily she was a very good and confident driver and has no problem going long distance. She finally gave up driving this week at 85. I doubt she'll be off to London ever again. She's missing her car already. I am now a taxi.

socks1107 · 27/04/2024 15:37

I'm currently waiting for a train. Delayed!

DdraigGoch · 27/04/2024 11:26

PrincessTeaSet · 27/04/2024 07:38

Yes... It's partly that and partly the infrastructure is all Victorian and has had minimal investment. Similar to lots of other areas such as water and sewerage.

The only thing governments in this country don't mind spending on is roads. For some reason they have an unlimited pot for huge subsidising of private car journeys. (Of course there's no money for adding a cycle way at a fraction of the cost though.)

Just look at the hideous amount of money being redirected from HS2 to potholes. It was too much to justify on railways but fine to spend on roads. I mean even if they decided HS2 was a goer (due to inability to complete due to corruption) they could at least have spent it on other urgently needed railway upgrades

They even boasted that the money they nicked from Manchester's railway was to be used to fill London's potholes. The nerve of them to brand it "Network North", they wouldn't be able to name anywhere past Watford Junction, let alone the Watford Gap. Quite apart from the fact that they are using capital funds for what should be routine maintenance, a practice that would land other bodies in trouble.

The main reason why HS2 costs ballooned beyond what would be reasonable when considering the specific challenges of the route (higher population density than comparable European schemes etc.) is that the contracts were let on a "cost plus" basis, which meant that the contractors had no incentive to keep a lid on expenditure. Hopefully the attempt by Andy Burnham and Andy Street (refreshing to see cross-party cooperation) to resurrect it using private finance will be better managed.

To be really funking fed up of the shit train services in this country
Allfur · 27/04/2024 10:04

EnthENd · 26/04/2024 23:49

Contrary to other answers. I commute by rail 90% of the time and usually arrive on time or maybe 5 minutes late. I had a bad couple of weeks in the winter with storm-related delays, but weather can affect the roads too. The last month the only problem was no trains on the strike day.

Cost, well that’s still a bit shit, it shouldn’t cost one person more to get the train than to buy fuel to drive, and it does. But if I factored in the increased maintenance and insurance cost from the extra mileage that would close the gap. Anyway I don’t like driving at 730 am.

Agree, owning and running is car is not cheap or necessarily cheaper overall

jeaux90 · 27/04/2024 09:53

@RampantIvy sensible of your DD and honestly I think coach services now offer better coverage and value

IDoNotConsentToAstonResearch · 27/04/2024 09:35

RampantIvy · 27/04/2024 08:54

You're lucky @jeaux90.
TBH the shocking train service might influence where DD goes for a post grad degree.

That’s not unreasonable of your dd, transport is a necessity not a nice to have.
It’s not just annoying, it is fucking our economy. Every time a service worsens to the point where it becomes impossible to use it to get to work that’s a whole load of job opportunities that are taken away from people and a whole load of potential staff that businesses lose.
The government wants to get people off benefits and back to work- a functioning transport system is one of the necessities for this that they seem to have forgotten about.

RampantIvy · 27/04/2024 08:54

You're lucky @jeaux90.
TBH the shocking train service might influence where DD goes for a post grad degree.

jeaux90 · 27/04/2024 08:45

I struggle with this, I don't have the same experience on the Chiltern line. It's really reliable, I can always get a seat and not ridiculous pricing.

However I travel for work a lot and across Europe the trains are good and cheap. The Dutch are particularly good.

Swipe left for the next trending thread