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AIBU?

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WWYD: Sounds trivial but theft of make up from hotel room

128 replies

EdinaMonsoon · 15/04/2024 00:19

Long weekend break away in a hotel. En route to destination I bought a couple of new makeup products (specifically a CC Cream & skin illuminator). Both were premium products (each worth circa £50). This afternoon I noticed that approximately a fifth of the illuminator had gone. There’s no way I could have used that much. I have applied it twice since purchase and For reference, this product usually lasts me 18 months. Have come back from a night out to find that now half of the illuminator has gone and the CC cream is almost empty.

Since we have been out of the room, it’s clear that the cleaning team/turndown service has been in. So my only conclusion is that it was taken by them. On the face of it, it might seem petty but WIBU to raise it with the hotel? We’re talking about close to £75 of product being taken and the purchase was a rare treat for me.

OP posts:
Yetigain · 15/04/2024 00:50

I totally understand why you’d be annoyed, but are you sure it’s not the amount you used, or been spilled by your DH, or dried out with the lid off etc?

EdinaMonsoon · 15/04/2024 00:43

Definitely not half used testers as both products were in cellophane wrapped boxes. I agree with you re decanting the product into their own containers - that was my first thought. Haven’t been able to raise it with hotel yet as it was after midnight when we returned to our room. Will speak with them in the morning. Honestly I think it’s an absolute piss take. As I say, I rarely buy or use makeup so when I do I like to buy the best I can afford. I feel really angry about it.

OP posts:
Banana1979 · 15/04/2024 00:32

I would most definitely raise this with the hotel -it is theft
They may have had other reports of this type of behaviour

I would be making a formal complaint
i hope they offer you a refund
you should have addressed the issue straight away though . I would have got a crime reference number and sent it to them maybe you can be offered a refund on the room then
it Sounds like the staff have decanted your purchases in to their own pots-or perhaps unless you’ve accidentally bought used half empty testers
when I stayed in a hotel on holiday last year the staff stole a pair of heels ( Gucci dupes from river island ) and some gifts I bought from the local market - I was livid

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