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Alcohol in pudding not clearly displayed

608 replies

Purpledefector · 17/04/2024 06:49

I need a bit of a reality check - prefacing to say I'm 2.5 years sober - and not sure if this is clouding my judgement a bit.

I bought a dine in meal in Sainsbury's and the pudding was ' chocolate hazelnut pots' ' sponge biscuit layered with creamy chocolate hazelnut mascarpone and topped with hazelnuts and chocolate shavings'.

When I started to eat it I immediately noticed the very obvious taste of alcohol. Went and checked the packaging and listed within the ingredients was 'alcohol' but this wasn't mentioned or hinted at anywhere else on the product - in the picture or the describing words.

I was really surprised by this lack of transparency. Sainsbury's responded to my complaint really quickly - offered me a £10 gift card and said it would be fed back to the packaging department. I said that I felt that didn't reflect the seriousness of the issue and asked for it to be raised with a manager. It has been and their response is the same.

It's not sitting right with me, it feels like a huge error - and I want to take it further.

What's the general consensus?

OP posts:
Thread gallery
16
ImVanillaBaby · 17/04/2024 09:59

Alcohol is a drug?

ImVanillaBaby · 17/04/2024 09:59

It's the 'taste the difference range'

They need to do SOMETHING different to it so I would expect alcohol or another strong flavour so it stands out taste wise

jimjamjames · 17/04/2024 09:58

I can't believe those arguing for dairy and alcohol to be treated the same. Alcohol is a drug. It should be very prominently in the description on the front. I missed it too, OP, could easily have given a spoonful of this to a child.

mitogoshi · 17/04/2024 09:58

In the case of this particular product it even says contains alcohol on the front too, what else do you suggest!

Unopenedpackofmenssocks · 17/04/2024 09:58

Purpledefector · 17/04/2024 09:26

Thanks all.
I've still got the packet and it is the same
As the ones posted here - in that it does say contains alcohol which I missed.

I do think that others still needs to be some
Work done on the description of the pudding to make it more clear about the alcohol and the coffee.

In answer to loads of questions about what
More did I want them to do.... I don't know is the answer - but it's a really big deal for me so I expected a comparable response ( and free shopping for life clearly..... ).

I think it's interesting the varied views on here, and it's shown it's not as clear cut as I thought.

I can understand you missing it in the shop, but to have missed it again when you reviewed the pack before emailing Sainsbury’s….🤦‍♀️

marmiteoneverything · 17/04/2024 09:57

Tiswa · 17/04/2024 07:04

Looking at the packaging online and I agree it’s not even in bold and I would potentially give them to an under 18 so it should be
that said warnings for food seem to be over 1.2% whereas I think contains alcohol should be at the front

It’s somewhere between 3.5% and 1% alcohol, so probably less than half a teaspoon. I don’t think it would be any sort of health issue to give them to under 18s, which is probably why it’s not mentioned.

I agree it should be in bold in the ingredients though, so that people who avoid alcohol for whatever reason can identify it easily. That said, it does say the sponges are soaked in coffee sauce and coffee sauce does often have alcohol in it.

ISeeTheLight · 17/04/2024 09:56

If you have special dietary requirements (regardless of whether that's religious, allergies, preference etc) the onus is on YOU to check the ingredients.
DD has a dairy allergy. We check all packaging of everything; you wouldn't believe the products they add dairy to. That includes e.g handwash, wine (she obviously doesn't drink but when I was breastfeeding I had to avoid all dairy), etc.
Next time just check the packaging properly. They can't put warnings on it for absolutely everyone; can you imagine.

BananaRamas · 17/04/2024 09:55

Crazy

Unopenedpackofmenssocks · 17/04/2024 09:55

Sailawaygirl · 17/04/2024 09:45

Ive looked at packet on line and if you were shoping in store i dont think i would expect that product to contain alcohol. I'm veggi so when I'm not sure I do check ingredients but some things you think are fine and randomly have bacon in, or similar when no hint on packet ( have got better now). So I don't think you were BU although I guess in sainsburys eyes it's your bad for not checking. Hopefully they make it more clear on description!!
As others say alot of ppl don't like the taste of alcohol. I drink a little but I hate the taste of it desserts and if I bought that I would be really upset my pudding was horrible when it looked like a chocolate mousse on the label.
I can understand why you were extra upset

So the words “contains alcohol” would not make you expect the product to contain alcohol?

mitogoshi · 17/04/2024 09:55

There couldn't have been any significant amount of alcohol otherwise they would need to restrict the sales eg no under 18's. It's like a sherry trifle, alcohol is too low to need to declare. Yes like with any food preference or allergy you need to check the ingredients, many food are cooked with alcohol

DoreenonTill8 · 17/04/2024 09:55

Purpledefector · 17/04/2024 09:27

God no! I will write back and accept the £10 though.

Why?

diddl · 17/04/2024 09:53

From the pics posted it's not as clear being white type as the darker type nearby.

Maybe it's clearer on the actual packaging?

Sponge, mascarpone, topping-obviously along the lines of tiramisu which usually has alcohol in.

