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AIBU?

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Shop not taking responsibility for faulty stock, how is this OK?

89 replies

VapeProblem1 · 18/04/2024 15:52

A vape shop opened near my house about 5 months ago which was great as there isn't another nearby and it works out cheaper than buying from a newsagets as they do a '4 for £16' deal which sees me through the week.

Every so often one of the vapes would be faulty so I'd return it to the shop and let them know. The guy would reluctantly replace it but explain that he can't really keep doing so (?) as though he's doing me a favour.

He said he'd spoken to his boss and the boss said it's impossible that theres anything wrong with them as only '5 out of every 10,000' are faulty. Neither of the men vape so I don't know how they've reached that conclusion but I can assure you it's wrong and I'm not a dishonest person nor somebody who is so hard up I have to lie to get free nicotine.

Apparently the boss said in future they will only exchange a faulty one if I open it in the shop and test it there and then. I'm not sure how he expects that to work when I buy for the week ahead..

Anyway, the vapes being faulty is becoming a much more frequent thing. Two out of the 4 I've bought this week do not work and the shop has made clear that they will no longer replace them so I'm not going to give them any more of my custom and will instead buy them online.

I'm just really annoyed about their stance and how it has been squared as a 'me' problem. Apparently nobody else has complained 🤔

AIBU?

I'm not interested in quitting vaping at the moment. I have used it to quit smoking cigarettes and will stop in my own time or when it is banned. I buy disposable ones and recycle them accordingly so can we please not make it a vape bashing thread 🙂

OP posts:
shoppingshamed · 18/04/2024 16:05

RedToothBrush · 18/04/2024 16:02

Well you will just have to suck it up then. As I said per my post.

The issue is vapes are generally made cheaply in China who are not known for their quality control.

HTH.

But that doesn't mean the retailer can sell them and the shrug their shoulders if customers have wasted money, consumer protection surely still applies

We doesnt have laws that have (but doesn't apply to cheap Chinese shit) as part of the name

Bumblebeeinatree · 18/04/2024 16:05

Report to trading standards?

VapeProblem1 · 18/04/2024 16:04

RedToothBrush · 18/04/2024 16:02

Well you will just have to suck it up then. As I said per my post.

The issue is vapes are generally made cheaply in China who are not known for their quality control.

HTH.

Right so it's OK for a shop to sell faulty items and take no responsibility for what they sell. Got it. What a bizarre take.

OP posts:
Bumblebeeinatree · 18/04/2024 16:03

They may not be the genuine product, in which case they may be dangerous so stop using them.

GladysHeeler · 18/04/2024 16:03

Can you try a different brand? Are some better quality or more regulated than others?

RedToothBrush · 18/04/2024 16:02

VapeProblem1 · 18/04/2024 16:00

I've already covered this in my OP. I'm not getting into a discussion about quitting.

Well you will just have to suck it up then. As I said per my post.

The issue is vapes are generally made cheaply in China who are not known for their quality control.

HTH.

VapeProblem1 · 18/04/2024 16:01

fieldsofbutterflies · 18/04/2024 16:00

If they're genuinely faulty, what's the issue with you testing them all out when you buy them? I see their point, to be honest.

When I worked in retail, we had a serial "returner" and she cost us a fortune in time, refunds and lost sales.

I don't smoke 4 vapes at the same time. I use them throughout the week. I work long hours and can't just nip to their shop when I want to open one.

OP posts:
DeltaAlphaDelta79 · 18/04/2024 16:01

Its not on and as your purchase is from the shop then they have a responsibility to exchange if they are faulty. They are probably buying dodgy stock and telling you no one else is complaining.

If you are going elsewhere now I would probably just put it down to experience but I'd definitely be in there complaining if something I had bought was not working. Lots of shops I have found recently try to avoid dealing with faulty stock and incorrectly referring back to the manufacturers.

VapeProblem1 · 18/04/2024 16:00

RedToothBrush · 18/04/2024 15:59

Stop vaping.

Problem solved.

Otherwise involve trading standards, at which point your vape dealer will probably close down and this will help you give up vaping this way.

Otherwise you'll just have to suck it up. Literally.

I've already covered this in my OP. I'm not getting into a discussion about quitting.

OP posts:
RedToothBrush · 18/04/2024 16:00

YABU.

Cos vaping.

fieldsofbutterflies · 18/04/2024 16:00

If they're genuinely faulty, what's the issue with you testing them all out when you buy them? I see their point, to be honest.

When I worked in retail, we had a serial "returner" and she cost us a fortune in time, refunds and lost sales.

VapeProblem1 · 18/04/2024 15:59

Elle087 · 18/04/2024 15:56

Well if you are the only one complaining about faulty vapes you have to admit it's odd that you are getting so many

I don't believe I am, but if I am then it's going to be because nobody else can be bothered to or are buying different vapes.

They stock multiple brands but I stick to one particular one and get the same flavours all of the time.

OP posts:
RedToothBrush · 18/04/2024 15:59

Stop vaping.

Problem solved.

Otherwise involve trading standards, at which point your vape dealer will probably close down and this will help you give up vaping this way.

Otherwise you'll just have to suck it up. Literally.

Elle087 · 18/04/2024 15:56

Well if you are the only one complaining about faulty vapes you have to admit it's odd that you are getting so many