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Airbnb host check out demands - AIBU to ignore

360 replies

Senseonhorizons · 12/04/2024 08:17

Been staying in Airbnb for last 3 nights, out of many, many we have stayed in this is our worst experience. There are lots of positives about the place, however it is f'ing freezing. Non functional heating on one floor so bedrooms were 12 degrees and we were all so cold in the night and now are ill, may or may not be connected.

I did contact host re heating on arrival and was given a load of instructions that don't work.

I have now received list of tasks to do on check out, none mentioned in property listing. They include stripping off beds and taking all sheets and towels downstairs, emptying bins in kitchen and bathrooms and taking to bins half way down the lane.

I feel like f'off do it yourself. We paid enough for the place. I know people did it in covid with sheets etc, but there is absolutely no reason to now

AIBU to ignore their demands?

OP posts:
Daisyblue77 · 15/04/2024 19:52

SwingTheMonkey · 12/04/2024 15:39

I don’t understand why people think it’s acceptable to charge a (substantial) cleaning fee and expect guests to do some of the cleaning themselves on top of that? I’d never leave a place grubby, it’d look more or less like it did when we arrived but I refuse to strip beds. Like others upthread, I really don’t want to see what I’ve been sleeping on and firmly believe this should be included in the hefty cleaning fee.

I dont see why they should have cleaning fees . It part of the landlords responsibility to clean. Should all be included in the price.

NoisySnail · 15/04/2024 19:38

If you want people to do this, you put it in the listing. It is rubbish that everywhere asks you to do this. We are staying at a cottage where cleaners come half way through to empty bins and clean and they expect us to do nothing before checking out, except loading up the dishwasher.
If it is in the listings people like me can avoid booking them.

Bellie710 · 15/04/2024 19:35

I would always strip the beds, I find it bizarre that people make a bed nicely when they leave, do they honestly think the bed will be reused? You are better to leave it messy if you are not going to strip it.

naughtynov · 15/04/2024 19:25

If you’re paying a cleaning fee I wouldn’t do it. Especially since it wasn’t in the original listing. I’m sick of air bnb/holiday rental places charging you for cleaning and expecting you to do it yourself as well
*
This* ^^

Can people please stop stripping the beds/taking bins out. Airbnb is not that cheap any more and owners need their
expectations managing. At the least, pay cleaners a decent wage to do these things and stop being cheapskates. People, especially mothers, go on holiday to rest not do the same shite they do every week of the year.

Gonnagetgoingreturnsagain · 15/04/2024 19:23

Puzzledandpissedoff · 15/04/2024 16:57

Airbnb is no different to the myriad of cottage agencies we used before it was invented

Did the cottages add a separate cleaning fee to the costs though? They didn't when I used to hire them, but admittedly that was a long time ago

For me this is what makes the difference, even though I'd usually empty bins and strip beds anyway - it's not so much the cleaning I'd object to, but being charged for it and being expected to do it myself

Surely though, as an air b n b host, if you're expected to actually clean the property on departure (!) if you plan to re-let the property the same/next day and want to save on using cleaners, you'd have to be satisfied with the standard of cleaning left by the previous people staying there. If you weren't, then what would you do. And if they left you a negative review based on your cleaning standards, how petty is that?!

For me personally, I'd probably just take the hit and pay for the cleaner, because I couldn't trust that the previous people staying there could clean it to the standard I'd expect. I'm a bit anal about cleaning standards anyway but have let a few things slide in the past with cleaners.

Gonnagetgoingreturnsagain · 15/04/2024 19:18

Alwaysoneoddsock · 15/04/2024 17:00

I always leave any place I stay in clean and tidy. I’ll wipe surfaces and put the dishwasher on. However, it wouldn’t occur to me to empty the kitchen bin or strip the bed particularly if I’m paying a cleaning charge (which is the norm now). Air bnb owners on this thread have put me off using the platform going forward. Hotels from now I think.

When I looked at hotels for both a package holiday and short breaks recently (both abroad and in UK) I was pleasantly surprised at how reasonable they were compared to Air b n b's especially as I've found, the list of what some hosts require seems to have increased in recent years. F that for a game of soldiers!

