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AIBU?

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Unhappy the removals company starts the clock as they leave their depot

33 replies

twinnies1987 · 25/04/2024 13:45

Our removals company are charging by the hour. They've charged us the time from leaving their depot to getting to our house. I feel this is really cheeky, AIBU?

...Especially given they were just moving furniture around the house / didn't need their van. I don't think I've ever had a job that pays an hourly wage where the clock started when I left home?!

We live in a small place and I do need them to come back and move all the furniture back again after our building work is complete, but still...

OP posts:
user73 · 25/04/2024 13:54

YABU. Thats the time they start working on your job

thanKyouaIMee · 25/04/2024 13:54

My company pays for my travel time when I'm leaving my normal place of work (e.g their depot) to go to a site visit (e.g your home).

They can't work or earn money in the time they're travelling to you, to work for you, so this time needs to be paid for.

Rocknrolla21 · 25/04/2024 13:53

RawBloomers · 25/04/2024 13:48

They aren’t charging you from leaving home, they’re charging you from leaving their work place. All the movers coming to your house will need to be paid from their start time at the depot.

This. They’re leaving the depot, where they work from. Not their home. It isn’t that hard to get your head around is it?

SunshineSky81 · 25/04/2024 13:51

Of course you are being unreasonable. You are hiring them and need to pay for the time they spend on your job, and that would include travel time to your location

ChiefEverythingOfficer · 25/04/2024 13:50

Very normal. All removalists I have ever dealt with do this. Did you not check the Ts and Cs prior?

RawBloomers · 25/04/2024 13:48

They aren’t charging you from leaving home, they’re charging you from leaving their work place. All the movers coming to your house will need to be paid from their start time at the depot.

Caroparo52 · 25/04/2024 13:48

Did you know this was the charging policy? Hopefully you did your homework and shopped around...and therefore chose this local company based on travel their inclusive price...

Pottedpalm · 25/04/2024 13:48

Well that’s when they started work on your ‘job’ , so
you are being unreasonable .