So we've cracked and decided to get a cleaner, DH and I both work about 60 hours and just can't keep on top of it. House is a 3 bed semi, a reasonable sized semi but still a 3 bed house with standard living room, kitchen, dining room, 1 bathroom, no downstairs toilet. We agreed that we'd book in for 3 hours a week for ironing, a light clean and some things to rotate fortnightly, and that first we'd have a deep clean which would take 6 hours. The house was tidy and I don't think it was dirty before they came, we do clean just struggling to keep on top of it. I've come home today from work (DH has been at home while they've been here but been on calls a lot and didn't want to micromanage) to find that they've done general hoovering, dusting and cleaned the bathroom to a nice standard, they've not properly dusted the skirting board on the stairs and they've not dusted any picture rails or pictures on the walls. They've also totally missed out cleaning my office (box bedroom) and the porch, and also didn't do the ironing. They told DH when they left that they'd not done the ironing (even though I'd listed this as a priority but didn't mention the rest. AIBU to feel ripped off? I really don't understand how this standard of cleaning has taken them 6 hours, I feel like I could've done it in about 3 and I'm not a professional cleaner. I don't particularly want to pay £90 for it now to be honest either!