Gonnagetgoingreturnsagain · 15/04/2024 19:16

Senseonhorizons · 12/04/2024 08:35

I cba to request part refund either, I suspect its a lot of hassle

Why on earth not? There was no heating and they didn't supply additional heaters, you had to buy extra hot water bottles and dressing gowns etc.

I did the above when I was staying in a tent on a campsite in August when it was unseasonably freezing cold, we all did, I wouldn't expect an Air b n b host to be so tight and disorganised not to supply extra heaters if the rooms were cold.

It's not a huge amount of hassle to request a part refund, you can go through chat or email Air b n b email address for assistance if you can't work it out online, from what I recall when I did it last.

Librarybooker · 15/04/2024 19:14

Duechristmas · 15/04/2024 17:29

I would always strip beds and leave the bedding by the washing machine in a rental. I'd also always empty the bins and sweep the floor. This is just common courtesy.

Edited

I doubt most holiday lets launder the bedding in the apartment

Gonnagetgoingreturnsagain · 15/04/2024 19:13

roses2 · 12/04/2024 10:16

My cleaner strips beds and empties bins. I don't understand why everyone who seems to let on airbnb has a cleaner that doesn't!

This is the same with me. Mostly if I stay at an air b n b, I don't want to be stripping beds or emptying bins especially if we've been really busy.

If I have time, I'll do it, but I wouldn't expect to have to do it, especially as most air b n b's have a cleaner that do this for them.

It depends though, on what the hosts arrange or require.

I've stayed in apartments and villas, owned by friends and family, where the managers of them (owners are always away) has supplied fresh towels every other day or every day if you request it, the apartments are cleaned and rubbish collected and anything else done that you'd need whilst you stay there, it would never occur to them not to do this and it would seem rude to them if you actually stripped beds and so on, they always tell us "we have staff/cleaners who do this for us, you are 'not' to do this!".

You get good air b n b hosts and you get bad ones, is all I can say.

Librarybooker · 15/04/2024 19:11

SerafinasGoose · 15/04/2024 16:53

I rent a lot of cottages.

Bed stripping is not.

Highly disagree, you will be telling me next that they don’t ask you to put the towels in the bath or shower. The latter done at almost all hotels and holiday rentals now.

99victoria · 15/04/2024 18:56

We've just checked out of an Airbnb property in Scandinavia. All we were asked to do on leaving was to load the dishwasher which we did. We had to leave at 8am to catch a train. Didn't empty bins or strip the beds.
I've already had a thank you message from the owner 🙂

eise · 15/04/2024 18:51

We always leave the kitchen clean dishes washed, towels in bath tub etc. We don't just leave the place in a tip - although we pay for the cleaning.

Illbefinejustbloodyfine · 15/04/2024 18:43

It's not unusual to strip beds and any decent person would empty the bins.

Re making the beds, honest, don't bother. The cleaners will go in and strip it off anyway. In the minute or so you take to maje the bed, you could strip it and leave the bed empty ready to remake.

Elphame · 15/04/2024 18:42

AmethystSparkles · 15/04/2024 13:42

I just empty bins, leave towels in bath and sometimes I strip the bed. I use Airbnb all the time and no host has asked anything unreasonable.

If you’re in any way doubtful about the host and think they could leave you a bad review because there were muddy paw prints on the duvet cover (as a random example) then just don’t leave them a review and theirs won’t be made public. It’s rubbish because it means that if you complain about anything while you’re there, you risk preemptive retaliation!

Couple of misconceptions here. The Airbnb system doesn't work like that.

Hosts do not see the guest review until they themselves have also written a review or the 14 day review period has passed. We can however reply publicly to your review so if it is unfair you can expect to be called out on it by an aggrieved owner.

I can leave a public review for guests that don't review me. In fact Airbnb will nag me for 2 weeks until I do.....

HeadDeskHeadDesk · 15/04/2024 18:41

You are ill after sleeping in 12 degrees for three nights? Oh do give over. Although the heating should have worked.