Ubugly · 17/04/2024 09:53

Desecratedcoconut · 17/04/2024 07:10

I don't think you'll get very far. It was labelled in the ingredients but wasn't declared on the front of the packaging. Lots of things which are dangerous to people are the same. While some packaging will make a song and dance about the inclusion and absence of things on the front, everyone with allergies and coeliacs are still stood around in the shop scanning the ingredients list.

It is on the front clearly.

Change2banon · 17/04/2024 09:51

PremiumRaa · 17/04/2024 09:23

It should clearly say "contains alcohol" on the front. Many people can't have alcohol for religious reasons I wouldn't expect everyone to have to scour the small print to check that something doesn't contain alcohol.

It DOES say contains alcohol on the front <<sigh>>

ringoffiire · 17/04/2024 09:51

6Y5T · 17/04/2024 06:50

Cooking normally removes the alcohol content, leaving just the flavour

In a cold chocolate pudding dessert with mascarpone, it is unlikely to be cooked enough for the alcohol to evaporate (if at all) - OP could obviously taste it.

WhatATimeToBeAlive · 17/04/2024 09:49

I've got a nut allergy and it's rare it's on the packaging unless it's an obviously nutty product, so the onus is on me to check the ingredients thoroughly. I think you've done all you need to do tbh.

Change2banon · 17/04/2024 09:46

60andsomething · 17/04/2024 08:47

no, it is listed in the ingredients, it should be labelled on the front.

It IS on the front ….

Sailawaygirl · 17/04/2024 09:45

Ive looked at packet on line and if you were shoping in store i dont think i would expect that product to contain alcohol. I'm veggi so when I'm not sure I do check ingredients but some things you think are fine and randomly have bacon in, or similar when no hint on packet ( have got better now). So I don't think you were BU although I guess in sainsburys eyes it's your bad for not checking. Hopefully they make it more clear on description!!
As others say alot of ppl don't like the taste of alcohol. I drink a little but I hate the taste of it desserts and if I bought that I would be really upset my pudding was horrible when it looked like a chocolate mousse on the label.
I can understand why you were extra upset

iLovee · 17/04/2024 09:36

Whinge · 17/04/2024 09:29

Unhinged? For admitting that you made a mistake? The OP has sent multiple emails, has been compensated, and started a MN thread for an issue that doesn't actually exist. People are very quick to complain but seldom apologise when they realise that they are wrong.

Yes of course! It's totally unhinged. I'm all for apologising when wrong but its a company, not a person.

You don't email sainsburys to say "Sorry! I can't read properly". For one thing, they wont care. Secondly, they have a huge customer service team - its not one person who will remember OPs email, got sad because she had emailed them a couple of times and then cherishes an apology.

Also, and I'm firmly onboard the "read the packaging side of the argument" but OP didn't notice it, so maybe she has a point it needs to be clearer on the front of the packaging 🤔

tellmewhenthespaceshiplandscoz · 17/04/2024 09:35

LunaNorth · 17/04/2024 07:30

WHERE DID THAT STUPID GIF COME FROM?!?

Grin
tellmewhenthespaceshiplandscoz · 17/04/2024 09:33

@LunaNorth loved your post at 7.28 Flowers

Strikestallulah · 17/04/2024 09:33

I'm 8 years sober and I get why you are upset, but honestly cooking destroys the alcoholic part and leaves only flavour. I don't think there anything else they could actually do. Also, gently, If I am concerned, I check the ingredients list ..

BirtyDird · 17/04/2024 09:32

TheYearOfSmallThings · 17/04/2024 07:29

I agree it should be included in the description (eg "with a hint of rum") but it is pretty clear on the front of the pack for anyone deliberately avoiding alcohol.

I wouldn't say this is pretty clear, tiny writing in a colour that almost blends in to the background , I can see why this has been easily missed by a few people. It could be more prominent on the packaging for sure.

Congratulations on your sobriety OP.

CelesteCunningham · 17/04/2024 09:30

60andsomething · 17/04/2024 08:17

we are not talking about dietary limitations. We are talking about alcohol. Controlled by law. Relevant to almost every household that could be taking this home. Not a minority concern, by a majority one. Not a preference, or a personal allergy , or a intolerance, but a legally controlled drug. Of course it should be labelled.

I am lactose intolerant and gluton free - I check lables. as I would expect to. This is just my personal medical reactions to normal food.

But it is a criminal offence to provide alcohol to someone without them knowing. Because it is a drug. This is a completely separate class of substance. With a completely different set of dangers and effects

That's why there's a designated level though - there's alcohol in orange juice.

If this product isn't alcoholic enough to cause an issue for driving or giving to children etc then anyone who wants to fully avoid alcohol needs to read the ingredients like anyone else with a dietary restriction.

Whinge · 17/04/2024 09:29

iLovee · 17/04/2024 09:24

Don't do that! You'd look unhinged 😅

Unhinged? For admitting that you made a mistake? The OP has sent multiple emails, has been compensated, and started a MN thread for an issue that doesn't actually exist. People are very quick to complain but seldom apologise when they realise that they are wrong.

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