To think they should have apologised for wrongly accusing me of shoplifting?

I guess the OP's going to have to make up her mind, either he was standing right next to her, or he shouted at her across the shop.

Been there and done that and I’ve said no need to shout and you would of seen I’d made the mistake seeing as you were watching all the time so could of said earlier, smiled sweetly and went about my business as usual

i don’t use the self service anymore and go to an actual human as I’m not paid to use the tills on self service and the damn mistakes the thing does continuously is a bug bare for sure all I hear is put it in the bagging area or you’ve not bagged that item when you have repeatedly.

anxiety aside chalk it up and move on.

From now on, just go to staffed tills only. I would call the supermarket and talk to the manager. There was no need for pointing and yelling.

If thats the case, why let a customer walk away when they are standing next to them?

Shop staff must never forget even those people that are careful make mistakes for one reason or another and therefore should be sublte in their approach and those mentioned in the OP's post were not

Thank you

Re "tap card and wlak out not realaizing.." reason like this is why we double check and get receipt

Today at the hospital car park - it took a 3/4 seconds to machine to confirm, state confirm and we wait but i know not everyone is often when in a hurry

I would urge all people using self service machines in shops and car park to wait the few seconds to see the "confirm message and take a receipt if there is one

I told by all that i worry to much and i do - i would not want to be in a situion where i was pulled up and mistakenly failed to reister an item, hence me being extra careful. As another FM stated, the self checkouts are not designed well

People do make genuine mistakes and shop staff should be aware of that and be nore polite and subtle IMO

1. he didn't shout her name
2. if he's been told 'stand there and keep an eye on the checkouts' that's what he's going to do. He's not going to leave the other checkouts unattended to follow one customer out.
3. if he had followed OP she'd be on here complaining he hunted her down.

It would be good if there were still basket only manned checkouts. Sometimes the packing area is too small for a full basket but the manned checkouts have queues with huge trolleys full.

There is no shouting across the shop. In my store (not a big supermarket) we have self service machines next to the exit door. A common occurrence is a customer tapping their card on the machine and then not waiting for this to actually go through so they then leave thinking they had paid.

A staff member will only shout ‘excuse me’ politely if the customer is heading out the door as they are not allowed to leave the area, they still have several machines to watch. Sometimes you can have 5 flashing red lights at once so you can’t just leave to speak to a customer at the exit unfortunately.

In instance the operator just shouted excuse me to the op as she had already left, there was no public accusation of theft. I personally would have apologised after but manning the self service is probably the worst retail job out there, trying to get a staff member in trouble because they had to rectify a mistake you made is just a small example of the type of shit we have to deal with day in day out. No wonder people don’t want to do this job.

I agree its not "well thought out" but i guess its saving space

We had problems with the one bag - so now we never hang the bag as any slight adjustment triggers the errors warning/lock etc

I also double checking the screen to esnure the item has registered that is how worried i am for missing an item and getting pulled up at the door.

The receipt is a must

I have to agree.

Its fine to acknowledge you felt a bit panicked, annoyed or embarrassed. All normal feelings but not cause for distress or a reason to change your behaviour.

I don’t think it’s helpful to feed into op’s social anxiety by claiming people are more aggressive, rude, disrespectful and shops are awful these days.. It’s not my perception at all.

Its frustrating that supermarkets rely on automated tills. Computers have no common sense after all! They don’t allow for human error. We’ve all experienced similar “Computer says Error- human has to check we’re not a thief” moments.

This was one irregular event . Remember all the times you’ve been in a supermarket and no one has been rude or checked you’ve paid for your items and the cashier has smiled at you. 😊

Yes, this is what I do now. By single bag space I meant there is then no space for both shopping and then bag to pack it into. I need to pack on the scanner.

There seems to be little thought put into design when people walk and use rucksacks, or need to rearrange bags. Often the space doesn't fit a full basket of shopping either.

Yes, raise it with the supermarket as they had no reason to shout your name across like that. Seek an apology and why not and I dont often say this, seek good-will as well

As I said previously we are very careful as i worry about stuff like this

Then someone posted they were a manager and staff had to shout accross to the customer - there is NO need to shout across the shop, they can just as easily walk up and speak to you - so complain - I would - then complain to HQ

Sorry, I'm not sure what you are trying to say?

As I picked up the box of dog snacks to walk away it scanned again. I didn't realise and walked off as I had paid. Assistant called me and we both realise what had happened and I immediately showed her the receipt and she cancelled it. There was no need for your guy to be so dramatic. No one will even remember and as they don't know you there's no need to care.

Are you deliberately trying to wind the op, who has said she has anxiety issues, up?

It’s a minor, nothing really to it incident. Most people just move on without much more than a second thought.

also have anxiety problems, so things like this make me worry and I think about it long after. I just feel sad because I don’t often feel like going out but I decided to go on a walk to the shop with DP and instead this happened and made me feel worse

Sound like someone's tap needs a new washer

Even with a sinlge bag, we used to mange to mess up the machine so we decided, lay out items on the tray and only when the machine has accepted payemnt, start moving shopping to bag/s

we online shop tescos but often do a smaller odds and ends at morrisons one week and another week at sainsburys

Yes, this is why I said in an earlier post that I pack at the end now. Some have a single bag packing area so I need to put my rucksack on the scanner instead to pack from the full packing area, so you could potentially rescan like the OP did. I have never seen one with a belt!

Nothing "dramatic" whatsoever

"sometimes has to shout at customer to get back" - why, are they tied to a pole? Cant they just walk up to them?

This is a tad dramatic.

As a store manager (and I appreciate it’s different rules in different stores) every time a colleague voids an item off the self service machine either through accidental scan, non payment etc this is logged and you have to asses this every week. If the company deems number of voids too high there has to be an investigation, head office will come do an audit watch cctv and staff can be disciplined.

this is why staff are ‘over zealous’ when it comes to keeping an eye on the self service machines. Its is their job. They can be punished. They are normally paid minimum wage and are treated like crap by the general public. Self service machines are an absolute hotspot for shoplifting they’re doing their jobs.

sometimes if a transaction doesn’t go through a member if staff has to shout the customer back. It doesn’t mean they’re accusing them it’s just to sort the issue and make sure every transaction is correct.

If it has never happend to you, you feel it for the rest of your life - hence we are very careful and always get a reciept, even car park

Please read my previous post ie what we do as imo, hanging the bags will always start to show an error message and you have to call staff.

Or use the self service machine with the belt, its easier to use but we still just lay out shopping on the weiging try and only once the machine has accepted our payment, we start to pack it carefully - some people give dirty looks but we are doing it as fast as we can so they can ... themselves

You are making a big deal out of something that was just a mistake. He didn't accuse you of shoplifting, he was just doing his job. It was your mistake for rescanning the item. It was easily resolved 🤷‍♀️ I would assume they are suspicious of people because they see many people who do shoplift and then pretend it's a mistake when they're caught out!