The bed stripping request is fairly standard I believe. I am happy for my guests to leave everything except their bins and their washing up. I'll empty the dishwasher so long as they've stacked it and run it, and I actually prefer to strip the beds myself in case they remove the pillow/mattress protectors as well, which don't get washed every single time.

Most air bnb places will levy a separate cleaning charge and apart from removing your own rubbish and making sure you don't leave a kitchen full of dirty dishes, they won't necessarily expect you to do anything more. All my guests have left the place decent, had a quick sweep though, made sure the loos are not grim and that's enough for me. But some people don't charge a cleaning fee and are free to set their own rules and expectations, which will have been laid out clearly before you agreed the booking, so there is no point in complaining now.

BeachBeerBbq · 15/04/2024 18:24

FeedHedgehogsCatBiscuits · 15/04/2024 17:53

It's just so much easier and less hassle to stay in a hotel.

Yeah we stopped using airbnb a while ago. I still look to see if there are any cheap than hotel but nah. We just need place to crash

Toastyfeetbythefire · 15/04/2024 18:22

umberelladay · 15/04/2024 16:59

I stayed in one last year..the cleaning list was hilarious! I'm not cleaning an entire air BNB to pristine standards when I'm on holiday paying a premium.

I'm tidy, I wipe everything down but no I will not be sweeping and mopping all floors and cleaning a bathroom or fridge before departure.
I'll drag the sheets into a pile on the bed. that's it.

When I can't check in until 1.00pm and have to be out at 10am..they can clean it.

Amen to that @umberelladay !!

What was the outcome of you not following the cleaning demands?

Polishedshoesalways · 15/04/2024 18:16

FeedHedgehogsCatBiscuits · 15/04/2024 17:53

It's just so much easier and less hassle to stay in a hotel.

This was exactly what I was thinking!! Why put yourself through this stress? At least with a hotel you have the option to move rooms immediately, people on call to fix any issues, room service, turn downs, daily cleaning, stocked mini bars, service and security. It’s often much cheaper too! I don’t know why anyone would want to strip beds and sort out bins whilst on a so called holiday!

You are literally just paying someone else’s mortgage and paying twice for cleaning!

Christy135 · 15/04/2024 18:10

The cleaning fees are extortionate. I’m not stripping any beds. Bins and leaving it tidy - yes.

FeedHedgehogsCatBiscuits · 15/04/2024 17:53

It's just so much easier and less hassle to stay in a hotel.

dutysuite · 15/04/2024 17:49

I always do this stuff anyway. I always ensure anywhere I stay is left tidy…it’s something my parents did and I just thought it’s what most people do?

Londonscallingme · 15/04/2024 17:49

We’re a host and don’t expect people to strip beds etc. The issues are not really related but it’s totally unreasonable for your heating not to work. I’d request a total regund, not a partial!

BeachBeerBbq · 15/04/2024 17:39

Duechristmas · 15/04/2024 17:29

I would always strip beds and leave the bedding by the washing machine in a rental. I'd also always empty the bins and sweep the floor. This is just common courtesy.

Edited

See this is the issue.
It's not curtesy in many cases. If there is a cleaning fee, and absolute majority of airbnb I ever looked at, if not all, had it, I am paying for cleaning service. I will therefore not clean unless we actually made it actually dirty. We leave it tidy, we don't make mess, towels in bathroom, dishes clean (barely use any anyway) and that's it.
Plus I hate sweeping.

It's a business, it's no longer someone's home they are trying to make few quid on over a weekend and one should be courteous. It's a bigger hotel "room" essentially nowadays. Just with less service

Iritatedbyarguingmn · 15/04/2024 17:37

I would always empty the bins and make sure the washing up is done or dishwasher running with no more than breakfast stuff . I’d wipe down the kitchen surfaces and bathroom but superficially . I would expect if checkin is 3/4 pm and check out 10 that they cleaned between 10 and 3 . I don’t strip beds apart from maybe once or twice in a caravan ! Quite surprised quite how many people say they do

Anonymous2025 · 15/04/2024 17:36

To be honest I always do that , take sheets out leave towels together in one place and never leave any bins full .