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Original poster

Ocado crap when ill

42 replies

Falsedawn · 25/04/2024 10:29

I had an op last Xmas and ordered ocado.

I made it downstairs 6am to open door. They put the bags on the doormat just inside, so I could not close door and it was less than freezing outside.

Man was an utter cock and refused to move the bags so I ended up having to wake my 9 yo son to help.

Anyway, I've just left hospital again and need a delivery - is any supermarket kind and will bring to the kitchen?

OP posts:
Challengedbutenlightened · 25/04/2024 11:23

Ocado have always asked me where I want my shopping brought to…they are much better than anyone else and example: Easter weekend I ordered half a leg of lamb only to find it wasn’t receipted - no bother from me I’ll use my chicken instead they sent me a £25 voucher for the inconvenience. I then get a call to say the actually found my lamb and they would deliver it within the next couple of hours no charge for the delivery or lamb. it was the area manager on an Easter Sunday, it turned out to be a £33 whole leg of lamb and I kept the voucher.

i think you had bad luck OP

Talipesmum · 25/04/2024 11:14

I’ve never needed anyone to bring the shopping in for me but if your last experience was a 6am Xmas time delivery, the driver may have been particularly stressed and over stretched, so trying again at a more humane time of day at a less busy time may have better results.

Sainsbury’s stuff arrives in big crates so that might be harder for you if they do refuse to come in. My MIL has a Sainsbury’s delivery and they bring the crates into the room for her but it’s only a few steps into the room and she’s a tiny bird like 87 year old so it’s really obvious she needs help.

Maglian · 25/04/2024 11:14

Ocado are by far the best for this IME. I think you just got really unlucky.

XiCi · 25/04/2024 11:10

Ocado have always asked where I'd like the bags so I think you must have been really unlucky. Definitely order from somewhere that packs in bags- ocado, waitrose, morrisons. The others you have to unpack every item yourself from a crate and its a pita at the best of times never mind after an operation

Flossflower · 25/04/2024 11:10

I have been using Ocado for over 10 years. They always put the bags inside the door as that is where I ask them to put them.
Why on earth are you choosing to get your shopping at 6am. They have hourly slots. In 10 years they have delivered outside the hour about a dozen times. Once they notified me that they were running about an hour late and I rang them up because I was going out. They rang the driver and he rearranged so they delivered to me out of turn.

Remagirl · 25/04/2024 11:08

Tescos will bring it in. Ours are great and were brilliant when I was in a similar position.

Dbirk · 25/04/2024 11:02

Ocado always brings them in for us. I think you've had bad luck.

ringoffiire · 25/04/2024 11:01

Waitrose are the best by far.

PhilosophicalCheeseSandwich · 25/04/2024 10:48

Tesco drivers sometimes offer, but I never take them up on it. So at least you know they're allowed to.

I think you can put a note on your order for the driver too, if you wanted to give them advance notice of your need.

Bumblingbee101 · 25/04/2024 10:46

Sainsburys are great :)

OpusGiemuJavlo · 25/04/2024 10:45

Sainsburys and waitrose will gladly bring into the kitchen.

If you contact ocado customer services they may be able to arrange a delivery into the kitchen. this article describes that they were trialling a roll-out of delivery beyond the front door in December 2022.

gkdf · 25/04/2024 10:40

Waitrose will bring into your kitchen/place of choice. They had stopped during covid but they'll come in again now.

ButItHasCheese · 25/04/2024 10:38

I thought post covid it was standard to leave at the door (unless the driver felt obliging?)

BobbyBiscuits · 25/04/2024 10:34

Tesco always bring it in and semi put it away for my mum. Sainsbury's man brought them in, but laughed when she tried to direct him as to where they go. So they all went on the table.
I've never ordered a big order from ocado but their fish and meat were both rotten once!

Merrow · 25/04/2024 10:33

And having seen the reply above, maybe I've just not had luck with drivers!

Merrow · 25/04/2024 10:31

I don't think they're allowed to to be honest. I've had drivers be very apologetic about it as I've often opened the door while holding a sleeping baby, but I can understand why it's safer for everyone involved that the driver stays outside the house.

Skiphopbump · 25/04/2024 10:31

I’ve been getting Ocado for years and they always ask where I want the shopping. Sounds like you were unfortunate with your driver.